Audley Travel Reviews

We were very pleased with Audley Travel. It was nice to have our trip planned out and organized, with attention given to details, such as transfers and special tours. We appreciated the trip itinerary handbook that outlined our entire journey; however, receiving it a bit earlier would have allowed us more time to review our plans. It was wonderful not having to worry about traveling from one area to another and our travel agent provided excellent suggestions for accommodations the matched our preferences.

Marcha helped us organize a wonderful safari trip in Tanzania. Everything was sorted for us; confirmations all in one place and helpful document packs sent. Lots of communication and all questions answered ahead of the trip.

We’ve returned form an amazing 3 week holiday in Colombia, which was organised by Holly (who had previously organised a holiday for us in Panama and Costa Rica). Whilst Audley aren’t the cheapest, you often get what you pay for and our experience is that everything “just works” with many little areas showing attention to detail to make the holiday feel a little bit more special. What we’ve always found is that our local guides are genuinely superb and always go the extra mile to help wherever they can (like taking me to a hospital when I was ill, helping us find a good launderette or just accommodating some special requests whilst on a tour).

We have just returned from a superb trip to Alaska. Very well-organised by Audley Travel, with an excellent itinerary covering everything we wanted to see, including bears, moose, and whales. The week with UnCruise was a highlight, as was the bear viewing trip.

We started planning this trip about a year in advance and looked at a few travel services. Not being able to speak the language or read Kanji, we wanted help making sure we got the best out of our holiday and minimised hassle. Audley proved the most responsive and though not the cheapest they provided the premium service and experiences we were looking for. Manon, out specialist helped create an itinerary that gave my family a range of Japanese experiences that met my teenage boys and my wife's goals for the trip. We immersed ourselves in historical Japan and had some thoroughly modern experiences too. Support on the trip was excellent, any queries (only slight logistical asks) were answered promptly with great in time zone support. All in all Audley provided us with the 'bucket list' trip we were looking for!

We had a brilliant two-week family holiday (parents with two teenage boys) in Vietnam and Cambodia booked through Audley. Of course they are not cheap, but what you get is well worthwhile, with superb private guides at all locations. Our country specialist at Audley, Christian Le Fort, was superbly helpful and responsive throughout, and he designed a brilliant itinerary that matched our wants and needs perfectly - with excellent hotels, tours and guides throughout, as well as some free time. We ended up doing things which we'd never have thought to do ourselves, and learning from our guides things we'd never have discovered for ourselves. An absolutely wonderful holiday, which we all loved. We enjoyed every moment.

This was the third holiday that Audley have arranged for us and it was the best yet. Shannon our country expert was excellent at understanding exactly what we were looking for and then tailoring a holiday that exceeded our expectations. The pre-departure care and support was faultless and the information we were provided with made everything so easy once we were in Malaysia. Such a great holiday with so many happy memories.

Just back from trip to USA- 2 cities then visiting friends and car hire before family wedding. Ewan was great at mixing/maxing all details as we had booked some of our own flights, making many changes cheerfully (my fault sorry!) chose great experiences and gave good advice. Communication was good too and he was available for a quick problem solve when we were away. Thanks so much for everything!

Truly life-changing trip.

The destination expert was always reachable, and their local guides were genuinely passionate.

Customized our Peru/Bolivia itinerary down to the smallest detail.

I’d like to begin by giving my African specialist, Tom Wilkinson, a full 5 stars. The reason for the overall 4-star rating is due to the first two specialists I worked with, whose lack of communication made the planning stage more difficult, and because the final cost of the trip was significantly higher than the budget I had provided. That said, once Tom took over, everything changed for the better. He went above and beyond to help manage costs where possible and to ensure that our trip was seamless and memorable. The camps, tours, guides, and hotels were absolutely outstanding, and aside from one very minor hiccup (quickly resolved), the experience was exceptional. In the end, it truly was a once-in-a-lifetime journey, and I am deeply grateful for Tom’s dedication, professionalism, and care. If you’re planning an African adventure, I can wholeheartedly recommend Tom Wilkinson at Audley Travel!

