Organisation & service was first class…
Organisation & service was first class on both ships (Vega & Polaris).
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4.5
Great
999 reviews
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Review summary
APT River Cruises & Tours receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about expensive and poor quality.
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Based on reviews, created with AISee what reviewers are saying
Excellent Service
I cannot fault the service I received from Rachel Mack. She went that extra mile to ensure that she was able to offer me exactly what I wanted from my river cruise choice. I had many questions and requirements which she dealt with in a friendly, helpful manner whilst remaining professional at all times. It was a pleasure to deal with her, she is a credit to APT.
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Very high quality fabulous cruise.
Very high quality fabulous cruise.
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Fabulous boat, wonderfull holiday.
Fabulous boat, immaculately maintained, excellent ports of call, enthusiastic and informative Tour Director, plenty of food and drink, ( though served by less than enthusiastic staff, no eye contact, little rapport ). Overall, an exceptionally good trip. We would strongly recommend APT to anyone considering a small motor yacht cruise.,
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aptouring.com
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999 total • Write a review
Showing 701 - 710 of 995 reviews
A
Excellent service and good value for money
What made the cruise on APT good for us was the service we received from every member of the staff.They went out of their way to make it a memorable experience. The ship itself was good although the cabins were a bit smaller than we have had on other cruise lines. But it was very clean and well kept. The free excursions were enjoyable although it would have been good to have a couple of choices. The biggest letdown was the food. We felt that it was not up to the standard that we were used to especially the fish dishes. They were on the menu every day but they were not fresh at all. Overall the cruise was good value
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MW
Definitely Magnificent
Without exception the staff were fabulous especially Korans, cruise director, Roland, hotel manager, Diordie and Jeffrey from the bar.
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MS
Excellent experience with APT river cruise
Pleased to offer feedback about a first class experience. A river cruise up the Danube on the Amastella, from Budapest through to Amsterdam. Ship was so clean everywhere, and the food and drink, and especially the staff, were absolutely brilliant. Excellent chef, who was able to offer 'local' dishes, dependent on where we were. Outstanding Maitre D', Slobodan Ilic, plus Roland (Hotel manager), Andrei (Purser), Edi, Jeffrey, Wai Lin, Ciprian (bar/restaurant staff) among many others who were excellent at all times. It was a memorable 2 week break, with interesting choice of excursions, and with knowledgeable guides, who taught me a lot about European history. Have already recommended APT to friends and family, and shall certainly use their excellent services again. Simon Collins
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AB
Prompt efficient service
Prompt efficient service. Call answered quickly. Leticia gave us all the information we needed.
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IB
Not quite what we expected
15 days [Budapest to Amsterdam] which could have been more relaxing had we not had to change ships half way through; this was unavoidable due to a maintenance issue with a lock in the Danube & seriously low water levels in the Main/Rhein. We were made aware prior to departure [the week before], that we weren't able to board our vessel in Budapest, but did not realise how far away from Budapest Komarov is/was in respect of time on the road. Having travelled all day from UK to Budapest on day one, followed by a hair raising one & a half hour taxi dash to join the Amastella, we were not about to face a three hour return trip on a coach, for only three hours in Budapest in temperatures of 36c+ on Day 2; so missed out on one of the main reasons for booking. Also, it became clear that APT has been aware of the low water/lock issue for a while. The water issue is unlikely to improve, so a little more upfront on the practicalities would have been appreciated. It might have been that we decided not to go as we really did need the longer stretch of 15 days, and not the two lots of 6/7 days that it actually became. In retrospect, it spoiled our time away even though the staff couldn't have been more helpful throughout. Can't fault the staff on the Amastella who were looking after about half a ship of passengers. One of the pluses was complimentary everything for the first week until we changed ships to the Travel Marvel Capella. We weren't interested in drinking ourselves into the deck [!] but the onboard prices on Capella were too expensive [for us]. So we had two different crews and two different standards of environment. Wifi on the Amastella was great and we had the use of internet in cabin on an Apple PC - but not so on the Capella; frustrating Wifi - slightly downmarket LG TV monitor with no internet access; but a happier crew. Definitely noticed the difference. George & the girls in the bar on Amastella were brilliant, but we found the restaurant staff under pressure and tense - the opposite of the Capella who seemed to have a more professional, relaxed relationship with the catering heads & that made for a more pleasant dining experience, for them and us - so well done the bar staff on the Amastella; and Capella crew overall. We enjoyed our break away - the 2nd with APT - and would consider another cruise, but would definitely make sure we had more details about itinerary before making the final decision. Also, the cruise director Gunther kept emphasizing the difference between APT and APT Travel Marvel - something we actually weren't aware of - and didn't need to be constantly reminded about; all to do with complimentary drinks 24/7 compared to the Travel Marvel package on the Capella. His twice daily reminders became tedious and unnecessary, and made us feel as if we'd booked on a downmarket version of APT which is def not the case. We will, however, ensure we know exactly what we are booking should we decide to holiday with APT or APT Travel Marvel in the future. Also cannot understand why we had to pay a supplement of £270 each [extra £540] to fly from our local airport [Norwich] via Amsterdam to Budapest, when we discovered another couple on board opted [as we had] to travel from their local airport in Bristol to Budapest via Amsterdam instead of direct from Heathrow, and weren't charged any additional fees. Something definitely not OK with that. Will require a very satisfactory answer to that one - but preferably a refund of the £540. So overall, a 4 star, bordering 3 star - instead of a resounding 5 star which our first experience with APT in 2019 was.
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GS
A brilliant holiday!
Beautiful ship. Lovely cabin. Very clean. First class service. Excellent food. Liberal complimentary drinks during lunch and evening meal. Very comfortable lounge and delightful singer and keyboard player every night with dancing. Well-organised trips in clean and comfortable coaches with friendly drivers. Met like-minded people on board who were wonderful company so very lucky!
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RC
Lovely staff from Boss Man to room…
Lovely staff from Boss Man to room cleaner and also all personnel dealing with food and trips. Delicious food, brilliantly organised trips including a tea time visit to a delightful family who spoke excellent English. Everyone joined in to make the whole ship have a fabulous atmosphere. Nosh, knowledge and nice people - what more can one ask on a holiday?
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