Zempler Bank is a financial institution specializing in business banking solutions tailored for micro-businesses and self-starters in the UK. The company offers a range of business bank accounts designed to meet the needs of entrepreneurs, including a free account option with no monthly fees. Zempler Bank's services include secure online banking, cash deposits at Post Offices, and a variety of payment options, allowing customers to manage their finances efficiently. With a focus on simplicity and accessibility, Zempler Bank provides accounts that cater to different business requirements, including options with cashback on card spending and a savings pot with interest. The bank is fully regulated and offers customer support through a UK-based team, ensuring that micro-businesses receive the assistance they need as they grow. Customers can apply for an account in just minutes, making Zempler Bank a convenient choice for those starting or managing small enterprises.
Reviewers consistently report positive experiences with Zempler Bank. Customers often highlight service, helpful, great, customer.
A minority mention drawbacks around bank, money, account, business. Overall sentiment is strongly positive with an average rating of 4.5 stars across 60 reviews.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Always friendly staff on the other side of the call Quick to reassure me about my issue and give advice to help When...”
“Most recently, our bank account has been frozen for reasons unknown, payments that are being sent from our customers...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Zempler Bank is #4 of 5 on overall rating in this group.
60 reviews of Zempler Bank. Filter by what matters to you.
Over a year ago
Far too expensive actively looking to ditch you!
Over a year ago
The call was answered in good time. The assistant (George) was clear to understand and provided what I needed
Over a year ago
My problem was solved He knew what he was doing
Quick answers to the questions people ask most.
Zempler Bank has received a range of reviews, with an overall rating reflecting both positive and negative experiences. The bank's customer service has been highlighted positively, with many customers noting helpful representatives.
While some reviews express concerns about service and account restrictions, there are numerous verified reviews that indicate legitimate customer interactions. Overall feedback suggests a mix of experiences, with both commendations and complaints.
Zempler Bank provides a range of financial services including personal banking, business accounts, and customer support for various banking issues, as noted in customer reviews.
Specific pricing details are not provided in reviews, but customers have mentioned monthly payment agreements and concerns about costs, indicating a need for clarity on fees.
Customers have reported positive experiences with Zempler Bank's customer service, highlighting quick response times and helpful staff. Support can typically be reached via phone or their website.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Far too expensive actively looking to ditch you!
The call was answered in good time. The assistant (George) was clear to understand and provided what I needed
My problem was solved He knew what he was doing
Very helpful when I had an issue with my card sorted it out in minutes.
Always friendly staff on the other side of the call Quick to reassure me about my issue and give advice to help When past the automated intro
Their representative , Tim , was very polite and professional and quickly resolved my issue
Ben the customer Service Agent was amazing. Very calm, very knowledgable, He talked me through what I needed to do to acticate my account and card. He was very patient with me, I'm 67 years young and he had time to go over everything with care. And we had a laugh!, cant be bad. But honestly, He was a great help, I now feel confident to use Zempler banking.
I spoke to a company representative called, Ruchin; and, he explained why my £15.00 monthly payment agreement had been, all of a sudden, cancelled; which he then proceeded to set back up, again. I felt well and truly grateful...as, currently, I'm unemployed...; and, so there is no way I can afford to pay more than that. 5 stars. Thanks, enormously for your understanding.
Excellent 5 *
Very helpful and polite
Quick efficient and not long waiting time to get through to a human (also english speaking)
Very good I was dealt with respect and kindness
Friendly and helpful adviser. The problem is not solved, but I’m clear on what to do next.
Lady ho help my very nice
Excellent service to resolve a small issue with activation.
Genuinely terrible bank. They impose restrictions on incoming money to business accounts for no reason. I have been blocked from receiving an inbound payment for days. STEER CLEAR if you are a business owner
Since the takeover with this bank my business has suffered from having Zempler as our bank. Most recently, our bank account has been frozen for reasons unknown, payments that are being sent from our customers are automatically rejected and Zempler will not answer why, it is losing us money and damaging our relationship with customers!
All l know is good service when you call them the way the answer you talking to you is a great that's l saying.
Zempler Bank is a financial institution specializing in business banking solutions tailored for micro-businesses and self-starters in the UK. The company offers a range of business bank accounts designed to meet the needs of entrepreneurs, including a free account option with no monthly fees. Zempler Bank's services include secure online banking, cash deposits at Post Offices, and a variety of payment options, allowing customers to manage their finances efficiently. With a focus on simplicity and accessibility, Zempler Bank provides accounts that cater to different business requirements, including options with cashback on card spending and a savings pot with interest. The bank is fully regulated and offers customer support through a UK-based team, ensuring that micro-businesses receive the assistance they need as they grow. Customers can apply for an account in just minutes, making Zempler Bank a convenient choice for those starting or managing small enterprises.
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