Review summary

Abbey Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

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E
Thank you Suzanne and Abbey Travel

Our Lapland trip was absolutely magical, and we owe a huge part of that to Abbey Travel – especially Suzanne, who was simply outstanding from start to finish. From the moment I considered booking our trip to Lapland, Suzanne was incredibly patient, helpful, and always honest with her advice. She kept us updated every step of the way, answered all our questions (no matter how small!), and made sure we had realistic expectations – which actually made the whole experience even better. The trip itself was unforgettable – meeting Santa, husky sledding, reindeer rides, and the stunning snowy scenery. Thank you, Suzanne and Abbey Travel, for helping us create memories that will last a lifetime. Highly recommend!

A
Awesome customer service

Awesome customer service Tx so much Abbey Travel team!!!

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All reviews

1,000 total • Write a review

Showing 11 - 20 of 996 reviews
c
5 out of 5 stars

Great service quick and Toni was very…

Great service quick and Toni was very helpful as always.

Date of experience: May 8, 2025

RD
5 out of 5 stars

Very helpful

Assistant I dealt with was more than helpful and went over and above to suit my holiday needs as we were a big group travelling. Definitely 5 stars.

Date of experience: May 6, 2025

Lb
5 out of 5 stars

We booked with a lovely chap Marc gave…

We booked with a lovely chap Marc gave us lots of information about our hotel and flights

Date of experience: May 6, 2025

c
5 out of 5 stars

Holiday Booking

Excellent customer service. Gives great options for holiday quotes

Date of experience: May 4, 2025

JL
5 out of 5 stars

Just returned from a trip to Ireland

Just returned from a trip to Ireland. Tried to fill out survey link provided and it dropped three times. I especially wanted to provide accolades for our driver/tour guide Edward Shiels! His historical knowledge, local knowledge, anecdotal info and sense of humour was so enlightening. What a pleasure to have had him as our guide. A amazing driver as well. The tour was amazing, could have done without the Princess cruise although dance and Irish coffee making was welcomed. The accommodations overall were lovely lovely, especially the Ashling hotel, and the Randle’s hotel. The George hotel my least favourite. Wished tours were not put in rooms overlooking the hotels mechanical roofs! Would have loved one more day to have tour Dublin. Will consider another Wingbuddy tour for sure.

Date of experience: May 3, 2025

CO
5 out of 5 stars

Both ladies we dealt with Jennifer and…

Both ladies we dealt with Jennifer and Kate were very helpful and knowledgeable. Would highly Recommend.

Date of experience: May 2, 2025

A
5 out of 5 stars

Cheerful

Cheerful, friendly and incredibly helpful staff

Date of experience: May 2, 2025

c
5 out of 5 stars

Great Customer Service

I had to phone the office as I had a voucher. I dealt with Amy and she was excellent from start to finish.

Date of experience: May 1, 2025

tt
5 out of 5 stars

Orla was absolutely 💯 brilliant

Orla was absolutely 💯 brilliant Got my trip to Australia booked highly recommended thank you

Date of experience: May 1, 2025

c
5 out of 5 stars

Smooth booking process…

Not been on holiday yet but booking process friendly staff member called Charlotte, was easy and love the way we can pay installments online

Date of experience: May 1, 2025

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