Review summary

Abbey Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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E

Elaine

5 out of 5 stars
Thank you Suzanne and Abbey Travel

Our Lapland trip was absolutely magical, and we owe a huge part of that to Abbey Travel – especially Suzanne, who was simply outstanding from start to finish. From the moment I considered booking our trip to Lapland, Suzanne was incredibly patient, helpful, and always honest with her advice. She kept us updated every step of the way, answered all our questions (no matter how small!), and made sure we had realistic expectations – which actually made the whole experience even better. The trip itself was unforgettable – meeting Santa, husky sledding, reindeer rides, and the stunning snowy scenery. Thank you, Suzanne and Abbey Travel, for helping us create memories that will last a lifetime. Highly recommend!

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A

AnnMarie

5 out of 5 stars
Awesome customer service

Awesome customer service Tx so much Abbey Travel team!!!

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CF

Chok Fong Ong

5 out of 5 stars
Very good

Very good service and communication

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Showing 941 - 950 of 996 reviews
c

Staff very helpful and efficient

Staff very helpful and efficient. Prices better than the competition

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c

Excellent

Very friendly and helpful when booking my package deal

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TB

I was dealing with Kevin he was so…

I was dealing with Kevin he was so helpful I'll be back !!!

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A

5 Star customer service

Excellent information and follow up re: Sports Package from Kevin. Thanks, looking forward to going to Anfield!

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c

Extremely helpful and made our decision…

Extremely helpful and made our decision on which flight to take, so much easier, thank you!

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MW

Helpful and fast assistance

Lisa was a great help to me and assisted with any request I had, would definitely be using again and cant wait for our holiday to Florida next year :) al communication was good and understandable, easy booking process and information on the area given.

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KF

Friendly Service

Kate and her colleagues are extremely thorough, helpful and friendly. The staff are also experienced and widely travelled themselves which makes such a difference to your choice of destination. They are on your side and take the time to explore the most convenient options and the best possible price.

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A

Professional and very helpful

Professional and very helpful

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c

Excellent and very Friendly service

Excellent and very Friendly service, wasn't rushed and did her best to get me what I wanted. I would highly recommend ye.

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ES

Will not honour travel voucher

**Update to reply** I can confirm that no offer to extend the voucher by a week was given by Abbey Travel. I would appreciate transparency And truth with your replies. I would not recommend using this company as a result of my experience with them and poor customer service. Unfortunately, I'm having a bad experience with Abbey Travel honouring or part honouring a €1000 voucher. It expired June 5th 2019 but prior to expiry, mid April, I called into the shop and enquired about extending it or renewing it as I was not in a position to use it at the time. I was informed by one of their staff in the shop that I could use it within 6mths of expiry but that a 10% reduction in value to the voucher would be applied which I accepted and was fine with. I contacted them last week to look at booking a city break for 29th Nov coming and was informed that the voucher had expired and could not be used. I explained my position and previous conversation had with staff in the shop last April and I was directed to their general manager upon which I have had some emails back & forth. Her position on it is; that the voucher is expired and that they are under no obligation to honour it. If I was informed last April when I went in to enquire about extending/renewing the voucher that this was not possible then I would have made use of the voucher before expiry on June 5th and not sat on it until now. I find it hard to accept that a company like this simply will not honour or part honour a prepaid travel voucher of €1000. €1000 does not just disappear and has already been banked by the company I suspect, and I see this as being borderline scamming consumers.

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