Ancestry.com
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Purchased and Submitted DNA kit yet my DNA kit was not found.
I sent in my DNA kit and was receiving weekly updates on status of my submitted DNA kit. When DNA results came in, I went into my account and was informed that I hadn't purchased a DNA kit. Unfortunately I sent in my sample tube without writing down my kit's registration no. down. I did receive an email with "Your AncestryDNA kit has been registered" confirmation. I also received an email informing me that my DNA results were in, yet when I go into my account, I'm showing no DNA kit was purchased. I'm totally dissatisfied and very disappointed with my experience with Ancestry.com