Last reviewed over a year ago
Over a year ago
You need to pay your vendors
Over a year ago
Prepaid reservation was cancelled on a pretext and then was insulted by staff.
Great pricing and the Durango was awesome!!!!
poor hours of operation
Great customer service. Lady in the front was super helpful (Caucasian lady who helped me with a same day rental)
Unfortunately it’s a very bad experience. Price was good, but other than that I’d rate the experience as low as possible. People were unprofessional. Vehicle was extremely dirty when we got it. They tried to overcharge us when we checked in. When we questioned it, the manager was rude before finally adjusting the charge. When we turned vehicle in there was a 30 min wait, and only 1 customer was in front of us. The ride to the airport was in a vehicle which was probably unsafe, and definitely the dirtiest vehicle I’ve ever been in. I will not use them again. And I’m easy to please. It was that bad!!
Everyone was very nice and professional.
Don't believe the hype! The people here are nice and fast! Thank you!
Nothing bad to say about the people @ the Houston location. I wish I can give more than five stars, because they go beyond their duties to make renting a vehicle easy. Million thanks to the Houston team. Don't let the negative reviews discourage from renting with AVR.
Excellent service and value for money. Got a brand new Dodge Durango 6 seater.
Good people, fair price.
Excellent service and equipment for reasonable price
Excellent service! Great people, great company! Highly recommend!
The Durango was great, and pricing was amazing.
Our overall rental experience was outstanding from the initial reservation through turning in the van following our use. The vehicle was clean and ready to go when we arrived. The staff in the office were professional and helpful with all questions. I would not hesitate to return to AVR again.
Bad customer service, ghetto, and not worth it. Id pay more at a known rental place from now on. I def wouldn’t recommend anyone to this place.
Loved the People, the Car, the Service!!!
awesome experience... great vehicle and service.
Excellent customer service
GiGi was VERY helpful and informative; however, the “2018” van I rented had a headlight that went out and my passengers could barely close the side door from the inside. During our visit, we got snowed in which meant we had to extend out rental. It took a long time to get a rep on the phone. The local office was closed (possibly due to weather) so I had to googl search for an alternate phone number. Again GiGi, was very courtesy when she called about the return of the van and understood our need to extend. GiGi made the whole experience more pleasant than it could have been.
The rental from the shuttle pick-up to getting our car went very smoothly.
Great service no problems
Based on analysis of 178 reviews rated 1-2 stars for Airport Van Rental
“Absolute poor service this company gives”
“DO NOT RENT FROM THIS PLACE”
“Rental agency from Hell”
“DO NOT RENT FROM THIS PLACE”
“The minute we arrived at Airport Van Rental on June 13th, to pick up our pre-booked van, our vacation plans screeched...”
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Airport Van Rental is an online platform that specializes in offering affordable car and van rental services from a variety of trusted suppliers. Customers can conveniently compare prices and vehicles, ensuring they find the right transportation options for their needs. The platform facilitates rentals at major airports and urban locations across the globe, providing a diverse selection of vehicles ranging from economy cars to 15-passenger vans. Targeting travelers and individuals seeking temporary vehicle solutions, Airport Van Rental emphasizes transparent pricing with no hidden fees and free cancellations on most bookings. The user-friendly website allows for quick and efficient online reservations, and the dedicated customer support team is available 24/7 to assist with any inquiries or changes. With its focus on convenience and customer satisfaction, Airport Van Rental aims to simplify the vehicle rental process for its users.
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Airport Van Rental receives mixed feedback from customers, with both praise and criticism present. Positive notes frequently include great, service, rental, good. Critical feedback often cites rental, service, told, company. Overall sentiment is balanced at 3.4 stars based on 500 reviews.
