Barclays Reviews

Happy to be with barcleys

Customer telephone person did not speak clearly. Made it difficult to understand him.

You reduce card balance anyhow without due diligence, affecting credit ratings!

No Management I am a POA on my Mums accounts at Barclays as well as banking there myself for 35 years. Despite being the contact for my Mums affairs at my home address Barclays lost all security inhibitions and sent an ISA maturity letter addressed to my Mum directly to her at her Nursing Home. My poor old Mum has a rare form of dementia and Barclays are fully aware that she lacks any capacity whatsoever. We have an arrangement with the Nurding Home allowing them to open any mail addressed to Mum as she has to date only recieved letters from NHS or anything relating to her care so that they get necessary information first hand. They of course opened her letter from Barclays - they were very apologetic about it. What could have happened due to Barclays stupidity someone unscrupulous at the home would have had first hand Info to where her savings were and used personal details held at the home for medical reasons to access her funds. I called Barclays on 24th August and the lady I first spoke to was very understanding and agreed that this should not have happened. She said that she was unable to explain how it happened. I asked that she put me in touch with the appropriate Manager for an explanation. She did call me back a couple of times and just called me on 24th August saying that a manager has agreed to call me back within the next 30 minutes. This never happened and I have been on holiday for the last two weeks and called Barclays today to ask why I didn’t get the call back. Today I spent the best part of four hours on the phone to at least five ill equipped customer service staff. Through their actions or inactions, they made it quite clear that Managers at Barclays consider themselves far too important to speak to a mere customer. Not one of them could explain why the manager didn’t call back within 30 minutes on 29th August as promised although one did try and call me 6 days later on 4th September and got voicemail. Which was nothing more than Fictional Rubbish because there was no missed calls showing on my phone and upon later checking my phone records online this just did not happen. I was in range with a good signal and no one called at the time they quoted. Despite Barclays obvious shortcomings they said they were unable to put me through to a manager or even give me the name of the Manager who alledgufky tried to call me or who should have called me. Barclays why do you not equip your staff to do their jobs properly and serve your customers and DO YOU really have any managers that are consumer focussed enough to speak with customers especially when you mess up. After 35 years I am now taking a serious look at your competitors, ones that are rated higher by its customers for customer service. There is not much point in having good customer service staff if you as managers don’t properly support them.

attentive prompt service

Efficient straight forward service - everything sorted to my satisfaction.

Visited Barclays at Clarendon Gravesend and was advised by Kayleigh. Given all the help I needed and she followed up with telephone calls to ask if I required any further advice. Excellent customer service.

Easy to navigate, and a short but comprehensive survey.

Helpful, polite, sorted out the issues.

The company are being helpful in every way possible.

Read my survey answers

I have banked with Barclays for over 30 years, a lot has changed over the years and not for the better. Their recent adverts that show children doing grown up things, shows the children/grown ups visiting an actual Barclays branch. As Barclays have closed at least 5 branches within 10 miles of my home in recent years, I find this advert showing a branch of Barclays very grating, as they have closed so many branches. I myself do online banking, so not having a branch to visit is not so bad, but what about all the people who are not able to do online banking (and there are many who are unable for different reasons). I too can see myself struggling to do everything online the older I become. We will all become old and most of us will become unable to navigate the internet and if that is the only option, many of us will fall prey to scams. Something needs to be done about this obsession with making everything only available on the internet. And, is some clever spark, thinks "o they can use telephone banking" - this is also not accessible to everyone, not just the elderly, but others with various needs. The best way for many people to sort things out is face to face, well with branches closing, that just isn't going to be possible. Companies need to wake up and see what damage they are causing to all our futures.

I spotted a couple of suspected fraud transactions on my Barclaycard credit card. The advisor I spoke to ensured that my card was blocked straight away and advised how to remove the card from my ApplePay, arranged for a replacement card to be sent and for the transactions to be refunded.

THE HELP AND RESPONCE WAS FANTASTIC.A GREAT YOUNG MAN, THANK YOU, MR J,M.POPPE,

Switched. Made one transaction, moving £200 to my Revolut account. Didn't go through instead account was blocked. Fraud team wanted to know about all my other bank accounts, what I was using them for and other personal information. When I told them the agent said he didn't believe and suspected I was a scammer. Account still blocked. Need to make formal complaint.

Unbelievable how bad this is Unbelievable how bad this is. I was promised compensation almost 2 years ago after making a complaint which went to the ombudsman and despite repeatedly chasing this up and barclaycard repeating this promise to me and the ombudsman on numerous occasions there has been absolutely no attempt to do so. Absolutely vile. There's no way i am going to do as you suggest even contacting the CEO was a waste of time as the CEO's office made a complete and utter shambles of it when they blundered by thinking it was about a totally different complaint. It will remain with the ombudsman and may well mean i take barclaycard to the small claims court.

I have been a loyal customer of Barclays since 1995 and the staff have always been very helpful and friendly in any of the incidents that have occurred over that time span. 👌

Me and my partner set up a joint account,Nikki was really amazing and helpful with all our questions, she is absolutely lovely highly recommend

Friendly, Helpful Staff

Quick and professionalism knowledge of their work and puts me at ace