Anchor Law Firm has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
We had a truly wonderful experience with Andrea and the team at Anchor Conveyancing. From start to finish, their professionalism, attention to detail, and warm communication made the entire settlement process seamless and stress-free. Andrea was always responsive, knowledgeable and genuinely caring—going above and beyond to ensure everything ran smoothly. Highly recommended to anyone seeking exceptional conveyancing services.
Started with anchor in 2017..My account and wages were garnished multiple times..I was down to the last few months of one account and for whatever reason just stopped making payment..the account was taking off..I could never get same answer or close yo by the employees..Finally they said they can do nothing for me after over 4 years of BS..I took a chance with them and got burned..I have a an attorney that no longer practices law with them I can’t get no answers cuz it shows he still represents me though he’s no longer practicing..thank you for the worse 4 years of my life!!!
I have been with anchor since 2017. I recently finished my program 2 years after they had initially said my accounts would be settled. Once my final account was settled, I had about $3800 left over in my account. I was always told this money would be given back. However, I come to find out anchor had taken this money as a ‘service fee’ for the exact amount, to the penny, of my leftover funds. I have called and emailed the only response is “it’s service fee”. I spoke with supervisor Mark who was rude and unhelpful. Let’s not forget that any money saved by their services which was admittedly a lot, I have to pay thousands in taxes for. Also don’t forget that my credit score was decimated for years. From my standpoint this is criminal. Buyer beware!!!! All I want is my left over money!!
I was enrolled in their program initially for 48 months. Tack on another 18 months to that and the fact my last draft was supposed to be February 15 yet my checking account was drafted again 2 weeks later. I had to pull my last credit card from the program because I worked with the creditor directly and negotiated a better settlement offer than Anchor Law Firm. Their representatives are liars. I just spoke with James who indicated that unfortunately an extra draft was necessary to make the final payment when in fact it was confirmed when I agreed to the settlement offer my last draft would be February 15 and I would receive a refund of approximately $200 from my savings program account. In looking at my savings account program account it reflects I'm getting a $22 refund. This settlement program is a rip off. Please never do business with Anchor Law Firm. Besides every representative having a different line every time I called, I was also sued for a credit card that was registered in the program. I sent every piece of paper I received from the court but nothing was ever done and my paycheck was garnished weekly for 13 weeks. Anchor Law Firm says they're sorry and here's a 17% refund because the card was removed from the program. Not that Anchor Law Firm ever cared but during the 5-1/2 years, my credit rating was terrible (and still is) and I lost my home. I wish I recorded how many hours of my life were spent calling Anchor Law Firm because they won't call you back. If you write to them they will send you an email directing you to call them. Once they gave me the contact information for my Anchor Law Firm assigned attorney. When I called I was instructed by voicemail to leave a message or text my message. Never spoke with the attorney directly and he mentioned nothing had reached him regarding my account and he referred me back to the customer service telephone number.
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I am using Anchor Law debt negotiation program. From a program and process perspective, I would give the company a C- overall. They do not really explain what will happen over time for normal human beings, and they do a terrible job defining what my responsibilities should be. And they miss deadlines and make things difficult (documents sent in and received (I tracked via Priority Mail) but still not sent to the legal folks, 3 attempts to send mail before it got there (how address was given to me is not the format needed by the USPS self-service kiosk in my town), I have to track what they are (or are not) doing. My belief is that the lawyers are probably overworked and underwater, and just go from brush fire to brush fire. And while I accept my ultimate accountability for the eventual outcome of the program, some regular communication about what actually has happened or not does not seem like asking for too much. Certainly, there was no lack of communication during the sales cycle....but once the money started flowing to Anchor, it all seemed to stop. Having said all that, I will say that the Customer Service team does a really fine job doing a very tough, and often thankless front line job. This was especially true this week on Monday. I called to inquire about the most recent set of documents that I sent and knew had been received. Once the phone rep found them in the system, she was able to escalate them to the legal group as they somehow had not triggered the correct next internal process step. (And one does have to wonder why that happened, and how often it happens.) She was responsive, gracious and serene. I cannot remember her name, but she was a star in my experience.
never answer muy calls or emails. Have been trying to find out about my accounts for months and get in a calling loop with no progress. I have no idea where my money is going. They handle nothing!!! FRUSTRATING
I have been dealing w/this company for exactly a year now, faithfully sending my money in. Not once to I get updated on my account, I am being sued, and have no idea where I stand as far as that go. I call and have to wait for 15mins for someone to get on the phone, and then when they do, they bring up my account and can't tell me anything, they have to put me on hold to go ask someone. Very frustrating, I was told when i signed up that in roughly 7 to 8 months I would start seeing improvement on my credit score....well its gotten worse. Im a single mom who works hard and is doing everything Ive been asked to do, and I have no idea what is going on with my account.
I am disappointed in the lack of and/or incorrect information I have been receiving from Anchor Law Firm. I am told accounts have been settled and then told months later they have not. I am given court papers outlining settlement amounts and payment plan, but no payment have been made. I am given different answers each time a call about the same account. I have been told many times that things have slipped through the cracks. I have been promised on many occasions that I would get a call back from a supervisor, but no one calls me back. I am extremely disappointed with your services and have no faith in your program.
I don't have positive feedback. As nice as your reps are they have been zero help. I've been trying for nearly a month to get my issue resolved and after today's call must wait till Monday for a call back.
Andrew helped me adjust my payment this month so I could pay my Property taxes Yikes! I wasn’t sure how i was going to make it this month! Thanks!
The customer service agents at Anchor are always very polite and helpful. The wait time, on average, is just a few minutes. The reason for my call is always resolved before I get off the phone.
Anchor has ignored calls and emails, didn't respond to at least 2 court filings and now my wages and bank accounts are garnished. I just reached out to the other law form that owns almost all of my debts because apparently Anchor can't be bothered to do that - why am I paying them again?
I am very frustrated with this firm right now. Trying to reach them by phone involves waiting on hold for an unacceptable amount of time (45 minutes yesterday) only to be told the csr could not help me and the "person" who could would need to call me back....Second time I have been promised a call back for the same issue and I have yet to hear from anyone. The only response I receive from emailing them is an auto response. Really not sure what to do at this point...I am wishing I did a little more research on this company before I trusted them to help.
