I ordered parts for my car from them
I ordered parts for my car from them, which didn't fit me. I returned them, paid for shipping, but they never gave me the money for the goods. No one answers emails, the worst company!!!!
Vanarack Automotive Accessories Ltd
Reviews 100•
4.5
Vehicles & Transportation4.5
Excellent
100 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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4.5
Excellent
100 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Vanarack Automotive Accessories Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery.
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Based on reviews, created with AISee what reviewers are saying
Tool box, oxbox 3.
From the moment I emailed this company, to the item being delivered was exceptional. I would 110% recommend this company to others they should be very proud of the service they provide. Many thanks Dean.
Misleading stock levels
I was after a replacement roof rack that would be delivered quickly. Found one in stock and that would dispatched same day if ordered before 4pm and in stock according to the website. To which i did order on 7th March. I received a confirmation email informing me this was not in stock and would be dispatched 7 days later on the 13th March. It is now the 18th March and still no roof rack. Tried to call for a new delivery date but no answer. Sent and email to which I got a reply saying out of office today, will reply tomorrow. I fell like i have been totally miss lead by the website saying it was in stock when it clearly was not. If an item is not in stock in your warehouse or you have correct manufacture stock levels don't put in stock on website as its misleading to customers. If i had of known the item was not in stock, would of ordered elsewhere Very disappoint by their service and miss leading website
Fantastic service
Superb communication and service right throughout. Was wanting to get a tentbox but was unsure what bars to get but everyone at vanarack were so helpful in giving me the right information on choosing the bars. Once chose the delivery arrived the next day. Fantastic
Company details
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Contact info
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Website
www.vanarack.com
All reviews
100 total • Write a review
Showing 31 - 40 of 96 reviews
MH
Great service delivered on time
Great service delivered on time
Date of experience: November 15, 2023
NF
Service was very good when I rang for…
Service was very good when I rang for up dates I didn’t have to wait in a queue it was instant couldn’t thought anything
Date of experience: November 4, 2023
PC
Good advice offered by Jamie who was…
Good advice offered by Jamie who was very patient and ensured that I got the correct roof rack and fittings for my van.
Date of experience: November 3, 2023
JC
I still haven’t received my order
I still haven’t received my order
Date of experience: October 20, 2023
JD
excellent service
first time owning a van and doing a roof rack and it was a easy install with the instructions ,
Date of experience: October 17, 2023
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