Thora Taylor at Audley Travel made our family trip of a lifetime everything we could wish for and more. The trip planning was extensive, she listened to what was important to all of the members of our family, making it a memorable experience for everyone, down to each little detail spanning ages of 8 to 75. The trip was filled with cultural experience and historical learning in Cape Town, with fantastic hosts and guides. The safari experience in the Timbavati Preserve at Simbavati River Lodge was beyond our wildest dreams with the staff and the animals (and this wasn't our first safari)! Our time in Victoria Falls at Waterberry Farmhouse was incredibly special and the staff was so attentive. The attention to detail in crossing from Zimbabwe to Zambia with VISA details was so appreciated and our drivers took care of things. We felt safe and in good hands thanks to all of the planning and communication by Thora and Audley's staff. The people we met in country truly made this trip so meaningful and it shows that Audley's agents work hard to develop these relationships and make sure clients' experience are top notch. We would travel again in a heartbeat with their planning and guidance and appreciate all they did to make it a truly EPIC trip!

Would 100% recommend using Audley Travel when booking a holiday to California. This was the first time we have booked through them but will definitely do so again. Karl Elliot took the time to have a detailed conversation with us, took onboard all of the key points of what we were looking to do as a family and designed a great road trip for us which included stops we would never have thought of ourselves. Everything Karl booked for us went smoothly, from the hotels, to the flight, to the pre-booked excursions. For anyone planning or thinking of a road trip through California, definitely have a chat with Karl and Audley Travel, cant recommend them enough.

We would highly recommend using Audley Travel and Lily Cohen for your travel needs. We have had two big trips planned by them (Hawaii & London) and both were excellent, well planned, and worth the time and investment. They do a great job at understanding your expectations, needs, and the things you want to do and see and then put forth a great plan for you to enjoy. They had every detail nailed down for our two trips and nothing was overlooked. Lily is very responsive and knows everything you would expect for an experienced and high performing travel agent. We plan to use them again for our next trip.

This is the sixth holiday that Audley have arranged for us, and all have been equally excellent. The trouble they take to tailor the trip to our needs, the attention to detail and the seamless arrangement of the travel details are all exceptional.

From the pre-trip meetings going over every aspect of what we wanted to experience, through the post-trip follow up, our experience with Audley and specifically Kelly Edwards was unparalleled. The flights were meticulously arranged, our guides were friendly, informative and thoroughly enhanced our experience. Our drivers were always on time. The hotels selected for us surpassed our expectations. I, simply put, could not recommend Audley any higher.

Charlotte from Audley booked our holiday in Malaysia Borneo at short notice. She was able to work out requirements and interests very quickly and efficiently. We were very pleased with the entire holiday and the experience that it offered was authentic.

Personal attention to what we want on the trip, humour which helps build rapport, a realistic budget and Leo who was brilliant.

Thoroughly professional from the very start to the end, a brilliant experience with advice and support from outstanding staff. The service we received from Audley Travel, specifically our country expert Ewan Petrie was second to none. The initial contact established my requirements, including requested locations, timescales, budget, they then provided a tailor made itinerary which fitted our purpose exactly. We held virtual meetings to ensure the trip was exactly what we wanted and we were able to ask questions and seek clarity. This support continued throughout the whole relationship with Ewan and Audley. We received a hamper a few weeks before we flew, which was such a pleasant surprise and then a bound folder with all salient detail, even including a few dollars to start us off on our journey. It was the small things that made the difference to other travel companies, notification of our gate of departure well before being notified by the airport, notified of which baggage carousel our luggage was being delivered to five minutes after we had landed. All of the accommodation that was suggested was amazing, suggested restaurants, booked activities took the worry of trying to organise the trip ourselves away. I cannot recommend Audley highly enough, they are a first class travel company offering first class experiences with first class professionals. Well done Audley, but specifically well done Ewan, an absolute star