Anchor Law Firm has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
We had a truly wonderful experience with Andrea and the team at Anchor Conveyancing. From start to finish, their professionalism, attention to detail, and warm communication made the entire settlement process seamless and stress-free. Andrea was always responsive, knowledgeable and genuinely caring—going above and beyond to ensure everything ran smoothly. Highly recommended to anyone seeking exceptional conveyancing services.
Started with anchor in 2017..My account and wages were garnished multiple times..I was down to the last few months of one account and for whatever reason just stopped making payment..the account was taking off..I could never get same answer or close yo by the employees..Finally they said they can do nothing for me after over 4 years of BS..I took a chance with them and got burned..I have a an attorney that no longer practices law with them I can’t get no answers cuz it shows he still represents me though he’s no longer practicing..thank you for the worse 4 years of my life!!!
I have been with anchor since 2017. I recently finished my program 2 years after they had initially said my accounts would be settled. Once my final account was settled, I had about $3800 left over in my account. I was always told this money would be given back. However, I come to find out anchor had taken this money as a ‘service fee’ for the exact amount, to the penny, of my leftover funds. I have called and emailed the only response is “it’s service fee”. I spoke with supervisor Mark who was rude and unhelpful. Let’s not forget that any money saved by their services which was admittedly a lot, I have to pay thousands in taxes for. Also don’t forget that my credit score was decimated for years. From my standpoint this is criminal. Buyer beware!!!! All I want is my left over money!!
I was enrolled in their program initially for 48 months. Tack on another 18 months to that and the fact my last draft was supposed to be February 15 yet my checking account was drafted again 2 weeks later. I had to pull my last credit card from the program because I worked with the creditor directly and negotiated a better settlement offer than Anchor Law Firm. Their representatives are liars. I just spoke with James who indicated that unfortunately an extra draft was necessary to make the final payment when in fact it was confirmed when I agreed to the settlement offer my last draft would be February 15 and I would receive a refund of approximately $200 from my savings program account. In looking at my savings account program account it reflects I'm getting a $22 refund. This settlement program is a rip off. Please never do business with Anchor Law Firm. Besides every representative having a different line every time I called, I was also sued for a credit card that was registered in the program. I sent every piece of paper I received from the court but nothing was ever done and my paycheck was garnished weekly for 13 weeks. Anchor Law Firm says they're sorry and here's a 17% refund because the card was removed from the program. Not that Anchor Law Firm ever cared but during the 5-1/2 years, my credit rating was terrible (and still is) and I lost my home. I wish I recorded how many hours of my life were spent calling Anchor Law Firm because they won't call you back. If you write to them they will send you an email directing you to call them. Once they gave me the contact information for my Anchor Law Firm assigned attorney. When I called I was instructed by voicemail to leave a message or text my message. Never spoke with the attorney directly and he mentioned nothing had reached him regarding my account and he referred me back to the customer service telephone number.
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I've had the pleasure of speaking with Kevin on two occasions, both times he was very professional and very helpful.
Great customer service and always available to help
The staff handles my requests promptly and does a great job resolving these matters.
They were very help. This time in my life is bad and they take the stress away. Made it very easy to work with them. Answered all my question which was nice . Thanks
My experience with Anchor Law Firm has been a complicated one. At first I was relieved entering the debt relief program. The debt was a result of extenuating circumstances. Now about 15 months into the program I am being sued by 2 of the credit card companies. I call every couple of days for updates, but since I work and call after work I can't get any. I now have a court date set up for the first card I am being sued by and received a letter today that I am being sued by the second credit card company. Now I feel that I would have been better off paying the debt off myself.
I do not have any complaints. They have provided everything as expected. I will just be glad when everything is finished. They are doing a great job.
When I signed up with Anchor I was kept abreast of settlements and provided documentation. I recently had a pending court action for another one of my creditors (BOA). My original debt was a little more than $10k. BOA gave my debt to a local law firm who threatened court action and showed my total debt $14k. In less than 2 yrs I was being charged with additional $4k with no explanation. Michael Bunyan handled this and now I still owe $10k / that’s negotiating? Someone dropped the ball and I agreed to a 36 month payments which extends my original contract with Anchor AND there is still the PNC debt that hasn’t been addressed. Once I have completed my BOA debt I will cancel my contract and deal with the last creditor myself. I saved nothing with this bungled BOA debt. I send you $542 a month and this is what I get in return? Disgusted, James Green
Felicia was very helpful in finding the Update on my account. She was very professional, pleasant and prompt with my questions. I felt I was important and was very satisfied with her service. I would be happy if she handled my call in the future. Regards, Mike Wehry
I would like to see updates regarding the status of negotiations with creditors. I feel in the dark regarding the negotiations. Although the settlements have been good, I would like more updates.
