Extremely satisfied
I am very pleased with Atom customer service. It definitely exceeded my expectations. Thanks for prompt resolution.
2.0
Poor
18 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
Atom Tickets has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service.
✨
Based on reviews, created with AISee what reviewers are saying
Great customer service and follow through
Although for me - an old school/non tech person - the app/email part has been a little hard to navigate (which is what caused my issue to begin with); the ‘people’ at Atom have been extremely helpful and quick with their response. They’ve definitely made me feel that my issue, no matter how small, is important. They seem to value good customer relations - which is a great, yet very rare, quality. Thank you.
I got an email telling :Our team…
I got an email telling :Our team recently completed your request - 15724157" without completing the request. Which is misleading. I had follow up again for refund to be intiated.
They helped me fix MY mistakes
They helped me fix MY mistakes! Best support!!
Company details
Information provided by various external sources
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Contact info
🌐
Website
atomtickets.com
All reviews
18 total • Write a review
Showing 11 - 14 of 14 reviews
ML
RIP OFF CO.
i never got a QRC code!!! i emailed at least 3 times and it says we do not support phones. I EMAILED THEM!!!! i just now got instructions on how to get a QRC code from them but my menu does not have the wording they said to use. THEY HAVE NEVER EMAILED ME BACK TO GET A QRC CODE AND I HAVE ASKED 3 TIMES IN 3 DAYS!!! NOW ATOM SAYS I HAVE NO TICKETS TO CANCEL!!! So i emailed them I WANT A REFUND AND THEY BETTER GIVE IT TO ME!!! THIS IS EFFING RIDICULOUS!!! NEVER SIGN UP WITH THEM AND GIVE THEM YOUR MONEY.. CONVENIENCE FEE??? THAT'S A LAUGH I AM A SR. CITIZEN AND AM NOT GOING TO PAY ALMOST $12 WITH A CONVENIENCE FEE THAT IS GIVING ME A HEART ATTACK!!!!
Date of experience: June 24, 2023
V
Viewlus
US
Was Better, Now It's Just Ok.
I remember in 2019 where I had a free ticket (Yes, they used to give you free tickets after paying for 5!), that would expire before a movie I wanted to see had showtimes -- They worked with me to ensure it wouldn't expire. Now, Atom Tickets is...fine. I emailed about 12 hours before a showtime in 2022 asking if they could move a seat. Now, if this was a big movie, I could understand a "No, sorry", but when the email came in, 20 minutes before showtime, it was a "no" -- The entire viewing population was me and 2 other people, and I wasn't taking one of their seats. They're probably staffed by all of 20 people, and handle operations across the country, so I get it. This week, I email a question and I'm still chilling, waiting (But, to be fair, it was a complicated question, and there's plenty of time before showtime). I'm not even annoyed at the fact that we don't have free tickets anymore; Economies change. The app is nice and I can check times, pick a seat, and balk at the "Convenience Fee" before exiting out, because, as you can see, the convenience fee isn't actually helping anyone to make adjustments. The only reason I still use it is because T-Mobile gives us 5$ codes on occasion.
Date of experience: June 1, 2023
BM
I bought tickets for what I thought was…
I bought tickets for what I thought was a Thursday night showing. I show up and found out it was for the previous night. The theater couldn't exchange the tickets since I bought them through Atom Tickets. I had to buy them again! For a family of 5! I contacted Atom for a refund for a movie we never saw, and they won't give me my money back! So, I paid twice for one showing!
Date of experience: April 16, 2023
c
customer
US
DOUBLE BOOKING SCAM
Atom Tickets STOLE my money by DOUBLE BOOKING and not sending me verification for the theater entrance.NO QRC code or anything. SCAMMERS. I tried getting my money back and insisted on a refund and they denied me. I had to REPURCHASE tickets and saw people in the seats I had purchased meaning Atom Tickets took my money and left the seats open for purchase again.
Date of experience: June 7, 2022
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