Review summary

Wessex Internet is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

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M
Adam and Jamie, Wessex install team

Adam and Jamie turned up when they were scheduled, were polite, knowledgeable and got tje job done with no issues. Thanks

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Thank you to Jamie and Brandon

Thank you to Jamie and Brandon, for doing such a good job with the garden stage of our install. They were really friendly and accomodating. You can tell they want to do the best job for the customer.

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Very quick and efficient installation…

Very quick and efficient installation of the wires in the garden. team 4 were polite and helpful. Will be glad when it’s all up and running! Many thanks

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Team 3 great

Team 3, cheerful despite it being the last job on a humid day! All completed and tidy. Thanks Wessex 😀

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All reviews

738 total • Write a review

Showing 571 - 580 of 734 reviews
MC

Terrible service and support

Terrible customer service and non-existent tech support. Could only get a signal in one room and then offered to rent me booster boxes at £5 per booster/month. Don't expect a reply from this shoddy business. After 9 days waiting for tech support to contact me I left whilst still in the cooling off period.. All customer support seem to do is come up with tactics to try and get you past the 14 day cooling off period. Claimed they investigated problem; which meant passing me immediately on to their Technical department, who I never heard from. Even 2 days after installation they were telling me that I couldn't cancel, so beware if you should encounter any problems. As a tip: Maybe offer your total wifi to be a set price for up to 3 boxes rather than per box.

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AF

Excellent customer service from Katie

Excellent customer service from Katie, answered all my questions and was very flexible on installation dates to suit us, thank you very much and looking forward to decent internet at last 👍

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M

Contacts and imformation has been…

Contacts and imformation has been brilliant, right from the initial mention of connecting the village some 2-3 years ago.Did have a slight issue with our internal wi fi signal which has been sorted with a booster thanks especially to Anthony and Alex for there help. Customer service is exceptional with this company.

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V

Issue solved quickly

Had some connections issues (that we had made worse!). Had excellent customer support from the very patient Lucy Fielding who helped us get back online- thank you Lucy!

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MS

Quick and easy handling of my query…

Quick and easy handling of my query today by Katie Gondelle. Courteous, friendly and efficient service.

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SR

Friendly and helpful

Katie supported me today and was so informative, helpful and friendly and made the whole process easy to understand.

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DT

Smashing customer service as usual

Smashing customer service as usual, thank you so very much for sorting out my problem. Five *s

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RV

Helping the Aged

Toby took me through, step by step, with repetitions for the hard of hearing (or technologically uncomprehending) in a process that made technology work for me. Amazing and a huge relief!

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S

An actual person on the end of the…

An actual person on the end of the phone helping deliver great customer service, makes a pleasant change these days. Also Wessex Internet came to village to do presentation of what can be offered and to explain how they carry the installations out which will always help the community better understand. Fingers crossed the installation into my home and the Internet I receive will match the above!

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JF

Excellent service & back-up support provided at all times

Throughout the process of installing full fibre broadband to the village and our home, the team at Wessex Internet were extremely helpful and courteous, be it telephone support, garden works, installation of cables or connection. In particular, Katie and others in Customer Service were always available at the end of phone to answer any queries or concerns I had, advising & processing these in a friendly & patient manner. Full fibre is now up & running in our Listed property and what a difference it's made to our lives. Thank you.

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