Extremely satisfied
I am very pleased with Atom customer service. It definitely exceeded my expectations. Thanks for prompt resolution.
2.0
Poor
18 reviews
5-star
4-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Atom Tickets has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service.
✨
Based on reviews, created with AISee what reviewers are saying
Great customer service and follow through
Although for me - an old school/non tech person - the app/email part has been a little hard to navigate (which is what caused my issue to begin with); the ‘people’ at Atom have been extremely helpful and quick with their response. They’ve definitely made me feel that my issue, no matter how small, is important. They seem to value good customer relations - which is a great, yet very rare, quality. Thank you.
I got an email telling :Our team…
I got an email telling :Our team recently completed your request - 15724157" without completing the request. Which is misleading. I had follow up again for refund to be intiated.
They helped me fix MY mistakes
They helped me fix MY mistakes! Best support!!
Company details
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Website
atomtickets.com
All reviews
18 total • Write a review
Showing 1 - 10 of 14 reviews
MS
DO NOT USE THIS APP
DO NOT USE THIS APP — Failed Promo, Broken Checkout, No Real Help I was supposed to get free movie tickets through a promo that was clearly meant to promote Atom’s app. Well, it definitely promoted something — how broken, unreliable, and frustrating this app truly is. The promo code worked, but the app refused to process payment no matter what I did. I tried multiple cards, devices, browsers, even different accounts. Still failed. Then, the system blocked my account for “safety reasons” in the middle of all of it — making it impossible to resolve before the movie started. I had to pay out of pocket for tickets that were promised to be free. The support team? Completely unhelpful. Just slow, generic responses and no urgency whatsoever, even when I explained the movie was starting within the hour. This wasn’t just an app glitch — it was a total failure in customer service, functionality, and reliability. And the worst part? This whole mess was supposed to make me like and recommend this app. What a joke. If you’re thinking of trying Atom because of a promo: DON’T. You’ll end up paying full price anyway — with way more stress. Use Fandango, go directly through the theater, literally anything else is better than Atom.
Date of experience: June 26, 2025
Kw
I'm not asking for cash, just my refund to original payment method
I'm not asking for cash, just my refund I'm not asking for cash, I'm requesting you send the cancelled about to the original form of payment. Dishonest business practice of automatically highlighting the $14 refund as atom cash and deducting $2 for $12 not highlighted refund. As a 20+ year T-mobile customer using the $5 movie code that didn't work. Atom is price gauging to make money from fees. Refund fees as a honest business!
Date of experience: June 6, 2025
OA
Terrible in every way possible
Terrible in every way possible. My account was closed for no reason.Customer service via email is ridiculous (bunch of jokers), No customer service over the phone, which is sketchy in my opinion. My refund needs to be issued. Whoever owns this company needs to Re-strategize and do better. Zero stars & bad service.
Date of experience: May 23, 2025
GM
These guys are horrible
These guys are horrible. They screwed up the order and instead of fixing it, they suggested to cancel it, minus order fees, and make another order again. And of course they wanted to charge another service fee again. Horrible and non existent customer service. Stay away.
Date of experience: March 25, 2025
DO
I was lured to their web site by a…
I was lured to their web site by a promise of 4 free tickets to “The Best Christmas Pageant Ever”. Even though their fees are higher than the theater, the 4 free tickets would more than make up the difference. I logged into my existing account (I had used them once earlier this year) and placed the order for 7 tickets. They told me the code for the free tickets had expired. The email they sent me stated the offer was good to 12/8. I wasn’t happy but proceeded with the full price purchase anyhow. Within minutes of placing the order, I realized I ordered tickets for the right showing time but the wrong day (I wanted Sunday, the tickets were for Saturday). I tried to change this but there is no customer support phone number. They make you cancel the order and place a new order but keep the service fee, ($15.33). It’s not like days later I decided not to go to the movie. I made a mistake and wanted to correct the mistake within minutes of placing an order! Nope, you must be punished and pay the $15.33. So I followed their instructions. I proceeded with the cancellation and then tried to purchase the tickets for the correct date. I got all the way to the payment page and they stated that my payment was blocked by their “credit card processor” (!?!) and that I should try a different payment method. I tried another credit card . . . same error message. So I have NO free tickets, I ordered 7 tickets but I end up with NO tickets at all and a bill for $15.33. There is no phone number. There is no customer service email link. They just screw you and get away with it. I've since bought the tickets directly from RegalMovies for less fees without any problems.
Date of experience: December 4, 2024
R
RrrV
US
Atom reneged on my free tickets!
The website emailed me an invite (for 2) to see Megalopolis for free. I was instructed to use the promo code "MEGAFREEATOM" to secure the tickets in advance. I followed the instructions and at the end of the transaction, the message said the tics would be sent to me. One week before the movie opening I received nothing in the U.S. mail or email. So I contacted Atom's customer service and told them the problem. I even sent the instructions I was sent. Instead of flagging this as a problem/ reporting my issue to a supervisor/glitch in their system/ someone sent me back the instructions I used in the first place! Overlooking the fact that the deadline to get tickets had passed! Do you know they reneged on giving me my free tickets? Bullocks! %*&!#$@
Date of experience: October 2, 2024
RC
Total scam
Total scam. Website promises ‘worry free cancellations’ but won’t actually give you a refund if you need it.
Date of experience: September 3, 2023
CV
Stay AWAY!!
I ordered 2 tickets, cancelled them and opted for ATOM CASH. I re-ordered 2 more tickets for a different day, using this cash. BUT I was still charged $22.38 for the 2 new tickets I purchased, + $3.58 additional! They said I used it, but it was never credited to my new tickets. WHAT A RIPOFF! Cannot get a live person on the phone, either, just useless CHAT. I spent 2.5 hrs trying to straighten this out.
Date of experience: July 12, 2023
CG
Cindy G.
US
App and experience were terrible!
We tried to order tickets for the T Mobile Tuesday promotion. App was super glitchy. It would reserve seats and then not process the order so that when you restarted the order those seats were reserved and my husband and I wound up having to reserve seats in front of each other then after we were finally able to successfully "buy" it said order was pending even though movie started in 30 minutes. We wound up having to get on chat because there is no phone support and cancel and miss the entire movie.
Date of experience: July 8, 2023
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