Abbey House Veterinary Hospital Reviews

Please understand i can not fault the care they showed to our dog - Stanley Our disappointment stems from the constant mention of money . We visited the vets on the Thursday where they prescribed antibiotics at a cost of £300 , we then had to go back on the Friday as he had deteriorated at another cost of £54 , as this was the same issue i don't understand how this was chargeable . On the same day he got worse so i booked him in at Morley to have more test again they mentioned the cost £2000 , which we didn't have a problem paying as he's family . When we left him overnight i explained at the reception that we had insurance so we paid a large deposit , so he could get the test completed . On the Saturday we received the devastating news that we had to say good bye , which we did as a family . Again the mention of money for the funeral and urn was brought up before the procedure had even started . And then to top it all off , they have the nerve to phone on the Monday saying there was an outstanding balance that needed paying . our complaint is they need to pay as much attention to the owners aftercare as they do the animals . Ward Family

I've read the reviews about this Veterinary practice and I personally have nothing but praise for our Cleckheaton branch. Our little dog Odie was diagnosed with diabetes 19 months ago and with the vets and all staff (especially Stacey) Odie was happy and comfortable until the end. I can't praise the vet at Morley (Hazal) enough, she was so good with Odie at the end, she had tears in her eyes and the 2 nurses who put Odie's canula in where so kind, they spoke gently to Odie all the time. They couldn't do enough and where so caring and sympathetic and nothing was rushed, we where allowed as much time as we needed. When we went to collect Odie's ashes, the presentation was so thoughtful and again Stacey was kind and gentle, allowing use the time we needed to enable us to take him home. A big thank you from our hearts to all the staff involved in Odie's care from him being a puppy until his peaceful sleep.

Firstly the high number of one star reviews here speaks volumes, I’d leave zero if that were an option My dog ingested plastic packaging, I initially took him to my own vets to have induced vomiting procedure carried out, this was to no avail and as they’re not 24 hr vets, they called Abbey House to discuss the matter I was advised to attend Abbey House, leaving a period of several hours and to attend at 9.30pm Attended and my dog was given a large bowl of food, followed by another induced vomiting procedure, again no packaging, they advised me to return to my vets the following morning for further guidance, which I agreed to. Before leaving I enquired on whether or not I should feed in the meantime, nurse went to check with the vet and informed me, a small amount of food, bland, chicken/rice would be ok, total bill £332.57… for an hour, I’m in the wrong job ! Attended my vets the following morning and agreed to have X-ray/ultrasound procedure costing £515, I returned later in the afternoon to collect my dog and was told the procedure was inconclusive as he had food in his stomach, I told my vet Abbey House had advised a small amount of food was ok, he looked puzzled, He then showed me the vet report from Abbey House which stated NPO, another term for Nil By mouth ! In total contradiction to what I was advised. I was then told the procedure would have to be repeated the following day on an empty stomach, meaning I’d be charged twice, which was completely avoidable. I raised a complaint with Abbey house on 16th September, stating I was seeking reimbursement for the repeat scans due to their contradictory advice. I didn’t receive a response until 2nd October and that was only to say they’d not spoken to both people ‘due to shift patterns’ What ? In 16 days ? You couldn’t make it up. Told I’d receive a response by Friday 10th October … This didn’t happen and I had to chase it up the following Monday, to then receive an unsatisfactory response and claiming their advice to me was correct, despite stating the complete opposite, to which they added they couldn’t comment on the report sent to my vet… Hmmm I wonder why 🤔 I Emailed them to ask if this was their final response, with no satisfaction Needless to say I’ve now escalated this to the VCMS Veterinary body

Our beautiful female boxer was very poorly and we took her to Abbey House vets in Morley. They explained everything to us she was in heart failure. They were wonderful with her and us very caring. My son said his goodbyes and I stayed with her. I was talking to her and stroking her head and she slipped away no pain for her. From the Receptionist to the Nurses and Vet they were so gentle with her. I thank them from the bottom of my heart. I have picked her ashes up today she was cremated on her own.

