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    HomeAnimals & PetsAnimal Friends Insurance Reviews

    Animal Friends Insurance

    4.4125 out of 5 stars
    4.4125 out of 5 stars
    4.4
    |Great|160 reviews

    TrustScore

    4.4
    4.4125 out of 5 stars
    Great
    5 out of 5 stars
    119
    4 out of 5 stars
    17
    3 out of 5 stars
    8
    2 out of 5 stars
    3
    1 out of 5 stars
    13
    160 reviews in total

    Review summary

    Animal Friends Insurance receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service.

    ✨
    Based on reviews, created with AI

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    Featured Reviews

    4/4 slots
    Premium pins are permanent until displaced by newer pinsLearn more
    POPULAR
    1 out of 5 stars
    1/5

    Won’t be renewing policy

    Won’t be renewing policy. Got charged the excess when bill was submitted for a new claim then got charged excess again w...

    0
    0
    🔥 High engagement
    POPULAR
    4 out of 5 stars
    4/5

    Generally very good with prompt payment…

    Generally very good with prompt payment made on claims accepted. The only this I would add is that the premiums ramp up...

    0
    0
    🔥 High engagement
    POPULAR
    4 out of 5 stars
    4/5

    Prompt payment

    Paid up into my account within 2 days with no queries. Could have done with a smaller excess and age penalty, but overal...

    0
    0
    🔥 High engagement
    POPULAR
    5 out of 5 stars
    5/5

    The best.

    The best. Following the loss of my pet, it was essential to have a compassionate representative available. Throughout m...

    0
    0
    🔥 High engagement

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    Filter by rating:
    Andrew
    1 reviews
    about 2 months ago
    3 out of 5 stars

    Very good and quick at paying

    Very good and quick at paying , but extortionate prices going up so much each year. Can understand a small rise but it’s so much and can’t move as my dogs have illnesses.

    Helpful?
    George Gunn
    1 reviews
    about 2 months ago
    5 out of 5 stars

    Saving pets

    The fact you plough money into saving domestic pets and helping families cope with rising costs whilst owning a pet

    Helpful?
    MRS PATRICIA M BROWN
    1 reviews
    about 2 months ago
    5 out of 5 stars

    My boy is now a really old boy and his…

    My boy is now a really old boy and his health is very poor and he's needed lots of vet care, Animal Friends have made it much easier for me to make his life liveable.

    Helpful?
    Michelle
    1 reviews
    about 2 months ago
    5 out of 5 stars

    Been with these for a few years and…

    Been with these for a few years and have helped a lot with vet costs . Very quick with claim and paying out

    Helpful?
    Zelda Mann
    1 reviews
    about 2 months ago
    5 out of 5 stars

    Fast and easy pay out

    Vet put claim in. Paid out within 24hrs

    Helpful?
    Marcia Jackson
    1 reviews
    about 2 months ago
    5 out of 5 stars

    So easy!

    Process of claiming back vet expenses for my poorly dog was so easy - vet completed the paperwork and within a week I had the funds in my account. Very happy!

    Helpful?
    Helen Thomas
    1 reviews
    about 2 months ago
    5 out of 5 stars

    Communication is very clear

    Communication is very clear. Animal friends have been very good with helping with the costs of my boy's long term health issues

    Helpful?

    TrustPilot Scam Exposed

    Learn why consumers and businesses should be cautious about relying on Trustpilot scores and reviews.

    Read the analysis
    Donna Fellowes
    1 reviews
    about 2 months ago
    5 out of 5 stars

    Great Insurer and smooth processes

    Animal Friends have been absolutely amazing and the claims process is very smooth and quick.

    Helpful?
    Lindsey Isgate
    1 reviews
    about 2 months ago
    5 out of 5 stars

    Easy to get forms and put through claim…

    Easy to get forms and put through claim thank you

    Helpful?
    customer
    1 reviews
    about 2 months ago
    5 out of 5 stars

    Helpful

    Helpful , friendly and easy to deal with .

    Helpful?
    Denise
    1 reviews
    about 2 months ago
    5 out of 5 stars

    Very impressed with the paying of a…

    Very impressed with the paying of a large vet bill.Keeping myself informed all the time.Dealt with quickly and professionally.

    Helpful?
    Alyson
    1 reviews
    about 2 months ago
    5 out of 5 stars

    Efficient service

    Very prompt and efficient service

    Helpful?
    Barbara371
    1 reviews
    about 2 months ago
    5 out of 5 stars

    Good easy straight forward question to…

    Good easy straight forward question to complete.

    Helpful?
    Mrs Anne Marie Tooth
    1 reviews
    about 2 months ago
    5 out of 5 stars

    Brilliant insurance company always…

    Brilliant insurance company always helpful .

    Helpful?
    Kathleen
    1 reviews
    about 2 months ago
    5 out of 5 stars

    So easy to make a claim and really…

    So easy to make a claim and really prompt payment. Highly recommend

    Helpful?
    Christine
    1 reviews
    about 2 months ago
    5 out of 5 stars

    They are do helpful pay the vet direct…

    They are do helpful pay the vet direct any concerns just ring them and uts sorted

    Helpful?
    Stephen McClurg
    1 reviews
    4 months ago
    1 out of 5 stars

    Very poor customer service

    Helpful?
    KACEY WEBB
    1 reviews
    4 months ago
    5 out of 5 stars

    Thank you

    Helpful?
    Renée Theulen
    1 reviews
    4 months ago
    5 out of 5 stars

    Fantastic day

    Helpful?
    Mark Davies
    1 reviews
    4 months ago
    5 out of 5 stars

    Very quick to settle claims

    Helpful?
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    Category

    Animals & Pets