★Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Affinity Water has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Steve from the Whitfield Dover area of Affinity Water, was quite amazing. He kept me up to date on a leak I reported outside of the village & called again to report to me when work on the repair was in action. Unusually great service in this day & age & good to know water loss is taken seriously. I would say he is a credit to the company, going the extra mile to find a leak in a very difficult environment & Affinity Waters fast action in itself was faultless.
Freya & Giuseppe were both extremely helpful in resolving some serious water issues to my home. Personally I have received amazing service from them both, and I am very happy with how I've been treated, and I do feel, well looked after, as a customer of Affinity Water.
Prolonged hold when I called - wait time repeatedly stated as over half an hour. No call-back option, which most call centres now offer. Gave up and went online. First available appointment for a visit apparently December.
This is very poor service and if your company was not a monopoly you would not be able to retain customers with this level of service.
I got your reply - you say you would like more detail. I would like a meter fitted in a reasonable time - having had a first visit in March, and now having to wait till December for a follow-up is not reasonable or acceptable.
Used live web chat to resolve issues with web log in and home move. Spoke to Azaria who was very quick and helpful, listened well and resolved everything.
Tried to charge us more than double what we should have paid. Even after speaking to their customer support several times, no one pointed out to us that we would pay less by letting them know the number of occupants in our flat. Then, upon correcting the amount, they referred us to a debt collection agency even though the sum was paid as soon as we received an updated bill. An impressive level of incompetence.
I was I contact with Ryhs who was very courteous, helpful, efficient, professional and kind. The query I had with my recent bill was resolved quickly. I appreciate the great service that I received, thank you Rhys and Affinity Water
High water bill but web chat was helpful in investigating
Had used the webchat to address an extremely high water bill and the advisor, Rianna, was supportive to ensure that this can be looked into rather than being dismissive of the situation. I felt calmer after the options she gave.
If you forget or be late for 1 payment trust me they will harrass you for it, I've had to block their number because for the whole 7 days I was away and forgot to pay my voicemail had 14 messages! Everyday they will call you. Go chase people who owe hundreds or thousands, my 1 monthly amount is a small dip in the ocean that I forgot, I pay and I'm not behind, jeeze calm down!
Contacted Affinity water on live chat today. I chatted to a lovely agent called Vickie, who diligently explained in great detail what i needed to do to close my account upon moving house. Very professional Service
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.
