AF
Affinity Water
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Astonishing
Tried to charge us more than double what we should have paid. Even after speaking to their customer support several times, no one pointed out to us that we would pay less by letting them know the number of occupants in our flat. Then, upon correcting the amount, they referred us to a debt collection agency even though the sum was paid as soon as we received an updated bill. An impressive level of incompetence.