I ordered parts for my car from them
I ordered parts for my car from them, which didn't fit me. I returned them, paid for shipping, but they never gave me the money for the goods. No one answers emails, the worst company!!!!
Vanarack Automotive Accessories Ltd
Reviews 100β’
4.5
Vehicles & Transportation4.5
Excellent
100 reviews
5-star
4-star
3-star
2-star
1-star
π¬Hasn't replied to negative reviews
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4.5
Excellent
100 reviews
5-star
4-star
3-star
2-star
1-star
π¬Hasn't replied to negative reviews
π
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Vanarack Automotive Accessories Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery.
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Based on reviews, created with AISee what reviewers are saying
Tool box, oxbox 3.
From the moment I emailed this company, to the item being delivered was exceptional. I would 110% recommend this company to others they should be very proud of the service they provide. Many thanks Dean.
Misleading stock levels
I was after a replacement roof rack that would be delivered quickly. Found one in stock and that would dispatched same day if ordered before 4pm and in stock according to the website. To which i did order on 7th March. I received a confirmation email informing me this was not in stock and would be dispatched 7 days later on the 13th March. It is now the 18th March and still no roof rack. Tried to call for a new delivery date but no answer. Sent and email to which I got a reply saying out of office today, will reply tomorrow. I fell like i have been totally miss lead by the website saying it was in stock when it clearly was not. If an item is not in stock in your warehouse or you have correct manufacture stock levels don't put in stock on website as its misleading to customers. If i had of known the item was not in stock, would of ordered elsewhere Very disappoint by their service and miss leading website
Fantastic service
Superb communication and service right throughout. Was wanting to get a tentbox but was unsure what bars to get but everyone at vanarack were so helpful in giving me the right information on choosing the bars. Once chose the delivery arrived the next day. Fantastic
Company details
Information provided by various external sources
No description available yet.
Contact info
π
Website
www.vanarack.com
All reviews
100 total β’ Write a review
Showing 21 - 30 of 96 reviews
PN
next day delivery everything as itβ¦
next day delivery everything as it should be.
Date of experience: January 4, 2024
EM
Good service, prices π
Good service and prices were competitive. Fast delivery and good communication. The wrong fitting kit was shipped for my van ladders. (Factory error) Vanarack had the correct one to me in under 24 hr once I flagged the problem.
Date of experience: December 14, 2023
BW
Great price very fast delivery
Great price very fast delivery
Date of experience: December 14, 2023
GS
Great communication
Great communication as they responded quickly and kept me informed regularly as DX delivery company lost my rhino roof bars. Another set arrived a few days later.
Date of experience: December 8, 2023
AB
Helpful when I needed advice
Helpful when I needed advice. There was a real person to answer the phone β¦ uncommon these days. Great product, well priced and arrived promptly.
Date of experience: December 5, 2023
BJ
Excellent service
Excellent service Very helpful
Date of experience: November 23, 2023
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