Arrowsmith Shoes Reviews

If I could give 0 stars I would because that is what they deserve. Like many others on here the return process is horrible. I have been fighting with them for months to get a return and still have not received it. DO NOT BUY FROM THEM! They tell you over and over it is being taken care of and then never happens, they dodged calls and I could never get through but when I call back through a different number they conveniently answered with some excuse about the phone lines. It is just one thing after another with this company.

The quality of the shoes is aligned with price range and worth to have one.

I am impressed the shoes is comfortable to wear and rocking in style. Just amazing.

Offers an excellent selection of high-quality footwear. I was impressed with their international delivery service, which was prompt and hassle-free. Additionally, their customer service team is outstanding—every inquiry I sent was answered quickly and professionally. Highly recommend shopping with Arrowsmith Shoes!

Delivery arrived in pretty good time and the boots were exactly as they should have been. The tracking process for my UK delivery wasn't quite so good, some tracking links were provided late or for previous stages of shipping so not always the most helpful, timely or confidence inspiring but none of that matters once the delivery arrives. All things considered I would absolutely recommend Arrowsmith Shoes.

Same experience as most. They keep a huge amount of your money AFTER you pay $$ to ship their products back. Been chasing them to actually receive the credit to my card for weeks with no success. This company sucks and should not be in business.

Dishonest company! We got the run-a-round for well over a year stating covid shipping delays. We called and emailed countless times. They don't respond. Don't acknowledge there is a problem. Certainly have never attempted to resolve the issue with a refund or shoes. They're criminals and steal money!

SCAM!!!! Customer service is horrible; I have been fighting for the return for months. We sent everything back the way they requested, and they still need to give us a return. I will never use this company again! This place is a scam. Their address is some parking garage in Skokie!!!!

It’s very a brilliant company, I ordered pair of trainers which were delivered to me way before than the provided timescale. Any call I made to the number provided on the website was answered, and I was kept updated until the delivery was completed. When the pair was delivered, I received the call from the owner of the company to find out if the shoe quality was as I was expecting, fitting and the customer service. I’ve ordered two more pairs of trainers which are on their way to me. If anyone has a bit of doubt then you can call the customer service number and have you concerns answered.

We received first class service from Arrowsmith shoes. Excellent quality leather boots and a very fast turn around and delivery to England, even over the Christmas holiday. We will definitely use them again.

Ordered a pair of shoes 11 days ago and they have not been shipped yet. Have sent emails but they do not reply. Have asked Paypal to cancel transaction and refund my money. AVOID arrowsmithshoes.com AT ALL COST!

Should be ZERO stars. I returned a pair of shoes on 4/5/21. Package was delivered to them on 4/10/21, but they neglected to mark it as received until 4/16/21. They then said that I must wait another 10 days from "receipt" date for my refund. As of today it has been 13 days and STILL no refund. You can't reach anyone by phone (get message that they're busy serving other customers and to leave a VMS), and so can only communicate by chat, which is BS. They give you the runaround, I guess hoping that you won't pursue it any further. Well, I WILL be pursuing it further. They now have the shoes that I returned AND my money. This is not how any legitimate company does busniess. BUYER BEWARE!

All i can say, is that this company is irresponsible and the service is atrocious. Waited 3 weeks, called and wrote in on several times . No satisfactory response and finally i have had to escalate the matter for a refund. Still awaited. Buy at your peril . Avoid at all cost.

I did an earlier review questioning their customer service and I regret it because actually they are exceptional. They completely stood behind their product and took care of my issue. It just took them a few days which is natural. They have excellent products and I’m very impressed with customer service. I typically don’t trust very many companies today but this is my go to shoe company from now on. Thank you Arrowsmith for your exceptional quality shoes at good prices.

I ordered a pair of sneakers from arrowsmith on sep 14 2018 sep 26th they sent a email saying that because of the hurricane that's the reason for the delay.I found out that theyre warehouse is in Miami,well no hurricanes there or in charlotte.They sent me another email saying it will be shipped out in 2 days.The email had a tracking number from the post office that said"a label was made but no package was brought to the post office.They told me to check with the post office.I quickly called wellsfargo because it was paid for with me debit card.Conmen run the business

Awesome products best quality

Arrowsmithshoes.com offer authenticity to those that crave the unique, outstanding attention, that captures the heart of those who, would like to stand apart from the crow. this is the website to shop at.

I needed the shoe by a certain date. It was annoying that know one replied to my messages to let me know when the shoes would arrive. However, the good news is shoes arrived in time. Otherwise, my resting would have been 5 stars.

Bought a pair of shoes from Arrowsmith and couldn’t be happier. The quality is top-notch, super comfortable, and they look even better in person. Although it was an international shipping, it was quick and hassle-free. Highly recommend Arrowsmith. Will definitely buy again!

Arrowsmith Shoes is NOT TO BE TRUSTED and seemly a internet SCAM! Reasoning: I placed an order 4 June 2025, the funds taken 5 June 2025 and as of 11 July 2025, I HAVE NOT received item ordered nor funds returned. After several attempt(s) via customer service number listed on the site and no answer, a email was sent only to receive a "canned" responses ... ex: 1. you order has been received and being processed. 2. trust we will update your order status once shipped. 3. our warehouse has relocated and inventory is array. None of which seems valid for not answering the phone, returning a call or returning funds drafted 5 June 2025. So once again BEWARE! UPDATE (7/15/2025): Reached customer service via email and received a prompt response, stating tariff-related issue impacted the shipment. Requested a FULL REFUND and have to see what happens.