Arrow Electronics

I placed an order for the amount of X. Two days later they send a message that there is a problem. They ask me to repay for the order. Except this time they send a bill for X + 21%. I do not expect treatment like this from a reputable seller. The amount at the checkout is what I expect to pay, not over 21% more when they arbitrarily decide.

An altogether nasty, drawn out and irritating experience for me. Arrow will spam your credit card with activity. Some vendors will perform an authorization and then charge again a little later, cancelling the authorization. This is sub-optimal enough for people watching credit card activity and credit line, but is easy to spot with two charges of the same amount. Arrow goes above and beyond and subdivides the order for their own convenience and charges a spam of un-intuitive amounts spread across an un-intuitive timeline ( whenever they get to it... days ). Due to this confusion, I rejected the delivery of the packages, believing that I had been charged for un-agreed upon shipping and/or parts I didn't order by mistake. Arrow again goes above and beyond and states that even though I never touched any package they can't refund me until they re-process the package entirely in the warehouse. Spoilers: It has been weeks and they keep saying it just takes time. If you like to know where you stand and get an order completed quickly and in a clean fashion, regardless if there are mistakes made. Stay away from arrow.com. Arrow.com is not interested in a smooth convenient experience for you. In an event something goes wrong they will tell you, sorry this is just how we do things. I will not be wasting my time with them in the future. Otherwise you'll probably be alright.

I read the previous reviews for this company and decided I would avoid using it. After much hesitation, I eventually decided to buy from Arrow Electronics and had no problems other than a slightly confusing note on their website about delivery. Discussion via their online chat cleared that up. I am in the UK. When trying to avoid Arrow, I looked for any alternative source and found there would be a £12 delivery charge from companies with a UK presence. This for a part that costs £1.37 and weighs next to nothing, The item under repair only costs £30 new (but has an inferior part in it that would need replacing in a few years). Arrow ships from the US, but provided free international priority shipping. I got the ordered parts in 2 days with no delivery charge.

Placed a hold on my card for the order and instead of finalizing the hold, tried to charge me again for the entire amount of the order. When asked why they charged me twice, putting $4000 on hold on my card instead of $2000, the chat support just kept repeating "it's company policy." Useless support, stay away, promos aren't worth it.

Ordered laptop paid a great deal extra for FedEX overnight shipping because I needed it before going on a trip. Got my shipping confirmation that said that it would be arriving a week later! Immediately called Arrow Direct and spoke with the most rude customer service person I have ever met named Charlene who kept cutting me off and saying how there was nothing to do except cancel the order. Asked to speak to a manager and she says "sure, you are speaking to the manager" and adds "my boss is the VP and he speaks to no one!". She finally agreed to get FEDEX on the line, they said it would be no problem to deliver next day for an additional $100 at which point Charlene says "if you want it next day you have to pay!" Already paid once for overnight shipping and $100 is half the price of the laptop. Looks like I'm not getting my laptop in time for my trip and leaving with a bad customer experience to boot.

Scam, you will receive a fedex bill larger than the product value.

Took my money, I never got the product. They didn’t help.

Excellent. 5/5 Only sort of down point is that items are over packed. item in size of 2/10 of cigarettes package was sent in box 15x15x2". Far to big. CAREFUL: they will fill up your email box with offers after purchase until you will unsubscribe.

Horrible, horrible customer service. Won't answer emails, can't get a live person on the phone. Doesn't return phone calls when you leave a message. I've been trying for 7 days to get an order shipped to me and all I get is the run around. Unbelievable.

Horrible customer service. 1. Placed my order and it wasn't shipped for a week even though next day shipping was offered. 2. An item I ordered was just removed from my order as it became out of stock in the wait to ship my order. 3. Had my fedex account added to the order via live support to cover international duties but ended up being charged for all the shipping. Which was $60 on a $20 order. 4. Customer support didn't care about the mix up their support made in charging me shipping and refused to do anything other than offer 10% off next order. Will never be ordering from this company again. FedEx however was very helpful in reversing the charges back to Arrow.com

I ordered a product from their website. I added my FedEx account to be charged for the duties (the shipping was overseas). I ended up paying the whole shipping which was 4 times the value of my order. I had to write one email and talk with to useless agents. In the end a chat person refund me the value of the order. The shipping still remained on my part. They lack the willingness to help. I will never deal with arrow.com.

Site constantly crashes, requests to be notified when site is back up are ignored, sales last for minutes.

It is almost impossible to get through to them in anything other than a chat. They will terminate the chat when you tell them what they are doing wrong. They will never acknowledge or fix a mistake.

Excellent costumers service support staff. Managed to sort all my problems with my delivery

We have had good service overall. They have good products and good customer service.

I purchased an item through arrow.com and saved 30$ overall. The item was an exact match and shipped fast. The customer service is excellent.