Airport Van Rental Reviews

I booked an SUV in Colorado in the winter, AVR no problems. Fox and Thrifty car rental both tried to extort more money at the counter. Up selling is expected; ski rack, prepaid gas, insurance, etc. But, substituting a 2wd Hyundai for a Jeep Cherokee is a rip off.

Same person at counter for pickup and drop off and he was great. Will return because of his service No problems great van

The check-in process was very slow and the vehicle we got was in desperate need of new brakes. It was kind of embarrassing to drive since it made a terrible noise every time the brakes were applied. But, the price was good for the type of vehicle.

I was promised satellite radio but 2 days into my week long rental, the service stopped because the subscription hadn’t been renewed. I was also pressured to pay for a full tank of gas in advance instead of the cheaper option of renting with a full tank and returning the vehicle with a full tank, in which case I would have only paid for the fuel I used instead of fuel I didn’t use. I returned the vehicle with a quarter tank of gas and assumed that the rental company would fill it and refund the difference.

took almost an hour to pick us up when we arrived at the airport and then overcharged us after the car was returned terrible !

Took two 7 seater vans for a church trip from Ontario local office . Didn't know they close at 4pm luckily I had called 10min to their close time and Selena assured me they will wait for me and since l was going to be there at the close time. Customer care was excellent, she cheerfully took care of us in style and in a short time. She definitely knows her work. Thank you Selena. Thx AVR

Great customer service, offered advice on most reasonable rentals and options. Thank you!

Our reservation was cancelled because our flight was delayed so when we got to the airport there was no shuttle to pick us up. I had phoned and left a message we would be late. It then took us almost 2 hrs to get someone to answer the phone and send a shuttle for us. Once we finally got there they were excellent in getting us what we had reserved. One of the shuttle drivers kept asking for a tip which really irritates me. Needless to say he did not get o e.

Attractively priced and good cars Rented for few days in SFO. Car was in good condition. the driver to and from airport were very courteous people. The renting process was a breeze

I used Airport Van Rental on a family vacation and could not have been happier with the service, condition of the vehicle and ease of the rental process.

Rental process was easy and the customer service was superb😊

No issue with reservation and would reserve again with this location

When you let third party like carrental.com handle your marketing I have no idea how you 2 doing business. But I know I rent your car through Carrental.com when I showed to your office, your people said your company not agree with Carrental.com. What was happened I will have no car to get out of LAX airport. I have to rent the truck in your office term. I have been disappointed. You check my account and do something about it. I will not go to your rental office ever again.

Very smooth check in and check out. The prices are very reasonable. I received my deposit back quickly. Our family will use this company again.

Excellent service throughout. We are going to use them again without a thought. Great pricing.

great price, inconvenient

The worst customer service I have seen in decades. The lies upfront to your face, the tricks to get more money from the customer, the lack of trust... I was appalled that I was told that my international insurance would not be accepted so I had to purchase theirs. I have been using the same insurance for years in so many different countries, and this is the first time I am told this. The reason given was that "it's our policy, it's in our handbook" and when I asked to see where it is written, the answer was "you can't, I don't have the handbook here". After I insisted politely a few times, she "found the handbook" and started reading through it, only to "be surprised" that I was allowed to use my insurance as long as I could provide proof that it covered this vehicle in California. For this I had to call my insurance provider, put them on the line with the person at the car rental for them to be convinced... wow, really. A lie up front and then making it as hard as they could for me to get away without buying their overpriced insurance... One thing I am sure is that I will never go back there. Oh, and note: ACE and AVR are the exact same thing, so switching to the other one won't do you any good. Please be advised that you will have to pay extra for: - full insurance - liability insurance - fuel One of their tricks is to ask you if you want to pay for refueling at the end of the trip. If you say no, then they pick a van which has little fuel left in the tank. But instead of the normal car rental companies that let you return empty if it was nearly empty, they here tell you to bring it back at 1/8th full (basically 1 bar above empty) because that''s the current amount of fuel in the tank. They do this because they know that there is no way anyone could guess correctly how much fuel to put in to hit that exact 1/8th, so people will always over-refuel, and the company will take that for free. There is so much scamming, animosity and bad intentions in that place that it makes me sad

Fast check in and check out. Friendly staff. Great Price.

Brand new van so not much to complain about. If there was something to offer feedback for it would be to offer a faster check-in process. Thanks

Very helpful employees and even help you to notice that they have the lowest prices