Apex Learning is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
The course was very detailed and covered everything I thought it would and more. If ever I had a question Johnny Shaw at the help desk would get back to me in a timely manner. Overall I am extremely satisfied with the course and customer service.
Excellent service by Stephen Hall, very polite and helpful , course was very informative and nicely structured
Tons of courses on a wide range of subjects, mostly fully accredited and ab le to be added to your LinkedIn profile. Very good for either adding to employment personnel file or for learning new skills. Customer support very helpful. Courses very enjoyable to do at your own pace at home or wherever you want. Would definitely recommend!
Massive array of courses and diplomas, most levels catered, CPD and a credited bodies also. Great service team if you have any inquiries, they get back to you ASAP! Very good experience and will be learning for years to come with Apex!
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apexlearning.org.uk165 total β’ Write a review
Great service - fast, helpful and friendly. Thanks Ryan!
Date of experience: June 1, 2022
Recommend by Reed Done the basic Domestic plumbing and central heating . Already had some lights as I worked as a plumber on some occasions and found it very helpful.
Date of experience: May 5, 2022
George helped me, giving me a solution to the problem I had and did it in a short time. It was a good experience talking to him.
Date of experience: April 8, 2022
I bought a course bundle but have had to get intouchbwith them everytime I've paid extra for my certificates and transcripts as they are not sending me them. When I chased up they sent through email when I paid for hardcopies! Just had to contact them AGAIN as I received 2 PDF transcripts but no certificates. Think it might be a scam website and not actual qualifications that will do you any good
Date of experience: March 24, 2022
I was referred to these by Reed in Partnership who this company pay to advertise for them. The website looks like a scam, there is a permanent 98% discount, a offer timer (stock alert timer) and they use stock images. The course I have been doing (IT support tech) is embarrassingly low level and 10 years out of date referencing windows 8 as the latest version. Much of the information is incorrect and the video quality is terrible (VHS quality). They do not test on each module and the "exam" is made up of template questions from teaching websites. Their customer support is slow but well organised and they respond personally if you have any problems by email rather than a ticket system. The website says they are accredited but the company is not a registered awarding body and some investigation revealed that this company isn't recognised by any awarding bodies, educators or employers. Further, no one at City & Guilds, MEG or any other body has heard of them and my contacts in the local industry (Cambridge) haven't heard of them either and said they wouldn't consider it valid if seen on a CV. The only reason I am continuing this course is because Reed in Partnership is paying for it and I said I would do it. This will not be on my CV I am doing this to pass the time and to keep my advisor from giving me a hard time not out of choice or from expectation of any benefit or useful results. Many of the reviews for ApexLearning on this website have the hallmarks of paid-for reviews. Avoid avoid avoid! EDIT: The Awarding body listed on the website does not list them. The Learning material is out of sequence and most of it doesn't relate to the subject of the course. The section titles "hardware" has 5 short videos talking about hardware at a high-school level and the rest are relating to security. The videos in the security section start with some basic reminders to install an AV and anti-malware tools then goes on to discuss some topics that can be covered in 10 mins of watching a decent YouTuber. The "basic IT literacy" section has little to do with IT literacy as anyone would recognise it and is mostly about the medical industry doesn't mention the basics. Videos in this section talk a lot of about paperwork and legislation. These videos are the longest in the section where they think that topics like "troubleshoot basic IT issues" is a 15 min video compared to the previous section where you can expect to be told about "acceptable use" for an hour. This is not a course for anyone who wants to a "qualification" in IT support. Very little is about IT support (almost never mentioned) and is obviously designed for elderly CEOs. The "mock exam" is dead and brings up a 404. And the final exam includes questions not at all related to IT or IT support such as questions about the American medical insurance industry. The questions feel like they are random.
Date of experience: March 20, 2022
Ryan was excellent during the conversation, very supportive.
Date of experience: March 14, 2022
Timely,encouraging and informative interaction. Thank you very much for the assist.
Date of experience: March 10, 2022
US
One of my courses were missing and Ryan gladly helped me out and sorted out the problem within minutes. If you need help, contact them on the customer service chat. Do not email as it will take them a long time to respond. The courses are very educational and well structured. I will buy more courses from them! Thank you.
Date of experience: March 10, 2022
