Anchor Law Firm has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
We had a truly wonderful experience with Andrea and the team at Anchor Conveyancing. From start to finish, their professionalism, attention to detail, and warm communication made the entire settlement process seamless and stress-free. Andrea was always responsive, knowledgeable and genuinely caring—going above and beyond to ensure everything ran smoothly. Highly recommended to anyone seeking exceptional conveyancing services.
Started with anchor in 2017..My account and wages were garnished multiple times..I was down to the last few months of one account and for whatever reason just stopped making payment..the account was taking off..I could never get same answer or close yo by the employees..Finally they said they can do nothing for me after over 4 years of BS..I took a chance with them and got burned..I have a an attorney that no longer practices law with them I can’t get no answers cuz it shows he still represents me though he’s no longer practicing..thank you for the worse 4 years of my life!!!
I have been with anchor since 2017. I recently finished my program 2 years after they had initially said my accounts would be settled. Once my final account was settled, I had about $3800 left over in my account. I was always told this money would be given back. However, I come to find out anchor had taken this money as a ‘service fee’ for the exact amount, to the penny, of my leftover funds. I have called and emailed the only response is “it’s service fee”. I spoke with supervisor Mark who was rude and unhelpful. Let’s not forget that any money saved by their services which was admittedly a lot, I have to pay thousands in taxes for. Also don’t forget that my credit score was decimated for years. From my standpoint this is criminal. Buyer beware!!!! All I want is my left over money!!
I was enrolled in their program initially for 48 months. Tack on another 18 months to that and the fact my last draft was supposed to be February 15 yet my checking account was drafted again 2 weeks later. I had to pull my last credit card from the program because I worked with the creditor directly and negotiated a better settlement offer than Anchor Law Firm. Their representatives are liars. I just spoke with James who indicated that unfortunately an extra draft was necessary to make the final payment when in fact it was confirmed when I agreed to the settlement offer my last draft would be February 15 and I would receive a refund of approximately $200 from my savings program account. In looking at my savings account program account it reflects I'm getting a $22 refund. This settlement program is a rip off. Please never do business with Anchor Law Firm. Besides every representative having a different line every time I called, I was also sued for a credit card that was registered in the program. I sent every piece of paper I received from the court but nothing was ever done and my paycheck was garnished weekly for 13 weeks. Anchor Law Firm says they're sorry and here's a 17% refund because the card was removed from the program. Not that Anchor Law Firm ever cared but during the 5-1/2 years, my credit rating was terrible (and still is) and I lost my home. I wish I recorded how many hours of my life were spent calling Anchor Law Firm because they won't call you back. If you write to them they will send you an email directing you to call them. Once they gave me the contact information for my Anchor Law Firm assigned attorney. When I called I was instructed by voicemail to leave a message or text my message. Never spoke with the attorney directly and he mentioned nothing had reached him regarding my account and he referred me back to the customer service telephone number.
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La atencion de los funcionarios es buena y explícita.
The representative I spoke to was very courteous and professional. She listed carefully to my concerns and was able to provide me all the information I needed.
We were very satisfied with the service we received.
Your representative .....Christina, did an outstanding job for me this afternoon!!.....very professional, efficient and effective!!...thank you.
Barb Was fantastic!!! She was able to do everything I need today! She contacted the people in payments and got the manager to email my statement, something I have been promised by others that never happen! Thank You Barb!!! Fred L. Elliott
The customer service representative was very friendly and listened to everything I had to say. She was very patient and helped me understand everything that was happening with my account. You are lucky to have her as part of your team
My one experience when I asked for them to send me the name of all my creditors so I could pay off my account went well. No other experience has been good. In fact, over the past three years, every communication has been frustrating and I have been on hold. One time, I was on the phone a full 3 hours trying to get one piece of information. It doesn't even seem like the person I'm talking to works for anchor. So, bottom line, this guy was acceptable. Nobody else has ever been, so I cannot give you a good review overall. If I could put 0 stars I would.
Honestly, unless you're at your most desperate with nothing to lose, don't bother with this company. Here's my story: during a difficult time with an injury my credit balances grew pretty high. Although I've always had an excellent credit score my high balances were dragging me down. My kid was about to graduate and head off to college which is what brought me here. The original person I spoke with told me that I wouldn't qualify for a debt consolidation and Anchor was my best bet. I would be on a payment plan for about 4-1/2yrs and I would be out of debt. They did tell me that the first year my credit would go down, but as I made payments it would quickly go back up because I would be settling debts faster. My one and only concern was my daughter's college education and being able to get loans. I was assured time & time again that this wouldn't affect that process and it would even help because my balances would decrease. What they don't really tell you in the beginning is that the first year or more your payments are solely paying their fees. What they do is ignore the creditors for the first year or so until they've exhausted all their collection efforts and finally settle. They also don't tell you that some DON'T settle. I have been in the program for 2 years. One debt is settled by me making payments for 2 years. This stays on your credit report as deliquent and for the full amount until it is completely paid off. Another creditor, which according to Anchor, is one of their most aggressive, has sued me, sent a sherrif to my house with paperwork exclaiming in front of the whole neighborhood that "it looks like you owe someone money!", put a lien on my house and has tried to garnish my wages. In the profession that I am in, this most definitely would have gotten me fired. After spending countless hours on the phone with Anchor and zero response from the "litigation team", I had to refinance my house to be able to pay them. Which after court costs and 2 yrs of late fees, is a substantially higher amount than I owed to begin with. There has been absolutely no action/response from the "litigation team". They never replied to any of the creditors requests. Yes the customer service on the phone is excellent but that's as far as it goes. They can't do absolutely anything for you but take your information and forward it to someone else who will never get back to you. And the best part? I have been denied student loans so my daughter will not be returning this semester becauseI I am in financial ruin, I had to refinance and start my mortgage all over again and I am not in any better of a situation than I started. All the promises I was made in the beginning were empty promises:( All the great reviews on here about customer service are a little misleading because yeah they're great, but they literally just answer phones (after extremely long hold times). They go over your information, are empathetic to your call, then tell you someone will contact you and no one ever does. I completely regret my decision to approach my debt reduction this way. I think I could've done a better job going straight to the creditors myself.
The person I talked to on the phone was so awesome. Quickly answered all my questions.
