It was wonderful experiences workingβ¦
It was wonderful experiences working with Victor Michael. They are so helpful also responds very quickly. I am really pleased having my property from them.
4.8
Excellent
596 reviews
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Review summary
Victor Michael Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
My Honest Review
Having flagged my honest review, This is a rewrite to show what I endured in the hands of Victor Michael. Victor Michael displayed a series of dishonest behaviors you really need to be aware of before getting into business with them. It all started with Piyush, who showed us an apartment. While being fully aware that the last tenant moved out because of the high cost of heating the flat due to the single glazed window, Piyush told us that the apartment actually has very low electric bill due to the solar panel that are on the roof. I believed him as I couldn't really climb up to the roof to confirm. By the time I realized this deceit , it was already too late and that was how we ended up in a constantly cold apartment. Once you turn on the heater, the smart meter shows consumption at up to Β£4 per hour. At 12 hrs per day and 30 days per month, you'll be looking at about Β£1,500 in electric bill monthly during cold months. Piyush did not show any remorse for this misleading information as he claimed that he did tell me about this fictitious solar system but that the property was never advertised on that basis. Very convenient. Then you move onto Kelly, who other reviewers have described as rude. She denies every conversation minutes after you get off the phone with her. She was quite a bully. And was constantly trying to access our apartment while we were out. And when I refused, she would threaten me with some charges that would be put to me if I didn't let them into the apartment. Kelly booked an engineer's visit and we agreed on the date, on the agreed day, Kelly contacted me and said she had to cancel the visit and that it would need to be done the next day, I explained that I can't take 2 consecutive days off, and that was when she tried to intimidate me, she claimed that my contract states that they need to give me 24hrs notice to access the apartment, a had to explain that it doesn't give her the right to issue multiple 24hr notices and expect me to sit at home everyday in order to honor the 24hr notice agreement. She left the stairway of the apartment in a very horrible and dirty state and I had to make several requests before she sent a cleaner to clean the stairway. Her explanation was that it wasn't yet due for a clean. The stair way had not been cleaned for about 3 months at that point. We suffered from giant spider infestation, and despite all my pleading for a fumigation of the compound, Kelly refused and we had to endure living with the spiders as all our efforts to eliminate them were futile because the ones outside would just come back inside after a short while. The giant spiders were crawling out of everywhere, toilet, kitchen , shower, and light fixture. My 8 yr old daughter would constantly run into our room at night as she was having nightmares about the spiders. And when we moved out, Kelly cooked up a series of false claims in order to withhold our deposit. All her claims were found to be false and untrue. Such behavior should neither be endured nor experienced by any tenant. I wish someone had told me about these agents before I got into a contract with them. We had a horrible experience renting from Victor Michael and it turned out to be very expensive as we bought furniture for the apartment that we didn't need as we moved into one of our properties. I hope this review helps someone, I hope landlords can read this and think twice before giving Victor Michael their properties to manage. You know them now. You're informed
Iβm very excited to moving out of myβ¦
Iβm very excited to moving out of my new apartment which I got with the help of team Victor Michael that I can say no1 estate agent team in the east London . And specifically thanks to Dora and Piyush the help me with everything Iβm very happy to see them .
We were first time buyers
We were first time buyers. Piyush handled our case and he was really good. Hands on with everything. We started the process in January and completion was in March. Definitely recommend Victor Michael.
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Website
www.victormichael.com
All reviews
596 total β’ Write a review
Showing 551 - 560 of 592 reviews
A
Amanda
US
Unexpected phonecall
Although I approached VM to sell my property I chose another agent. While that agent was still trying to sell my property VM remembered me when a client asked for a property like mine. I was very impressed and happy to be able to sell my property. Even on the rental side, the staff were on the ball, calling or emailing me to keep me updated. Not only will I use VM in the future but I will tell friends and family about them based on my satisfactory experience. They obviously work well together. May it continue.
Date of experience: May 9, 2016
EN
E N
US
Overall very good experience
I have had very good experience as a landlord with victor Michael and excellent dealings with my letting agent who has always followed my instructions and helped me find the most suitable tenants. We have never had a void in our property and this is thanks to the work VM staff do. Very pleased overall and as a landlord would recommend to anyone
Date of experience: May 8, 2016
JA
In seven years or so in dealing with Victor Michael, I have had no, or only little, reservations.
In seven years or so in dealing with Victor Michael, I have had no, or only little, reservations.
Date of experience: May 8, 2016
MU
Mr Uddin
US
Decent Service
I must say that that I have so far been very impressed with Victor Michael and the level of service it has provided. In particular Lisa would most probably stand out from the crowd. She is very experienced, skillful and has a unique way of presenting herself to clients which makes her a lot different to others. I think she is an asset to this firm and hope she continues to deliver the same level of service to everyone in the future.
Date of experience: May 8, 2016
MI
Great service!!!
Both Anna and Corina have been really helpful to find our home. The process was easy throughout and transparent . Would recomend them and will definitel use them again.
Date of experience: May 7, 2016
MI
Mr Islam
US
Victor Michael - Canning Town
Recently acquired services from VM Canning Town branch. Staff were very friendly and extremely helpful. Definitely knew what they were talking about with no jargon time wasting, money fleecing talk that you get from many other agents (and believe me, I spoke to many). Highly recommend for peace of mind & satisfaction!
Date of experience: May 7, 2016
R
Rob
US
Canning Town estate agent
Lisa from Canning Town, Victor Michael, dealt with the sale of my house from beginning to the end highly professional in formative and knowledgable. Very personable and would highly recommend Lisa to anyone selling their house or renting their property
Date of experience: May 6, 2016
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