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HomeTruline Reviews

Truline Reviews

1.8888888888888888 out of 5 stars
1.8888888888888888 out of 5 stars
1.9
|Poor|54 reviews

Last reviewed 10 months ago

TrustScore

1.9
1.8888888888888888 out of 5 stars
Poor
5 out of 5 stars
11
4 out of 5 stars
1
3 out of 5 stars
0
2 out of 5 stars
1
1 out of 5 stars
41
54 reviews in total

Review summary

Truline receives overwhelmingly negative feedback from customers, with a significant majority expressing frustration over delivery issues. Many reviewers report that their packages do not arrive on time, with some waiting weeks for items that were promised for prompt delivery. Complaints about the lack of tracking information and difficulty in contacting customer service are prevalent, leading to a sense of helplessness among consumers. However, there are a few positive remarks highlighting the efficiency of certain drivers and the speed of delivery in isolated cases. Despite these rare commendations, the overall sentiment reflects a deep dissatisfaction with the company's reliability and communication. Most customers advise against using Truline for deliveries.

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Based on reviews, created with AI

See what reviewers are saying

Katie L
Katie LFeatured

10 months ago

1 out of 5 stars

Worse than 1 star

Worse than 1 star! Product still hasn't arrived and I ordered from this particular company because it was supposed to arrive before I needed it. I have since received communication from the seller wh... See more

Terry
TerryFeatured

10 months ago

5 out of 5 stars

Really impressed

Really impressed. Delivery arrived very quickly and the courier was helpful, cheerful and friendly. Honestly made such a difference to my day!

Matt d
Matt dFeatured

11 months ago

1 out of 5 stars

Tried to call over a health and safety…

Tried to call over a health and safety matter of one of their drivers to not be able to get through to anyone and when I eventually found the number they weren’t interested and hung up just shows what... See more

Bev Spooner
Bev SpoonerFeatured

Over a year ago

1 out of 5 stars

tracking ID is 203-1547140-9593947-

tracking ID is 203-1547140-9593947- Package from Amazon didn't arrive. I'm ordering from elsewhere as looking at reviews they never delive Added to review You have asked for more information. All... See more

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Katie L
Katie L
1 reviews•New Reviewer
Featured
11 months ago
1 out of 5 stars

Worse than 1 star

Worse than 1 star! Product still hasn't arrived and I ordered from this particular company because it was supposed to arrive before I needed it. I have since received communication from the seller who sent screenshot of when they 'tried to deliver'... unfortunately for them, I have a CCTV camera that shows no attempts made so they have lied to the company.

Helpful?
Terry
Terry
1 reviews•New Reviewer
Featured
11 months ago
5 out of 5 stars

Really impressed

Really impressed. Delivery arrived very quickly and the courier was helpful, cheerful and friendly. Honestly made such a difference to my day!

Helpful?
Matt d
Matt d
1 reviews•New Reviewer
Featured
11 months ago
1 out of 5 stars

Tried to call over a health and safety…

Tried to call over a health and safety matter of one of their drivers to not be able to get through to anyone and when I eventually found the number they weren’t interested and hung up just shows what is sorted drive in picture attached what kind of company they are

Helpful?
Bev Spooner
Bev Spooner
1 reviews•New Reviewer
Featured
12 months ago
1 out of 5 stars

tracking ID is 203-1547140-9593947-

tracking ID is 203-1547140-9593947- Package from Amazon didn't arrive. I'm ordering from elsewhere as looking at reviews they never delive Added to review You have asked for more information. All information is on review. Bought from Amazon. Expected dated of arrival 30/04/2025. ID number is on original review. Amazon seller is Sounds Warehouse. I have had no direct contact from you You use same replies to everyone I have cancelled order.

Helpful?
Graham
Graham
1 reviews•New Reviewer
about 1 year ago
1 out of 5 stars

Have not received my package

Have not received my package, have contacted the seller on Amazon and email Truline and still nothing!! Order was placed 6th April now its 14th April!!

Helpful?
Derek Redmond
Derek Redmond
1 reviews•New Reviewer
about 1 year ago
1 out of 5 stars

no tracking

Ordered an item on Amazon on 21/03/25 and I was informed of a delivery date of 28/03/25. It's now April's fool day and still no delivery and no way of tracking it properly. I'm getting nowhere with trying to contact Trueline couriers. This is a terrible service.

Helpful?
Billy Bagnall
Billy Bagnall
1 reviews•New Reviewer
about 1 year ago
1 out of 5 stars

203-1169894-2433966

203-1169894-2433966 How are you supposed to track an order being delivered by trueline? Ordered an item to be delivered before Valentine’s Day Still not arrived, and no way of tracking it ( she was not impressed) The item was supplied by office-point and trueline the couriers, as Ive mentioned I cannot find anyway of finding a tracking number for trueline. Update. Ive not had a response from my last update which was to inform Truline that the item was being supplied by one of their customers Office Point. And the information states that truline are the couriers. UPDATE 2 I have provided as much information that I have. I ordered the item through Amazon, the supplier is Office Point a customer of Trueline who are the courier service who are supposed to deliver the item. According to Amazon, the item is in transit and truline is named as the courier. UPDATE 3 Trueline are in possession of my item, and are apparently en route to deliver it to me. I just want to know when!? The item is a 2kilo tin of Cadbury hot chocolate.

Helpful?

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Oly Tyler
Oly Tyler
1 reviews•New Reviewer
about 1 year ago
1 out of 5 stars

None arrival of item - 203-9321255-9881914-InvalidId

203-9321255-9881914-InvalidId - item has not arrived and I have no way of tracking it, not a great experience so far!