Tinys second post op appointment with Scott. So caring and loving to her and made me feel like she was important and he took the time to listen to my concerns about her anxiety. Scott was also the one who admitted her for the op and he was amazing then. Thank you for the fantastic service once again

I really like Abbey House it's the reason why all my pets, past and present, have been treated, checked, and in occasion euthanised there. A joyous place where I've taken kittens for their first injections; a considerate place when I've needed consoling, as well as plenty in-between. This high standard of service comes at a premium which is to be fully expected, and if it keeps the services running at such a high standard then I'm glad to be charged. Profiteering however is a step too far. Charge for the service, fine. £30 charge for medication, ouch. Quick check online..... Same medication available for £10 but you need a prescription. Abbey House charge £20 for a written prescription so you can buy the medication elsewhere. How is that fair? I had to buy two drugs as well. £40 of my £130+ bill child realistically been saved. Funny how it worked out to be the same price, so absolutely no saving. I expect a mark up. You can't exist without making a profit. But this is capitalising on an animal in distress, and emotionally/financially abusing the needing animals owner. I'll be copying this review into Google and trust pilot since you care about the feedback. I hope it urges you to change your profit margins to be as ethical as your care giving.

DO NOT TAKE YOUR PET HERE.....ALL ABOUT MONEY

We had to have our fur baby put to sleep and the staff at abbey house were amazing,it was a terrible ordeal for us loosing our beautiful cat ,the vet treated him with compassion ,the receptionist was lovely and understanding,I have nothing but praise for the staff at Abbey house Batley and won't hesitate to use them again

Ended up at Abbey House vets quite a few times recently as we have a bunnies, my eldest girl of 8 years suddenly started struggling to breathe but passed away in my arms as the night vet went for the injection to put her to sleep and they were nothing but amazing! They did some paw prints for us and a nose print and were so gentle and caring with our baby! Amazing service! Then a week later my 4 year old rabbit suddenly got poorly so we brought her up and Amanda the night vet was amazing with my Oreo she really did try everything to make her better even though Oreo was been stubborn, in the end she ended up getting put to sleep due to the complications and risks! Sometimes it’s out of owners control and we keep saying if love was enough they’d live forever but unfortunately sometime it isn’t! But we will forever use abbey house for all our animals they are so on point and on ball with getting our babies seen! Thank you again Abbey House for doing nothing but your best!

I have used this vets for a few years now and they have been really good with both my cats and rabbits. However, until this occasion. My rabbit became ill with a chest infection the vet was really nice and experience with exotic animals. I was prescribed two lots of meds and told by the vet it was 10 days worth. I called on the Saturday and said it was the last dose and must have been measured out incorrectly. Had to chase again and was told at 4.30 it was measured out but not above. I received a message in the evening. It was too late as I have young children at home and my nan was in hospital. Arrived Sunday due to nan being in hospital. Medication was handed over and I check and said it was two lots of metacam instead of pain relief and antibiotic. Third issue!! But I thought, let it go.... Until the older lady on reception was rather rude told me I had to pay for the difference. I told her I had been given 10 days of meds and was given short by 4 days so there was nothing to pay. Her tone and how she spoke was rude and embarrassing. I explain I was told 10 days and it was short by 4. I started to write a review whilst sat in the surgery. One of the younger receptionist came over and was lovely and spoke to me about the situation and explain the situation and was empathic. Then another receptionist said there was no managers on to cover the weekend practice. I was having the conversation with the reception and half way through the conversation the lady who was original rude, shouted out while the other receptionist was explaining. Being rude again.... I am really shocked at how the reception team are, bar one who spoke to me. I was then put into a room, and I could hear them talking about me whilst in the room. Completely unprofessional again. The Head nurse came back and listened to everything, we are now at 1 15 mins and explained there was no one on sight to approve the extra dosage! Which was given short. Which I understand but there should be a senior always available on the phone to reach out so the vets can have someone who can make decisions. Options given: you can take it if you pay for the top up and we can sort out after or wait due to having no one on sight or via phone to approve. The nurse was helpful and did as much as she could. What a shame an amazing set of vets, that's let down by a reception team and a system that doesn't support the nursing staff and vets. Abbeyhouse Morley; please train your reception team to be kind, empathic. Please put a better system in place to back up your nurses and vets if an urgent decision needs to be met. Total waiting time: 2 hours sat waiting for a mistake by the vets. Left with no medication. No result..... a list of mistakes Time lost, extra cost for driving over and will have to do a return trip once someone is available to be reached.

