Review summary

Appliances Online Australia is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

MD

Maree Dawson

1 out of 5 stars
Selling items they don't have in stock

I ordered an item from this organization which mentioned July 10 as delivery - I've just spoken to these people and they have told me they don't have even the item in stock in Victoria so are advertising appliances they don't have and I now don't know when this item will be available or delivered in Victoria - they offered me the same item to be POSTED though I requested my old item of exactly the same product be collected for recycle so how is an Aust Post delivery going to achieve that - now I wait and watch for a "couple" of weeks until the item is in stock in Victoria. Very misleading and poor customer service should have gone retail.

PM

Paul McFawn

5 out of 5 stars
Great to shop & deal with

We have now got several large household white-goods from Appliances Online. Have purchased via the website & on the phone when using their price matching offer. Really excellent to deal with. The delivery service is first rate keeping you up-to-date with the delivery status and arrival date/time. Plus taking away the old one is just great. In one case I had to make a warranty claim - again it was no hassle, excellent to deal with and they sorted the problem out for me. Highly recommended to deal with. We will do so again.

TT

Tao Tom

5 out of 5 stars
High quality products

High quality products, high price-quality ratio, satisfactory service, high quality after-sales support. This is my first time to contact this online shopping company, and I will be its forever customer.

L

Lynne

5 out of 5 stars
I ordered my new washing machine in a…

I ordered my new washing machine in a Sunday night and it was delivered and installed on Monday morning by a very friendly and professional father son team. I will most definitely use appliances online in future.

Company details

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All reviews

1,000 total • Write a review

Showing 41 - 50 of 996 reviews
JW
5 out of 5 stars

Great

The guys that delivered my product were punctual, respectful, and professional. The service overall was excellent. Thank you

Date of experience: June 15, 2025

CM
5 out of 5 stars

This is such a great site, the best range of products, great prices, great customer service & free delivery, will continue to purchase from Appliances on line

This is such a great site, have purchased many items & the prices, customer service & free delivery is the greatest . Great selection of makes & models & great prices👍

Date of experience: June 14, 2025

CH
5 out of 5 stars

Seamless process from start to finish

Seamless process from start to finish. Delivery times & guys were great, again

Date of experience: June 14, 2025

KD
5 out of 5 stars

Amazing service

The delivery and installation was professional and very efficient. I would highly recommend using Appliances online to anyone needed new appliances or goods.

Date of experience: June 14, 2025

EB
5 out of 5 stars

Saved $200 on a $500 small appliance…

Saved $200 on a $500 small appliance and free delivery next day to regional nsw

Date of experience: June 13, 2025

F

FeJ

US

5 out of 5 stars

Happy with Company

Happy with Company - Website was easy to navigate and compare products. Best price on the internet with free delivery and removal of old dishwasher. Delivery was on the day promised.

Date of experience: June 13, 2025

ST
5 out of 5 stars

Estate 5kg washing machine purchase

2nd time purchasing an Esatto washing machine from this company.The process is so easy.The delivery came on time as promised and my item was unpacked,installed and tested by Mark who was extremely professional .my old washing machine was taken away also for free

Date of experience: June 12, 2025

DP
5 out of 5 stars

5 Stars from Start to Finish

I had a fantastic experience with Appliances Online. From the moment I placed my order right through to the final delivery, the service was seamless and professional. Communication was clear, delivery was prompt, and the entire process was hassle-free. It’s rare to find a company that gets every step right, but they certainly did. Highly recommend their service and will definitely be using them again in the future!

Date of experience: June 12, 2025

PH
5 out of 5 stars

The best company I've ever dealt with

I spoke to the staff on the phone to make my order they were so helpful and the information I was given. The delivery. When they're driver came he couldn't go more out of his way to deliver and wash machine up to our unit on our 16th floor and then took our old washing machine away the whole experience is fantastic and easy to recommend to anyone

Date of experience: June 11, 2025

KE
5 out of 5 stars

Fast response and delivery after…great customer service

Fast response and delivery after washing machine break down new one delivered and working next day old one removed and its boxes, customer service fantastic delivery and installation fantastic all the next day thankyou great company 👍

Date of experience: June 10, 2025

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