11 months ago
Review bombed, here is why. Originally I loved the service. However, I accidentally left a $70 subscription active. This morning, August 8th, 2025, I was charged for said subscription. I went in immed... See more
11 months ago
Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts getting confusing and you have to manually add most you family and extended family eve... See more
11 months ago
Rip off.....keep asking for more money.
11 months ago
Seemed like a canned analysis. Names popping up, however, are doors to be opened, questions to be answered. I have additional information, such as when a marriage shows only one child. I know of addi... See more
Terrible Cutsomer Service. I am trying to order a replacement KIT as I did not register the first KIT and this is nigh impossible!! The only person I can communciate with is via virtual chat of which informs me no matter the time of day that they are closed.
Im a little bit confused, the DNA for my youngest son is exactly the same as my older sons and shows them as the same person or twin? How is that possible?
Don't waste your time or money with other companies offering DNA testing. Ancestry is great for anyone, wether looking to build a family tree, find family, or just passionately curious about where and who you came from, ancestry has it all. It doesn't cost an arm and leg, and it's very easy to use, the results are far from more detailed then other companies. I highly recommend using ancestry.
After previously submitting and receiving results from the 23&me site, the Ancestry analysis was too broad. It did not break down the composition of my historical family background, but rather gave a generic analysis. I was very disappointed by their report and if I hadn't already received the 23&me results, I wouldn't realize how less complete this analysis was.
Results consisted of a very little bit of useless information. Evidently I have a full sibling brother named Colleen? What on earth is that supposed to mean? Site teases you with other information available if you want to pay extra for it. No thank you Ancestory. I’ll just be done now.
Jokes of a company had 4 kits sent out now none of them have worked. Customer service is shocking don’t have a clue what they’re doing. If you read this review please DO NOT USE THIS COMPANY
Ancestry gave me a little bit of information and then wants to charge me for anything else. I thought it would be way more interesting and have more info. Nope. I don't recommend it unless you are going to spend a lot moremoney.
i may have deleted it by mistake but I did not see any results yet. expected to get it by mail?? LaMarr
I started using Ancestry during g the pandemic. What a wonderful experience but expensive. I decided to get the DNA kit since 21andMe fell in the toilet. It sucks all they want is to drain my money with every single interaction I have with them. JFC!
Don’t waste your money. I wish I had done more research into this company. Paid for the DNA testing kit, which they have only just received sent 8 days ago! I have been receiving non relevant information that doesn’t in any way match the information I have provided. Emails trying to upsell when still waiting for the basics. Today I find that well over a hundred pounds has been taken from my account which I would never have agreed to as I always would go for a monthly subscription. I have contacted them and will not even receive a reply for 7 days. I wish I had never signed up the whole experience has not had any positives. One star is generous. I will post again when I hear if I will get a refund!!!!
Too hard to access
I don't understand the DNA results , it is so broad. Everything on the family tree is cluttered and hard to follow.
It is very helpful .
The only problem I have is my grandson was 27% which is accurate but he was labeled a nephew. This is REALLY bothering me. Can it be changed?
It is not as user friendly as I had hoped. I wanted to message my brother but entering his name in the prompt said not found. He is in the system & we talked. He said he couldn't get it to work.
Very little information unless you want to pay extra. Really a waste of time.
You didn't say who my parents are. Also I worked on my tree ahead of time and it's now gone
Not very intuitive. Editing is difficult. I have my my father, my mother, my sister listed twice listed twice and I can’t fix it. I’d like to delete the entire thing and start over. No tools to edit easily when partial info is correct but not all. Just to jumbled to maneuver. Hate it right now and there are no helpful steps to fix. I’m not enjoying this experience at all.
I found out I have the most beautiful daughter in the world & didn't know for the past 18 years. Thank you Ancestry!
Sucks,very disappointing on navigating web site, building the tree,I will shut it off
Based on analysis of 253 reviews rated 1-2 stars for Ancestry.com
“Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts get...”
“You cant cancel the account”
“Review bombed, here is why”
“However, I accidentally left a $70 subscription active”
“Review bombed, here is why”
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Ancestry.com is a leading online platform specializing in genealogy and family history research. The company offers a variety of tools and resources that enable users to trace their ancestry, build family trees, and discover historical records. Through its extensive database, Ancestry.com provides access to billions of historical documents, including census records, birth and death certificates, and immigration records, making it a valuable resource for individuals interested in uncovering their personal heritage. The primary customers of Ancestry.com include genealogists, family historians, and anyone looking to explore their lineage. The platform caters to a diverse audience, from beginners seeking to learn about their family history to experienced researchers delving into complex genealogical inquiries. By offering subscription-based services and specialized resources, Ancestry.com supports users in their pursuit of understanding their family connections and cultural heritage.
This profile hasn't been claimed by the business owner.
Ancestry.com garners mixed reviews, with many users expressing frustration over the service's value and clarity. While some customers appreciate the opportunity to explore their family history and report positive experiences with the results, others find the process confusing and feel overwhelmed by the amount of information provided. Common complaints include issues with the subscription model, where users feel pressured to spend more money for additional features, and difficulties with account cancellation and refunds. Many reviewers mention slow processing times and a lack of communication regarding their DNA results. Despite these challenges, a segment of users finds pride in uncovering their ancestry and connecting with family members. Overall, the sentiment leans negative, reflecting significant dissatisfaction among many consumers.
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