be very careful with this practice nearly cost me £900 for a simple eye infection don't normally wright reviews but think people need to be aware I would never go to this vets again we nearly lost a thousand pounds

Appalling animal hospital. I would NOT recommend to anyone. Receptionists rude, bitchy and unkind. Talking about customers under their breath, smirking at a chap in the waiting room who was upset over his pet. Ashleigh? I think her name was. (Youngish girl on day shift Friday and Saturday) has an appalling attitude. Laughed out loud and smirked saying ‘oh dear’ when I explained that I didn’t have pet insurance. She is definitely in the wrong job. The initial consultation with the first vet was appalling. No ‘hello’, no ‘how can I help you’ not even an introduction on who he was. Didn’t examine my dog. Just turned to his computer and added product after product to my bill and then turned and told me the price. Not what he thought he problem was, not what was going to happen next. Scrub bottoms kept falling down revealing his posterior. Just scruffy & rude. Poor English language skills. Surely they have to be able to communicate??? I could go on and on about how appalling the experience was and how rude the staff were. I was mortified. As a Doctor myself I would be appalled if any of my staff behaved in such manner. Is it difficult just to show a bit of kindness and compassion? On the other hand, Vet Georgia and the vet on the night shift (Friday eve) were lovely. It’s a shame the minority and their poor behaviour overshadowed this. It resulted in me having zero trust in them. If my dog wouldn’t have been so unwell I would have taken him elsewhere. Disgusted and in total disbelief.

They try and find the slightest fault or reason to give your animal something costly which is unnecessary!! They’re mainly focused on increasing financial income, it’s as if the staff are on commission!!

Our Patterdale Terrier, Jeff has been unwell for 4 weeks and has been undergoing tests at Morley and Halton in Leeds, over that time, his condition has worsened to the point where he had lost a dangerous amount of weight and was losing muscle mass fast, he could barely hold himself up for more than a few minutes and could no longer go for a walk, even a short one. Natasha Richardson, our vet at Halton for the last few years has been brilliant. She was empathetic towards us, explained our options clearly, and we arrived at the decision to send Jeff off for an endless nap. The care Jeff, and we received was excellent and he went to sleep surrounded by his family, holding his paws and kissing him goodbye. Thank you Abbey House, and Natasha for your professionalism, your empathy, your care and for treating our best friend with the dignity he deserved. We'll continue to use Abbey House for our other dog for as long as he lives.

Like Simon, my complaint is about Jeni. Totally unprofessional. No empathy or consideration to people's beliefs and ethics. Didn't seem to understand that some people believe in helping creatures, not just putting them down. Seemed very judgemental and biased and not what you would expect an educated person to be like. I'm not sure if this person is a fully qualified vet, but it certainly didn't feel this way. Too many biased argumentative opinions rather than evidence.

Abbey house in Morley, rip off merchants. Please go somewhere else for your pets needs.

Would like to thank all staff for the care and how professional they were during difficult time end of life of my 16 yr old border collie . I wanted to nurse her to the very end because she was a beautiful dog The staff at Barnsley abbey vet interpersonal skins that day were spot on and I’ll never forget that Thankyou Also when picking up the ashes at cudworth staff member lovely . I was expecting the ashes to be in box but it was well presented in a wooden vanished box with Bellas name engraved at the top and a beautiful card inside in a forget me not bag ,which stated the beloved pet name and owner .Again thankyou for your kindness

