Everything bang on!
Everything bang on!
Up North Watches & Jewellery is a specialized retailer based in Harrogate, UK, focusing on the sourcing, trading, and authentication of luxury watches. The company prides itself on curating a selection of timepieces that reflect individuality and heritage, catering primarily to watch enthusiasts and collectors looking for both modern and vintage models. Each watch is hand-selected for its provenance and craftsmanship, ensuring that customers receive products of the highest quality. The company emphasizes its commitment to authenticity, with all timepieces undergoing thorough verification by trusted experts. Services offered include buying, selling, and consigning luxury watches, with a dedicated team providing discreet guidance throughout the entire process. Up North Watches & Jewellery aims to create a seamless experience for customers, reinforcing its position as a trusted source in the luxury horology market.
Up North Watches & Jewellery consistently receives outstanding praise from customers, boasting a perfect 5.0 average rating. Reviewers highlight the exceptional service, noting the staff's extensive knowledge and professionalism throughout the buying process.
Many express appreciation for the quick and accommodating responses, which contribute to a relaxed purchasing experience. Customers feel confident in their transactions, often mentioning the personal touch and genuine care provided by the staff, particularly Curtis. The seamless process for buying and selling watches is frequently commended, with no complaints surfacing in the reviews. Overall, Up North Watches & Jewellery is celebrated for its top-tier service and expertise, making it a highly recommended choice for watch enthusiasts.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 84 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 3 |
| Sep 24 | 5.0 | 8 |
| Oct 24 | 5.0 | 3 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 3 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 1 |
| May 25 | 5.0 | 2 |
| Jun 25 | 5.0 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 84 most recent reviews.
“Great customer service and knowledge of the industry and items I was interested in”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Jewelry.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 84 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Up North Watches & Jewellery is #1 of 5 on overall rating in this group.
84 reviews of Up North Watches & Jewellery. Filter by what matters to you.
Over a year ago
Quick to respond and accommodating to my time too. Ran through the purchase with me in detail and felt very relaxed with the purchase.
Over a year ago
Would highly recommend this company, very knowledgeable and professional and provided an excellent service from start to finish.
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Quick to respond and accommodating to my time too. Ran through the purchase with me in detail and felt very relaxed with the purchase.
Great customer service and knowledge of the industry and items I was interested in. Felt very confident throughout the buying process and extremely happy with my purchase. Will definitely be going back here and getting more stuff in the future!
Would highly recommend this company, very knowledgeable and professional and provided an excellent service from start to finish.
Fantastic personal touch you wouldn’t get anywhere else friendly & efficient, after showing interest in a particular watch, Curtis was more than happy to sort an appointment to suit my needs. I’ll be 100% returning in the near future.
What a service they provide it's unreal. Been dealing with them for last 3 years and won't be changing them at all. 5 starrrr
Amazing experience, bought my first watch from up north and they made the journey so easy and fast! Sent a photo via WhatsApp and they advised would take a week and that’s how long it took. Shout out to Curtis for sourcing my first watch! I’m in love! Will definitely be seeing you guys again soon!
This company is first rate, professional and knowledgable. Curtis is not a pressure salesman he is understanding to the needs of the customer.
Amazing service from UpNorthWatches. A genuine, fair offer on my watch without haggle after seeing it, seamless quick transaction for appraisal and payment. With what they had in stock it was tough to resist coming away with another piece. Pleasure doing business with Curtis as always.
Great service , very professional, great selection of watches , would definitely recommend buying your watches from here 👍
Amazing service. Bought myself a sky dweller. A wonderful simple experience.
Curtis provided a consummate professional service. He is informative, patient and customer centric. He executed at speed, provided reassurance and took pride in delivering a genuine client relationship. Despite the time constraints and short notice I gave him to work within, especially during the busy Christmas period, he managed to not just meet, but exceed our expectations. All whilst proactively remaining communicative and flexible to make sure my request was met. A brilliant service and an even more brilliant professional behind it. Highly recommended! In fact, I’ve already referred him Thank you
Amazing service. I messaged Curtis about a watch I wanted for my wife for her birthday he managed to get me the exact watch I wanted. He always answered my messages and kept in contact on delivery times and made the whole process easy on collection it was a very private and personal experience. I can’t recommend him enough. Only watch dealer I will be using.
Curtis is knowledgeable on his watches, and service is top tier.
Great service will use Up North Watches again
What a fantastic Company to deal with, offered a very good price and then paid into my account when I was there. No trying to barter me down or anything Highly recommend them and will definitely use them again Thanks
From the very start the in store experience was extremely pleasant and inviting. Curtis handled the sale of my item with complete professionalism and made the process very easy from start to finish. I would highly recommend Up North Watches and Jewellery for all those seeking both excellent customer service and a Jeweller they can trust.
The best luxury watch and jewellery seller. Amazing service and can cater for your needs. 👌
Excellent service 10/10
Up North Watches & Jewellery is a specialized retailer based in Harrogate, UK, focusing on the sourcing, trading, and authentication of luxury watches. The company prides itself on curating a selection of timepieces that reflect individuality and heritage, catering primarily to watch enthusiasts and collectors looking for both modern and vintage models. Each watch is hand-selected for its provenance and craftsmanship, ensuring that customers receive products of the highest quality. The company emphasizes its commitment to authenticity, with all timepieces undergoing thorough verification by trusted experts. Services offered include buying, selling, and consigning luxury watches, with a dedicated team providing discreet guidance throughout the entire process. Up North Watches & Jewellery aims to create a seamless experience for customers, reinforcing its position as a trusted source in the luxury horology market.
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