11 months ago
Review bombed, here is why. Originally I loved the service. However, I accidentally left a $70 subscription active. This morning, August 8th, 2025, I was charged for said subscription. I went in immed... See more
11 months ago
Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts getting confusing and you have to manually add most you family and extended family eve... See more
11 months ago
Rip off.....keep asking for more money.
11 months ago
Seemed like a canned analysis. Names popping up, however, are doors to be opened, questions to be answered. I have additional information, such as when a marriage shows only one child. I know of addi... See more
I got tested to see what matches I had and my ethnicity. I loved that I could separate by parents. Since joining I have lost features that caused me to join in the beginning. Now everything I used to look at that was included, I now need to pay for. Way to go Ancestry!
Cant access Therese Toulmin and the Anglim ancestry. no access
The test kit was straightforward and easy to use. Like that you can get basic information without a costly auto-renew subscription. I trust ancestry.com more than some of these other testing firms.
Need my results and a hard copy
Pretty good I think. I have not compared to other sites available. When you start this journey you need to give yourself the time it needs to properly navigate all the information that may be relevant.
Det har sine fordele, men når man har uløselige problemer og ikke selv kan løse dem, kan man kun komme i kontakt med Ancestry på engelsk via IA, da jeg startede kunne man dog skrive til dem på dansk så fik man et svar efter nogen tid.
Everything seemed very good until I realized there was a TON of waiting for your sample to get processed, and your dna is not even that specific. It shows you your ancestors’ journeys and indigenous regions (Central America, Mexico, Cuba) however, it does not clearly specify what tribe or even the amount of generations back. Would be more useful with these key points.
Instead of just presenting a full and comprehensive report you just get a bare minimum "four main regions your ancesters came from" with some "basic traits" and are required to spend more money and sign up to more subscription apps to "unlock" all the other information they have available from your DNA sample. Very disapointed.
Bull I not impressed with it all about money
I am still waiting for results. It’s taken way too long.
The site is not user friendly and there should be more information on usage.
I sent in my DNA kit and was receiving weekly updates on status of my submitted DNA kit. When DNA results came in, I went into my account and was informed that I hadn't purchased a DNA kit. Unfortunately I sent in my sample tube without writing down my kit's registration no. down. I did receive an email with "Your AncestryDNA kit has been registered" confirmation. I also received an email informing me that my DNA results were in, yet when I go into my account, I'm showing no DNA kit was purchased. I'm totally dissatisfied and very disappointed with my experience with Ancestry.com
Had an issue with my membership and was expecting a bad experience as often when you have to call any company it's generally not a good experience... Well the customer service was absolutely top notch, I spoke with Emer who went out of her way to help and solved my issue in no time at all. Lovely Irish accent too 🍀 Thanks very much
Don’t test, don’t register! DNA results are a scam! I don’t believe they really did it! You will have to redo all trees from your correspondances and Thrulines are shit! Ancestry will send you thing to examine which will feed THEM but NOT YOU! They will leave you frustrated and propose you to register to a more expensive monthly payment! It is a rabbit hole! RUN!!!
When I joined years ago and sent in my DNA I was treated as a member and could find the links to my ancestors in my tree. Now you have to pay again to solve the mysteries and even pay for a whole year or pay a penalty. I'm still grateful to ancestry.com for revealing to me my black ancestor from 1619 and providing for connections through messaging of cousins but being asked to pay more was a real shock this go round. Also there's an error with my grandson's name mixed with my DNA and I can't correct it.
Very Disappointing. The results of the DNA did not reveal anything that I already knew of my family's history. Also, the Ancestry site is not very user friendly and is difficult to navigate.
Some names are missing and some are misspelled and I can't figure out how to correct them.
It nice to see dna results but they constantly roll back basic access to features in efforts to collect additional money, almost worth it to utilize a less expensive dna kit as you do not see anything further with them if you do not pay additional costs monthly.
It didn't tell me anything I didn't already know
I recieved my DNA results but I have to join Ancestry and pay for membership to see all the details.
Based on analysis of 253 reviews rated 1-2 stars for Ancestry.com
“Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts get...”
“You cant cancel the account”
“Review bombed, here is why”
“However, I accidentally left a $70 subscription active”
“Review bombed, here is why”
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Ancestry.com is a leading online platform specializing in genealogy and family history research. The company offers a variety of tools and resources that enable users to trace their ancestry, build family trees, and discover historical records. Through its extensive database, Ancestry.com provides access to billions of historical documents, including census records, birth and death certificates, and immigration records, making it a valuable resource for individuals interested in uncovering their personal heritage. The primary customers of Ancestry.com include genealogists, family historians, and anyone looking to explore their lineage. The platform caters to a diverse audience, from beginners seeking to learn about their family history to experienced researchers delving into complex genealogical inquiries. By offering subscription-based services and specialized resources, Ancestry.com supports users in their pursuit of understanding their family connections and cultural heritage.
This profile hasn't been claimed by the business owner.
Ancestry.com garners mixed reviews, with many users expressing frustration over the service's value and clarity. While some customers appreciate the opportunity to explore their family history and report positive experiences with the results, others find the process confusing and feel overwhelmed by the amount of information provided. Common complaints include issues with the subscription model, where users feel pressured to spend more money for additional features, and difficulties with account cancellation and refunds. Many reviewers mention slow processing times and a lack of communication regarding their DNA results. Despite these challenges, a segment of users finds pride in uncovering their ancestry and connecting with family members. Overall, the sentiment leans negative, reflecting significant dissatisfaction among many consumers.
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