Abbey House Veterinary Hospital
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owners after care
Please understand i can not fault the care they showed to our dog - Stanley Our disappointment stems from the constant mention of money . We visited the vets on the Thursday where they prescribed antibiotics at a cost of £300 , we then had to go back on the Friday as he had deteriorated at another cost of £54 , as this was the same issue i don't understand how this was chargeable . On the same day he got worse so i booked him in at Morley to have more test again they mentioned the cost £2000 , which we didn't have a problem paying as he's family . When we left him overnight i explained at the reception that we had insurance so we paid a large deposit , so he could get the test completed . On the Saturday we received the devastating news that we had to say good bye , which we did as a family . Again the mention of money for the funeral and urn was brought up before the procedure had even started . And then to top it all off , they have the nerve to phone on the Monday saying there was an outstanding balance that needed paying . our complaint is they need to pay as much attention to the owners aftercare as they do the animals . Ward Family