These guys were super responsive and…
These guys were super responsive and cleared our freight promptly and processionally. Would hands down recommend to everyone!

AAA Freight Services Ltd is a UK-based customs clearance agent specializing in the import and export of cargo through all major UK ports. With over 14 years of experience in customs brokerage and freight forwarding, the company facilitates the smooth movement of goods across borders, ensuring compliance with UK customs regulations. Their services include 24/7 customs declaration assistance, air, sea, and road freight clearance, and support for both personal and commercial shipments. The company primarily serves private clients, entrepreneurs, and businesses requiring efficient customs clearance for household goods, personal items, and commercial cargo. AAA Freight Services Ltd simplifies the complexities of customs procedures, making it easier for clients to navigate the new rules post-BREXIT. With a focus on providing tailored solutions and timely assistance, the company aims to empower customers to manage their international shipping needs effectively.
AAA Freight Services Ltd receives overwhelmingly positive feedback from customers, highlighting their exceptional service and reliability. Reviewers frequently commend the team's responsiveness and professionalism, noting that they provide clear communication and support throughout the freight process.
Many express gratitude for the assistance during customs clearance, emphasizing the team's ability to navigate complex procedures smoothly. Customers appreciate the genuine attitude of the staff and the overall customer-focused approach. However, there is a notable critical sentiment from one reviewer who expresses dissatisfaction, stating they "never wish" to deal with the company again, although this sentiment is an outlier among the overwhelmingly positive reviews.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 48 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 5.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
| Jun 25 | 5.0 | 3 |
| Jul 25 | — | 0 |
| Aug 25 | 5.0 | 1 |
| Sep 25 | — | 0 |
| Oct 25 | 5.0 | 1 |
| Nov 25 | 5.0 | 4 |
| Dec 25 | — | 0 |
| Jan 26 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 48 most recent reviews.
“Can’t thank the Team at AAA Freight Services Ltd enough, they were with us every step of the journey through the Cust...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Transportation & Logistics.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 48 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: AAA Freight Services Ltd is #1 of 5 on overall rating in this group.
48 reviews of AAA Freight Services Ltd. Filter by what matters to you.
These guys were super responsive and cleared our freight promptly and processionally. Would hands down recommend to everyone!
The team is incredibly prompt and has been consistently reliable every time I've reached out. So far, everything has gone smoothly. Much appreciated!
Can’t thank the Team at AAA Freight Services Ltd enough, they were with us every step of the journey through the Customs import process with help, advice and most important for us reassurance. Professional, helpful and provide a very personal service, Highly Recommended and our go to for all future imports. 10-star Service
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We at Holaks Cargo has been using AAA for our customs clearance in the last 4 years and at no point they disappoint us, even at difficult times. I have recommended them to all our colleagues in import and export business in United kingdom. They are the best among others. Welldone the team.
Great service from AAA. I was transporting a car privately between UK and EU. The Team at AAA were extremely helpful in the complicated process. Also one of few companies willing to support a private and not commercial customer. Would recommend to anyone who needs help with customs and freight! Thanks AAA
I’ve been using AAA Freight Services for customs clearance of shipments from Eastern Europe, and they’ve consistently delivered outstanding service. Their team is highly professional, responsive, and knows the UK customs process inside and out. Every shipment has been handled smoothly, with no delays or unexpected issues. What I really appreciate is how easy they make everything — clear communication, fast paperwork, and always ready to help if anything needs extra attention. If you’re importing goods and need a reliable partner, I can’t recommend AAA Freight Services enough!
Very responsive team. Have used several times and no issues yet. Thanks vey much.
Great communication throughout, they set up a whatsapp group and made things so much easier. Always there to help if you have got any questions and are very patient when you’re confused on what documents need to be filled out.
I have no idea about how to import a car to UK from EU now with the Brexit. I contacted several companies but ar the end AAA Freight Service was the first one to answer all of my questions. They are really professional till the end. I imported the car with zero issues in the border control and then with the NOVA application. If I need their services again for sure I would ping them.
I cannot recommend this company enough. The customer service is excellent. We were kept informed throughout the process of what was happening and with clear instructions of what we needed to do. The costs were all very reasonable. We would have no hesitation in using again,
I have dealt with many freight services in the years and had very bad experiences and never found one that i could actually speak highly of but when I approached AAA freight services, their customer service was at the highest level, I did not have to chase them for anything, they were very professional and approachable, great value for money and if someone else was dealing with my enquiry then they all knew what was happening regardless who was dealing with it and I felt absolutely amazed that I finally found a good freight company. They kept me up to date about my shipment every step of the way, they were very easy to talk to and I can easily say I will be using them going forward. They also ask you about your experience so you know they care about the ethics of their company. Highly recommended and cannot fault them at all. Thank you
I reached out to them to handle our personal effects. It was my first time so I wasn't sure on the process. They explained everything and helped us every step of the way! They are professional and responded super promptly. I will definitely use them again and would highly recommend them to anyone! Best service by far. - Tara A
AAA Freight Services Ltd is a UK-based customs clearance agent specializing in the import and export of cargo through all major UK ports. With over 14 years of experience in customs brokerage and freight forwarding, the company facilitates the smooth movement of goods across borders, ensuring compliance with UK customs regulations. Their services include 24/7 customs declaration assistance, air, sea, and road freight clearance, and support for both personal and commercial shipments. The company primarily serves private clients, entrepreneurs, and businesses requiring efficient customs clearance for household goods, personal items, and commercial cargo. AAA Freight Services Ltd simplifies the complexities of customs procedures, making it easier for clients to navigate the new rules post-BREXIT. With a focus on providing tailored solutions and timely assistance, the company aims to empower customers to manage their international shipping needs effectively.
This profile hasn't been claimed by the business owner.