Airport Van Rental
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The worst customer service I have seen in decades...
The worst customer service I have seen in decades. The lies upfront to your face, the tricks to get more money from the customer, the lack of trust... I was appalled that I was told that my international insurance would not be accepted so I had to purchase theirs. I have been using the same insurance for years in so many different countries, and this is the first time I am told this. The reason given was that "it's our policy, it's in our handbook" and when I asked to see where it is written, the answer was "you can't, I don't have the handbook here". After I insisted politely a few times, she "found the handbook" and started reading through it, only to "be surprised" that I was allowed to use my insurance as long as I could provide proof that it covered this vehicle in California. For this I had to call my insurance provider, put them on the line with the person at the car rental for them to be convinced... wow, really. A lie up front and then making it as hard as they could for me to get away without buying their overpriced insurance... One thing I am sure is that I will never go back there. Oh, and note: ACE and AVR are the exact same thing, so switching to the other one won't do you any good. Please be advised that you will have to pay extra for: - full insurance - liability insurance - fuel One of their tricks is to ask you if you want to pay for refueling at the end of the trip. If you say no, then they pick a van which has little fuel left in the tank. But instead of the normal car rental companies that let you return empty if it was nearly empty, they here tell you to bring it back at 1/8th full (basically 1 bar above empty) because that''s the current amount of fuel in the tank. They do this because they know that there is no way anyone could guess correctly how much fuel to put in to hit that exact 1/8th, so people will always over-refuel, and the company will take that for free. There is so much scamming, animosity and bad intentions in that place that it makes me sad