Anchor Law Firm has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
We had a truly wonderful experience with Andrea and the team at Anchor Conveyancing. From start to finish, their professionalism, attention to detail, and warm communication made the entire settlement process seamless and stress-free. Andrea was always responsive, knowledgeable and genuinely caring—going above and beyond to ensure everything ran smoothly. Highly recommended to anyone seeking exceptional conveyancing services.
Started with anchor in 2017..My account and wages were garnished multiple times..I was down to the last few months of one account and for whatever reason just stopped making payment..the account was taking off..I could never get same answer or close yo by the employees..Finally they said they can do nothing for me after over 4 years of BS..I took a chance with them and got burned..I have a an attorney that no longer practices law with them I can’t get no answers cuz it shows he still represents me though he’s no longer practicing..thank you for the worse 4 years of my life!!!
I have been with anchor since 2017. I recently finished my program 2 years after they had initially said my accounts would be settled. Once my final account was settled, I had about $3800 left over in my account. I was always told this money would be given back. However, I come to find out anchor had taken this money as a ‘service fee’ for the exact amount, to the penny, of my leftover funds. I have called and emailed the only response is “it’s service fee”. I spoke with supervisor Mark who was rude and unhelpful. Let’s not forget that any money saved by their services which was admittedly a lot, I have to pay thousands in taxes for. Also don’t forget that my credit score was decimated for years. From my standpoint this is criminal. Buyer beware!!!! All I want is my left over money!!
I was enrolled in their program initially for 48 months. Tack on another 18 months to that and the fact my last draft was supposed to be February 15 yet my checking account was drafted again 2 weeks later. I had to pull my last credit card from the program because I worked with the creditor directly and negotiated a better settlement offer than Anchor Law Firm. Their representatives are liars. I just spoke with James who indicated that unfortunately an extra draft was necessary to make the final payment when in fact it was confirmed when I agreed to the settlement offer my last draft would be February 15 and I would receive a refund of approximately $200 from my savings program account. In looking at my savings account program account it reflects I'm getting a $22 refund. This settlement program is a rip off. Please never do business with Anchor Law Firm. Besides every representative having a different line every time I called, I was also sued for a credit card that was registered in the program. I sent every piece of paper I received from the court but nothing was ever done and my paycheck was garnished weekly for 13 weeks. Anchor Law Firm says they're sorry and here's a 17% refund because the card was removed from the program. Not that Anchor Law Firm ever cared but during the 5-1/2 years, my credit rating was terrible (and still is) and I lost my home. I wish I recorded how many hours of my life were spent calling Anchor Law Firm because they won't call you back. If you write to them they will send you an email directing you to call them. Once they gave me the contact information for my Anchor Law Firm assigned attorney. When I called I was instructed by voicemail to leave a message or text my message. Never spoke with the attorney directly and he mentioned nothing had reached him regarding my account and he referred me back to the customer service telephone number.
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The costumer services is pour no answer in decent time. People working on my case just playing with me don’t take time to update or give you options in 2 years this two months are a nightmare for me I don’t recommend.
Buen día ! He llamado porque tengo 4 ordenes en la corte , dos años pagando mensualmente $592 y no veo resultados ! Nadie me dice donde está mi dinero son más de $15 mil dólares . Lo único que han liquidado son dos tarjetas de crédito ! Y veo que no soy solo yo la del problema. TODOS LOS COMENTARIOS SON MALOS, me han estafado ? Necesito un resumen de mis cuentas y del dinero que he pagado ! Si salgo del programa de supone me dan de regreso mi dinero ! Que alguien me de una respuesta
The customer service representative that I talked to was very good. My problem is I sent in paperwork to pay off my program and little did I know that my email would sit for 24 to 48 business day hours ( 3 to 6 days) This was not clearly defined in the emails that were sent for me to sign and send back to you and GCS.
I am having a hard time with this new process and the way clients are being treated. This has nothing bbn to do with this last call but one out of five calls is decents and you get help the rest will belittle the client or just be flat out disrespectful. I came to this program to get help and when I need help and am getting pulled into court because no one is taking this serious. I now have to go to court with absolutely no support from Anchor. I have NEVER been brought to court. After three years where the first two were decent I will never re commend Anchor to anyone. Due to this last year with Anchor I have had to start counseling for my personnel health for the first time in my life. Thanks!!
I would put zero stars if I could. I have called and called and called and nothing gets done ever. I am so sick of being used by this company. They haven't fulfilled any of their promises or even held up their end of the contract. I have an account with Capital one that it has been 4 months since receiving a settlement for and Anchor refuses to release the funds from my account. I don't understand this company's complete and utter disregard for their client. I have followed all of their instructions and just keep getting screwed over by them. I am being garnished as well because they dropped the ball several times with my accounts. I cannot stress enough that if you want to remain sane and have your debt taken care of, then stay away from this company. It has caused me to sink further into debt and my health has declined from the stress as well. You are better off battling creditors alone than with them.
My experience with Christopher was extremely good!! He was so caring and patiently listening and took my worries today. It was my lucky day to speak to him and have him help me with my concerns. He actually took my doubts about the company away. Thank you and thank you!!!
