Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

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All reviews

1,000 total • Write a review

Showing 1 - 10 of 996 reviews
mr
5 out of 5 stars

Made an enquiry very helpful

Made an enquiry, and the lady was very helpful explaining my enquiry. She was very polite

Date of experience: July 18, 2025

BC
5 out of 5 stars

the advisor was pleasant and helpful

the advisor was pleasant and helpful

Date of experience: July 18, 2025

JL
3 out of 5 stars

Excessive increase in monthly charge…

Excessive increase in monthly charge for customers on watersure for medical reasons. Sent wrong amount initially, when queried, told it was a mistake and to ignore the bill. New monthly payment is £14 MORE Than before. Profits are obscene

Date of experience: July 18, 2025

rl
5 out of 5 stars

Simple and easy to register

Simple and easy to register

Date of experience: July 18, 2025

R
5 out of 5 stars

Much easier on the phone!

Much easier on the phone with a real person, incredibly helpful.

Date of experience: July 18, 2025

RC
5 out of 5 stars

As always Yorkshire Water dealt with my…

As always Yorkshire Water dealt with my enquiry politely and efficiently

Date of experience: July 18, 2025

P

PW

US

5 out of 5 stars

Yorkshire water help line

The staff was very helpful and courteous and resolved my concerns very quickly. It was nice to talk to a human being

Date of experience: July 18, 2025

P
5 out of 5 stars

I’m very satisfied with the service

I’m very satisfied with the service. An agent was kind and helpful , very quick resolved my problem.

Date of experience: July 18, 2025

JM
5 out of 5 stars

The great customer service I received…

The great customer service I received from Yorkshire water from a very skilled and helpful young lady. This allowed my address move to be completed seamlessly. Thank you.

Date of experience: July 18, 2025

A
5 out of 5 stars

Moving House

We are moving house. Both the property we are moving from and the property we are moving to are within Yorkshire Water's domain. It was very straight-forward to arrange online the appropriate transfer of our Yorkshire Water account. The website was clear and user friendly.

Date of experience: July 18, 2025

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