Steve

Oct 22, 2025

Avoid

Firstly the high number of one star reviews here speaks volumes, I’d leave zero if that were an option My dog ingested plastic packaging, I initially took him to my own vets to have induced vomiting procedure carried out, this was to no avail and as they’re not 24 hr vets, they called Abbey House to discuss the matter I was advised to attend Abbey House, leaving a period of several hours and to attend at 9.30pm Attended and my dog was given a large bowl of food, followed by another induced vomiting procedure, again no packaging, they advised me to return to my vets the following morning for further guidance, which I agreed to. Before leaving I enquired on whether or not I should feed in the meantime, nurse went to check with the vet and informed me, a small amount of food, bland, chicken/rice would be ok, total bill £332.57… for an hour, I’m in the wrong job ! Attended my vets the following morning and agreed to have X-ray/ultrasound procedure costing £515, I returned later in the afternoon to collect my dog and was told the procedure was inconclusive as he had food in his stomach, I told my vet Abbey House had advised a small amount of food was ok, he looked puzzled, He then showed me the vet report from Abbey House which stated NPO, another term for Nil By mouth ! In total contradiction to what I was advised. I was then told the procedure would have to be repeated the following day on an empty stomach, meaning I’d be charged twice, which was completely avoidable. I raised a complaint with Abbey house on 16th September, stating I was seeking reimbursement for the repeat scans due to their contradictory advice. I didn’t receive a response until 2nd October and that was only to say they’d not spoken to both people ‘due to shift patterns’ What ? In 16 days ? You couldn’t make it up. Told I’d receive a response by Friday 10th October … This didn’t happen and I had to chase it up the following Monday, to then receive an unsatisfactory response and claiming their advice to me was correct, despite stating the complete opposite, to which they added they couldn’t comment on the report sent to my vet… Hmmm I wonder why 🤔 I Emailed them to ask if this was their final response, with no satisfaction Needless to say I’ve now escalated this to the VCMS Veterinary body