Just lovely
Just made first purchases and am absolutely delighted with both the wool coat and shoes. Great quality and beautifully presented in gift wrapping.

Trotters Childrenswear & Accessories is a British, family-owned retailer specializing in high-quality clothing and footwear for children aged 2 to 11 years. Established over 30 years ago, the company offers a diverse range of products, including dresses, knitwear, coats, shoes, and accessories. Trotters is known for its commitment to timeless design and durability, catering to the needs of parents seeking stylish and functional apparel for their children. The company provides fast worldwide delivery, making it accessible to a broad customer base. Trotters also features exclusive collaborations, such as the Disney x Trotters collection, which further enhances its appeal to families looking for unique children's fashion. With a focus on quality and a variety of options for both boys and girls, Trotters aims to meet the expectations of discerning parents seeking to dress their children in fashionable and comfortable clothing.
Trotters Childrenswear & Accessories receives mixed feedback from customers, highlighting both commendable service and significant issues. Many reviewers praise the excellent customer service, noting quick resolutions to problems and helpful staff, particularly in-store experiences like haircuts that leave children feeling at ease.
Positive comments also emphasize the quality and design of the clothing, with some customers expressing delight in their purchases. However, a substantial number of complaints focus on poor experiences related to haircuts, with reports of unprofessional staff attitudes and unsatisfactory results. Additionally, issues with order fulfillment, including missing items and misleading product descriptions, contribute to customer dissatisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.1 | 50 | 100% | +2.0 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 5.0 | 1 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 3.0 | 2 |
| Jul 25 | 5.0 | 2 |
| Aug 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 50 most recent reviews.
“Great haircuts from Louisa-made the children feel at ease and very helpful advice about shoes from Rebecca”
“Well the haircut was great, but my problem was with how 1 of the hairdressers was speaking with her customer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.1 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 3.4 out of 5 (fair) | 2.5 out of 5 (poor) | — | 50 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: Trotters Childrenswear & Accessories is #3 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 2.5).
50 reviews of Trotters Childrenswear & Accessories. Filter by what matters to you.
Just made first purchases and am absolutely delighted with both the wool coat and shoes. Great quality and beautifully presented in gift wrapping.
I took my daughter for a haircut at Trotters Westfield. Charlotte - the hairdresser - was incredible with my daughter - reassuring, fun and engaging. Great haircut and experience overall. She kept also checking with me that I was happy with how the haircut was coming along. I particularly liked how she set my daughter up for a photo by the fish tank at the end, offering to have her try one of the hair bows. She gifted her treats and even left her some for her brother who wasn't there that day. I’d say the best hairdresser experience that we have had.
The member of staff went over and above to locate the coat I was looking for
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Polarized pattern: few middle ratings. 54% of recent reviews are 4–5★ and 46% are 1–2★.
Love their jumpers, good quality products from wool, gorgeous designs. I usually buy them as gifts, highly recommended.
Wonderful service from Julius/Saffi a Customer service advisor! He was very friendly and attentive. He went out of his way to assure that I am well informed and offered service accordingly. Customer foccused and professional. Keep up with your good work Julius. Always recommend Trotters,it never disappoints 10/10 service!
Ordered an item for my child. The size wasn't right. Returned the item and got a refund really quickly. Reordered in another size and it arrived really quick. Good quality. Good design. Great customer service (I contacted them as a discount code wasn't working and they manually applied a refund). Great experience. Will shop again!
Oh my word, excellent customer service. I contacted Trotters customer service with an issue that I had & they dealt with it so professionally & swiftly. I honestly don't think I've ever come across a company where everything was resolved to my satisfaction within 24 hours. I found Trotters quite by accident & had never heard of them. Rest assured I will definitely be a returning Customer. A very happy one. Thank you so much Trotters customer service team, especially Lucy.
Eden was absolutely amazing so professional and kind to my daughter definitely making it her regular hair salon. Very talented hairdresser and to Sabnam who was so helpful and attentive who gifted my daughter with a beautiful certificate with a lock of her curly hair so pleased I went there Kensington branch ten stars!⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
My number one stop for children clothes, the BEST customer service and I believe you can tell alot about a company by their customer service. I had a very small issue which was not even an issue but dealt with so professionally. I will continue to shop with Trotters for many years to come and always recommend. 5 stars!
Have bought several items for my grand daughter from here online, especially the hair bows which are good quality and made to last. Ordered her shoes too and mum was thrilled as was my little grand daughter. Lovely range of colours great for special occasions and well made even offering a measuring service, for shoes. During the pandemic we ordered a shoe gauge which came promptly and was useful for ordering online. Lovely packaging great service and quality products. Shall return.
My order arrived well packaged, their customer service is prompt and friendly.
Trotters Childrenswear & Accessories is a British, family-owned retailer specializing in high-quality clothing and footwear for children aged 2 to 11 years. Established over 30 years ago, the company offers a diverse range of products, including dresses, knitwear, coats, shoes, and accessories. Trotters is known for its commitment to timeless design and durability, catering to the needs of parents seeking stylish and functional apparel for their children. The company provides fast worldwide delivery, making it accessible to a broad customer base. Trotters also features exclusive collaborations, such as the Disney x Trotters collection, which further enhances its appeal to families looking for unique children's fashion. With a focus on quality and a variety of options for both boys and girls, Trotters aims to meet the expectations of discerning parents seeking to dress their children in fashionable and comfortable clothing.
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