Abbey Travel
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Will not honour travel voucher
**Update to reply** I can confirm that no offer to extend the voucher by a week was given by Abbey Travel. I would appreciate transparency And truth with your replies. I would not recommend using this company as a result of my experience with them and poor customer service. Unfortunately, I'm having a bad experience with Abbey Travel honouring or part honouring a €1000 voucher. It expired June 5th 2019 but prior to expiry, mid April, I called into the shop and enquired about extending it or renewing it as I was not in a position to use it at the time. I was informed by one of their staff in the shop that I could use it within 6mths of expiry but that a 10% reduction in value to the voucher would be applied which I accepted and was fine with. I contacted them last week to look at booking a city break for 29th Nov coming and was informed that the voucher had expired and could not be used. I explained my position and previous conversation had with staff in the shop last April and I was directed to their general manager upon which I have had some emails back & forth. Her position on it is; that the voucher is expired and that they are under no obligation to honour it. If I was informed last April when I went in to enquire about extending/renewing the voucher that this was not possible then I would have made use of the voucher before expiry on June 5th and not sat on it until now. I find it hard to accept that a company like this simply will not honour or part honour a prepaid travel voucher of €1000. €1000 does not just disappear and has already been banked by the company I suspect, and I see this as being borderline scamming consumers.