Good vets and friendly staff, completely let down by poor and unacceptable communication. We booked our Spaniel (Otis) in for castration a few weeks ago. Upon booking, we asked if there was a pre-op appointment or information, but were told by the receptionist everything would be explained on the day of surgery. On the day of surgery when we came in at 8.30am, the first thing we were asked was whether we had fasted Otis in preparation for the surgery. We hadn't, because we had no communication to tell us this needed to be done. The vet then said we would have to pay £35 for an anti-sickness injection because we hadn't. When I suggested the vets should cover this cost due to their lack of communication, they refused. Instead, the vet suggested that they would do the surgery in the early afternoon. I explained Otis had separation anxiety, so this option would not be suitable to prolong Otis's operation and stay at the vets, for his own wellbeing. Even with this information, they refused to cover the cost, so we reluctantly agreed to pay for the injection for Otis's sake. The vet advised that the surgery would begin around 10.30am, dependant on whether any critical cases came through the door (totally understandable). The vet the explained if this does happen, at the worst case, the surgery would be started at around 12.30pm. We then left Otis in their care and went to work. At 4.30pm, we had received no update at all (no news is good news, right?). We called for an update at 4.30pm and were told by the staff that Otis's operation had not even been started yet. I find this completely unacceptable, as we were categorically told that at the worst case, it would be started at 12.30pm. This meant that Otis was left without us for several more hours than needed, suffering from separation anxiety - something I had informed them of upfront. The surgery was finished in the evening and we were requested to pick Otis up at around 7pm. When we had a consultation with the vet, I asked how Otis had been with his separation anxiety. The vet said that he was howling in the vets, so they gave him a sedative in the morning to calm him down. This was not communicated to us before giving him the sedative for our approval, but was still put on the final bill. In essence, they gave medication that was not agreed and charged us for it without prior consent or agreement to the additional cost. The lack of communication was just not acceptable in relation to this. Furthermore, if we knew that surgery wouldn't have been done until the evening, we would have brought Otis in the afternoon, saving him from needing to have this and also, to minimise the un-needed stress he was put under. There is a lack of understanding from this vets, that when your animal is left there for surgery, as an owner you are worried and stressed until you know they are ok, out of surgery and back in your hands. It was so distressing and upsetting to find out that hours after the surgery should have been completed, it wasn't at all. This left us worrying for hours more and put Otis through stress, extended starvation and anxiety for absolutely no reason. It's also disappointing that they are not willing to accept financial responsibility for aspects caused by them, including the need for anti-sickness medication because we were provided absolutely no information prior to the day of surgery, despite us asking for this weeks before. It's very telling of their lack of care to communicate with owners, when you read all the various review sites and they do not respond to a single bad review. This is poor ethics for any business, never mind one that is in an industry of supposed care. In summary: - Friendly staff. - Good vets. - Abysmal communication. - Give your animals drugs without prior consent. - Charge you for their errors. I feel really let down here and it's really sad, because the staff and vets are really nice, but they cause unnecessary suffering due to their inability to communicate effectively.

Will be looking for a new vet surgery once pet plan with them is up, was quoted a price by email for 1 tooth removal under mild sedation when I went with my dog the vet nurse made a list of demands of what treatment would be done that day & I had no choice in what they were I said my pet was there for the removal of 1 very loose tooth only, she was very rude & did not want to give me a price when I said if I was not given an actual price I would be leaving with my dog she threw out £1200 + I was quoted no more than £400 originally by email before booking the appointment, my dog had already been seen by the vet to determine this, my dog did not need to be put fully under, the vet nurse told me this was not happening & my pet would be fully under, I said no it’s far too expensive & not what I was quoted so the price changed again to £850 I left after that with my dog. I had to unfortunately use these again as I pay a pet plan with them, today the vet was very nice so were the receptionists but the pharmacist was extremely unprofessional, after asking her a question regarding the medication I purchased, she announced to the whole waiting area that I was rude, if asking how much medication is in the packet when the receptionist told me different is being rude then I must be. Not a great experience paying full price for treatment’s, being made to wait for hours after appointment times & ridiculous price hiking by unprofessional horrible staff, I definitely would not recommend using these as your regular vets.

Took my dog in for chocolate poisoning. Having previously paid £300 at Wetherby Emergency Vets out of hours, I was shocked to have a final bill of over £1000 for EXACTLY the same thing. They had charged me an extra £260 for an overnight stay my dog did NOT need. After querying this, they did remove this charge. Woke up this morning to them insisting my bill wasn’t settled (it is) because the receptionist didn’t put a note on last night to say it was sorted. In fact, due to their fault with adding up, I ended up paying n extra couple of quid more that wasn’t offered as a refund. Avoid this place at all costs. If you have the time/transport, I would recommend a trip to swift referrals for sensible pricing and a smoother, quicker service.