Abbey House Veterinary Hospital
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Will be looking for a new vet surgery…
Will be looking for a new vet surgery once pet plan with them is up, was quoted a price by email for 1 tooth removal under mild sedation when I went with my dog the vet nurse made a list of demands of what treatment would be done that day & I had no choice in what they were I said my pet was there for the removal of 1 very loose tooth only, she was very rude & did not want to give me a price when I said if I was not given an actual price I would be leaving with my dog she threw out £1200 + I was quoted no more than £400 originally by email before booking the appointment, my dog had already been seen by the vet to determine this, my dog did not need to be put fully under, the vet nurse told me this was not happening & my pet would be fully under, I said no it’s far too expensive & not what I was quoted so the price changed again to £850 I left after that with my dog. I had to unfortunately use these again as I pay a pet plan with them, today the vet was very nice so were the receptionists but the pharmacist was extremely unprofessional, after asking her a question regarding the medication I purchased, she announced to the whole waiting area that I was rude, if asking how much medication is in the packet when the receptionist told me different is being rude then I must be. Not a great experience paying full price for treatment’s, being made to wait for hours after appointment times & ridiculous price hiking by unprofessional horrible staff, I definitely would not recommend using these as your regular vets.