Helpful?
Linda
Linda
1 reviews•New Reviewer
over 1 year ago
1 out of 5 stars

We have ordered printer paper off…

We have ordered printer paper off amazon said it would be here Monday still no sign Wednesday and no contact number for truline disgraceful service

Helpful?
Hannah Williams
Hannah Williams
1 reviews•New Reviewer
over 1 year ago
1 out of 5 stars

Order still not arrived again!!!

Ordered Harrogate water via Amazon which was meant to arrive 20th December 2024 in time for Christmas. They have still not arrived (26/12/24) and no indication of when they will. This has happened on 2 other occasions with Truline and they always arrive late. Very disappointed.

Helpful?
Vicky H
Vicky H
1 reviews•New Reviewer
over 1 year ago
1 out of 5 stars

Also waiting for Harrogate water to be…

Also waiting for Harrogate water to be delivered to elderly relative, should have arrived yesterday. The tracking ID ends in InvalidID, doesn’t fill me with hope. Dreadful service.

Helpful?
kasiaofthestars
kasiaofthestars
1 reviews•New Reviewer
over 1 year ago
1 out of 5 stars

Where is my delivery. Mo

Where is my delivery-your tracking ID is 205-0912986-6273954-InvalidId. This is the second time the seller is using this delivery company, this one is late and the last one I waited for 2 weeks and it never came and the seller refunded me. I do t know why the seller is using this company?? You can’t even track it. I just want my case of Harrogate water.

Helpful?
Charlie Cuff
Charlie Cuff
1 reviews•New Reviewer
over 1 year ago
1 out of 5 stars

Poor

Poor. Never ontime. Never able to trace my parcels. Avoid

Helpful?
Customer
Customer
1 reviews•New Reviewer
over 1 year ago
1 out of 5 stars

Driver not knocked or pressed doorbell

Driver not knocked or pressed doorbell, been in 2 days now waiting

Helpful?
Catherine
Catherine
1 reviews•New Reviewer
over 1 year ago
1 out of 5 stars

Ignorant and downright dangerous

They weren't delivering to me, but the delivery driver parked on double yellow lines facing the wrong way, on the junction with another road. whilst i appreciate it can be hard for delivery drivers to park up to carry out their work, in this instance there were parking spaces along the front of the shops and a FREE car park to the rear. whilst i stood taking photos of the incredibly dangerous situation, the driver appeared from the local Tesco Express with his lunch in hand. wasn't delivering at all! He then sat in his van, wrong way round on double yellows, on the junction with another road for another 15 mins oblivious to the trouble he was causing. Then drove off smoking. didn't think employees were allowed to smoke in company vehicles?

Helpful?
Greg
Greg
1 reviews•New Reviewer
over 1 year ago
5 out of 5 stars

Good delivery

Good delivery. Paper delivery without a hitch. Good driver

Helpful?
Cheng Sing
Cheng Sing
1 reviews•New Reviewer
over 1 year ago
1 out of 5 stars

Very difficult to contact and the…

Very difficult to contact and the parcel has not arrived after three days. I just wish suppliers DO NOT USE THIS COMPANY

Helpful?
Ron Chaloner
Ron Chaloner
1 reviews•New Reviewer
over 1 year ago
1 out of 5 stars

Looking at a previous review on here i…

Looking at a previous review on here i can only echo the exact sentiment!! Was expecting my next day order from UK Office direct next day delivery! Now been 2 days and according to Trueline tracking it should of been delivered yesterday?! Had problems with this company previously with another company i put and order in with?!! Worst delivery company out there and i let any suppliers i deal with know about it? I try to find out now what delivery company a business uses and if i find out it's Truline i don't bother ordering from them?!! As i say they are the Worst delivery company i have ever dealt with!!!!! Stay well clear of this company if your a business!!! I don't even want to give them 1 star but Trustpilot don't allow you to give 0 Stars?!!!!

Helpful?
lawrence robinson
lawrence robinson
1 reviews•New Reviewer
over 1 year ago
1 out of 5 stars

Lost item no delivery

Hi. My order of harrigate spring water via amazon order number 205-3091641-1407536 has not arrived. Received an email to say it had been despatched 14th of October...Still no delivery has been received...please can you confirm when it will arrive Thanku

Helpful?
CMorley
CMorley
1 reviews•New Reviewer
over 1 year ago
1 out of 5 stars

Amazon delivery just stating "delayed" - where is it?

I ordered some items from Amazon on 8 October, These are for delivery by Truline. I haven't received the order, there is no tracking available via Amazon, and it seems to be difficult to contact Truline. Where is my delivery, please?

Helpful?
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About Truline

Truline is a transport and delivery logistics provider that operates as part of the evo Group, specializing in B2B parcel carrier services. With a workforce of over 650 employees, the company manages a fleet of more than 430 vehicles, delivering over one million parcels each month across the UK and Ireland. Truline's services focus on managed supply chain solutions, ensuring efficient and reliable delivery for businesses in need of a comprehensive logistics partner. Targeting companies that require dependable logistics support, Truline stands out by offering a cost-effective alternative to traditional third-party providers. The company's end-to-end logistics solutions cater to a diverse range of businesses, ensuring timely deliveries while maintaining high performance standards. By integrating their delivery services with the broader evo Group, which includes various industry-leading brands, Truline provides customers with a streamlined approach to their supply chain needs.

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