Yü Energy has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
BLATENT LIES TOLD TO ME They wanted to switch me over to a PAYG meter, which I didn't want. They said they were doing it on a Friday so on Thursday had a one and a half hour conversation with someone that cut off at 5.01pm because the office shut, Next morning I spoke to someone and they guaranteed me my meter would not switch over, and literally did whilst on the phone to him. LIVID
This review is solely to note the exceptional customer service from Yu colleage Ritica. I had a number of major issues on my account, primarily arising from the need to switch over the contract from my recently passed away father to my name. Ritica went above and beyond to resolve the complex problems on the account. Her commercial and management IQ was far above my expectations and a guiding light in what was a difficult situation to manage. I note that this was after several bad experiences with Yu's billing system and other confused customer service agents.
After signing a 3 year contract with Yu, they inexplicably changed my meter to PAYG, even though they had billed me for electricity & there was a DD in place. Yesterday, during lunch & at our busiest period, the electricity was disconnected. We had to close our premises as we could not trade. After a 50 minute wait, I was told I would have to top up, which I did. The following day, the credit ran out as most of it had been used to pay the bill which is on DD. Again no electricity & I’m currently waiting to speak with someone. So far I’ve been waiting 45 minutes
Our Sales Advisor, Demetrius, made the whole renewal process easy.
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I and my family were recently put in a very difficult situation by this company and all they cared about was pay the full lumpsome before they proceed with any help. This caused has to take out a loan to pay off what was owed as a result of inadequate lack of communication and mix up with emails and phone numbers otherwise we would have been unable to continue our business which could have easily led to bankruptcy but they made it clear that was not their concern. Their customer care is appalling and staff can be quite rude and lack empathy for whatever it is. I will advise that they may come up as cheaper than some supplier but thread with caution because they don't care.
Terrible experience. Yu Energy works with brokers who promise low bills to get you to sign up, but once you do, the actual charges are nearly double what was promised. They sent me an incorrect invoice right away, and even after acknowledging the mistake and issuing a correction, they still charged me the original (wrong) amount. I tried calling, but the wait times are ridiculously long – I’m still waiting to speak to someone. Very poor service and misleading practices. Avoid.
The customer service assistant was helpful for what I needed to query about
I've been trying for nearly a week regard an issue I have with my account. On hold for over an hour then get cut off every single time. I've tried using the chat bot that transfers you to a customer service agent only to be put on hold indefinitely. I've raised a ticket via email and when it was acknowledged, I replied to it only for the email to bounce back saying the email address doesn't exist. ring up as a new customer and they answer the phone straight away, funny that !!
This company sucks.... I have tried to call them and online chat to them but no one there
Hassan was really helpful in renewing my business contract . Clear and honest no sales fluff . Thanks once again.
Marcel was able to answer my query quickly and efficiently.
