It was wonderful experiences working…
It was wonderful experiences working with Victor Michael. They are so helpful also responds very quickly. I am really pleased having my property from them.
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4.8
Excellent
596 reviews
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Review summary
Victor Michael Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
My Honest Review
Having flagged my honest review, This is a rewrite to show what I endured in the hands of Victor Michael. Victor Michael displayed a series of dishonest behaviors you really need to be aware of before getting into business with them. It all started with Piyush, who showed us an apartment. While being fully aware that the last tenant moved out because of the high cost of heating the flat due to the single glazed window, Piyush told us that the apartment actually has very low electric bill due to the solar panel that are on the roof. I believed him as I couldn't really climb up to the roof to confirm. By the time I realized this deceit , it was already too late and that was how we ended up in a constantly cold apartment. Once you turn on the heater, the smart meter shows consumption at up to £4 per hour. At 12 hrs per day and 30 days per month, you'll be looking at about £1,500 in electric bill monthly during cold months. Piyush did not show any remorse for this misleading information as he claimed that he did tell me about this fictitious solar system but that the property was never advertised on that basis. Very convenient. Then you move onto Kelly, who other reviewers have described as rude. She denies every conversation minutes after you get off the phone with her. She was quite a bully. And was constantly trying to access our apartment while we were out. And when I refused, she would threaten me with some charges that would be put to me if I didn't let them into the apartment. Kelly booked an engineer's visit and we agreed on the date, on the agreed day, Kelly contacted me and said she had to cancel the visit and that it would need to be done the next day, I explained that I can't take 2 consecutive days off, and that was when she tried to intimidate me, she claimed that my contract states that they need to give me 24hrs notice to access the apartment, a had to explain that it doesn't give her the right to issue multiple 24hr notices and expect me to sit at home everyday in order to honor the 24hr notice agreement. She left the stairway of the apartment in a very horrible and dirty state and I had to make several requests before she sent a cleaner to clean the stairway. Her explanation was that it wasn't yet due for a clean. The stair way had not been cleaned for about 3 months at that point. We suffered from giant spider infestation, and despite all my pleading for a fumigation of the compound, Kelly refused and we had to endure living with the spiders as all our efforts to eliminate them were futile because the ones outside would just come back inside after a short while. The giant spiders were crawling out of everywhere, toilet, kitchen , shower, and light fixture. My 8 yr old daughter would constantly run into our room at night as she was having nightmares about the spiders. And when we moved out, Kelly cooked up a series of false claims in order to withhold our deposit. All her claims were found to be false and untrue. Such behavior should neither be endured nor experienced by any tenant. I wish someone had told me about these agents before I got into a contract with them. We had a horrible experience renting from Victor Michael and it turned out to be very expensive as we bought furniture for the apartment that we didn't need as we moved into one of our properties. I hope this review helps someone, I hope landlords can read this and think twice before giving Victor Michael their properties to manage. You know them now. You're informed
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I’m very excited to moving out of my…
I’m very excited to moving out of my new apartment which I got with the help of team Victor Michael that I can say no1 estate agent team in the east London . And specifically thanks to Dora and Piyush the help me with everything I’m very happy to see them .
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We were first time buyers
We were first time buyers. Piyush handled our case and he was really good. Hands on with everything. We started the process in January and completion was in March. Definitely recommend Victor Michael.
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Company details
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Website
www.victormichael.com
All reviews
596 total • Write a review
Showing 141 - 150 of 592 reviews
DH
Jamil was professional and polite
Jamil was professional and polite. The process of moving in with Victor Michael was quick and efficient.
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RP
quick process and trustworthy
The process was very quick and easy! Professional and friendly staff
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MG
I can say only say that this company is…
I can say only say that this company is professional as well as the employees. Thank you so much for finding this incredible property, but also for taking care of the tenants. Keep up the great work, and I will certainly recommend this company to friends and family.
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AD
Hello
Hello. we are happy with the apartment, the cleaning was done in advance, it was nice to come in.thank you very much
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CI
Very Honest Review
Victor Micheal was great. My husband and I used them for the first time and didn’t regret any bit of it. One thing i loved the most was how Craig (a staff at the stratford office) facilitated all the reasonable requests we made to the landlord. He was extremely helpful and never got tired of hearing our complaints loool. Once we made a request and it was deemed very reasonable, we got support in getting that requirements met. If you looking for a genuine agency that can be trusted and have your back , at this point I will suggest Victor Micheal . We have just moved into a 2 bed flat and hope to stay on a very long term, so later on in the months/years I will be coming back to give a review on how the journey has been just to help potential renters making the right choice. This is a very honest review, no incentive/payment has been offered. Irene
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O
VictorMichael staff
I would like to write few things about Jamil, he is one of the agents that works for VictorMichael, he was always available for us on his work time and would always pick up his personal phone for any query we had, keep calm with us when we wouldn’t understand some of the procedures. I can be a really hard person and he managed to make me happy. I really think he should get the soonest promotion. Alexandra instead, she works in there as well, I don’t think she knows what she is doing as whenever we spoke to her it was really confusing and unprofessional. Every time she would pick up the phone on us, we would need to ask for a manager and this is not what anyone wants from an agency when they already have the stress to move house.
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