Review summary

Appliances Online Australia is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

MD

Maree Dawson

1 out of 5 stars
Selling items they don't have in stock

I ordered an item from this organization which mentioned July 10 as delivery - I've just spoken to these people and they have told me they don't have even the item in stock in Victoria so are advertising appliances they don't have and I now don't know when this item will be available or delivered in Victoria - they offered me the same item to be POSTED though I requested my old item of exactly the same product be collected for recycle so how is an Aust Post delivery going to achieve that - now I wait and watch for a "couple" of weeks until the item is in stock in Victoria. Very misleading and poor customer service should have gone retail.

PM

Paul McFawn

5 out of 5 stars
Great to shop & deal with

We have now got several large household white-goods from Appliances Online. Have purchased via the website & on the phone when using their price matching offer. Really excellent to deal with. The delivery service is first rate keeping you up-to-date with the delivery status and arrival date/time. Plus taking away the old one is just great. In one case I had to make a warranty claim - again it was no hassle, excellent to deal with and they sorted the problem out for me. Highly recommended to deal with. We will do so again.

TT

Tao Tom

5 out of 5 stars
High quality products

High quality products, high price-quality ratio, satisfactory service, high quality after-sales support. This is my first time to contact this online shopping company, and I will be its forever customer.

L

Lynne

5 out of 5 stars
I ordered my new washing machine in a…

I ordered my new washing machine in a Sunday night and it was delivered and installed on Monday morning by a very friendly and professional father son team. I will most definitely use appliances online in future.

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All reviews

1,000 total • Write a review

Showing 61 - 70 of 996 reviews
dF
5 out of 5 stars

Excellent service from start to finis

Excellent service from start to finis

Date of experience: June 4, 2025

JH
5 out of 5 stars

So fast my food didn't spoil

I ordered a fridge when my old one failed, and it was delivered and the old one taken away the next morning, so fast, I didn't even lose any food to spoilage. I've also purchased a dryer, and a coffee machine. Perfect delivery, and service levels from the delivery team.

Date of experience: June 4, 2025

SC
5 out of 5 stars

Cooktop and Oven, cheapest price and excellent service

Experience of the ordering process and through to delivery, all well communicated and excellent

Date of experience: June 3, 2025

SD
5 out of 5 stars

Best online experience ever. The two lads who set everything up were…

The two lads who set everything up were awesome, they even cleaned up after themselves. Awesome work.

Date of experience: June 3, 2025

SG
5 out of 5 stars

Honestly best customer service ever I…

Honestly best customer service ever I knew exactly what was happening every step of the way The delivery drivers were exceptional and took everything away including all the packaging 100% will never use anyone else thank you 🙏

Date of experience: June 2, 2025

RP
5 out of 5 stars

Purchase and delivery process was 1st rate

Purchase and delivery process was first rate. Highly recommended.

Date of experience: June 2, 2025

SW
5 out of 5 stars

I WAS IMPRESSED WITH EVERYTHING

I WAS IMPRESSED WITH EVERYTHING FROM ORDERING TO DELIVERY>THE TEAM THAT CAME TO MY HOUSE TO DELIVER AND INSTALL MY WASHING MACHINE WERE WONDERFUL> I COULD NOT HAVE BEEN MORE PLEASED

Date of experience: May 30, 2025

KW
5 out of 5 stars

When you know what you want

When you know what you want, you don't have the time to haggle, this is the place to go. Highly efficient, quick and simple will definitely use again...oh and you also save money.

Date of experience: May 30, 2025

MC
5 out of 5 stars

Ultimate in customer satisfaction…

I'm thrilled to have experienced the ultimate in customer satisfaction - ordering a product and receiving it the very next day. This level of exceptional service has been a rare delight in recent years. I will be telling all my friends about the wonderful job you do, thank-you!

Date of experience: May 29, 2025

KH
5 out of 5 stars

Appliances Online were very prompt

We had an urgent requirement to replace a fridge. Appliances Online had a good range and competitive prices. The most impressive aspect of their service was the delivery time. We ordered on a Friday and it was delivered the following Monday. Also, their system for letting us know when the fridge would be delivered was very helpful. Overall, we are very impressed and will happily purchase from Appliances Online in the future.

Date of experience: May 29, 2025

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