The Insurance Emporium receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service.
Easy to put in a claim and good communication
I have 3 policies on 3 pets, fairly reasonable costs as all of different age. have run the policies for a number of year...Read more
The people we dealt with were empathetic, friendly, helpful and informative. The amount of the claim that was recovere...Read more
Good choice of non expensive policies. Excellent customer service, prompt settling of substantial bill. Genuine concern over wellbeing of our dog following procedure. Would highly recommend Insurance Emporium for pet insurance.
Good insurance company to work with very help full when claiming , always kept informed on on going claim would definitely recommend
My claim was processed very slowly. I was asked for additional information before the claim could be processed. Taking into account the excess I eventually received a settlement of around £8.50 from a bill that was close to £200. That does not even cover a single monthly premium for my 2 cats. I’m left with the impression that the insurance business is a licence to print money.
Very good and efficient service. Staff are helpful and insurance claims are dealt with quickly.
Very friendly helpful service. Staff answered all my questions and were able to give me the insurance needed
Easy form to fill in and the vets did there bit no hassle
Understanding. Confusing forms that delayed process.
Quick, efficient and no surprises. Just what you want in your insurance company, thanks
Very helpful and personable staff by phone and email. Claim dealt with quickly with updates along the way.
Paid out promptly. That's all you can ask for.
Very helpful when arranging a claim following the death of our pet,. Good communication through email. I would recommend.
Simple process and form - vets did easily - no quibble and soon sorted. Feel reassured
Friendly and efficient process of our claim for a vet bill
This was the first time we had made a claim so was unsure of the process, from the initial contact everything ran smoothly, help was at hand and the lady I spoke to was friendly and efficient…At worrying times it was comforting to get good service. Highly recommend!
Prompt and efficient handling of claim.
I was treated like I was making a fraudulent claim from the beginning and they questioned everything despite this being the first claim I had made for my 18 year old pet. I then received a fraction of the costs back after all their deductions and it took a month of stress to finally receive any kind of payment.
Great service
Quick pay out Claim sorted with no issues ☺️
Great service all round
Quick response and pay out of our claim
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