Read the reviews folks
Read the reviews folks. Everything you read is a realistic view of what we experienced. We ignored … at our peril, don’t make the same mistake. Shocking behaviour
2.3
Poor
16 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
Taylor Robinson Estate Agents has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication.
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Based on reviews, created with AISee what reviewers are saying
Absolutely awful
Absolutely awful. Friendly at first - as stated in other reviews - but when something goes slightly wrong they don’t want to know. They do not update you about a purchase or any changes. They are unkind, impolite and unhelpful. I have had to demand an apology twice. They must only care about money and do not care about being kind, polite or helpful to customers during buying a house - which is known to be a stressful process. Very disappointed that basic manners were not used by Taylor Robinson staff. I have been asked if I will change my review with still no apology
Do not use them
During inspections they reported "tenants are looking after house very well" but their pets ruined the furniture and pissed on the new carpet. It cost me thousands in repair costs. STAY AWAY FROM THOSE CROOKED AGENTS!!!!!!
The volume of 1 star reviews on…
The volume of 1 star reviews on Trustpilot really do describe our experience. We purchased our house through Taylor Robinson, and unfortunately, the service we received after our offer was accepted was terrible. To begin with, we were never told our point of contact had changed – we only found out after some of my emails were ignored and I ending up calling. We were then looked after by Kelly, who just didn’t seem to care one bit; it was very different from the agent we used to sell our property and the effort they put into looking after our buyer. The worst part of the experience was driving 1.5 hours to come and view the property after it was vacated – they sent an agent to show us around, and we couldn’t get into the property; it turned out they had an old set of keys. I understand mistakes happen, but you would expect an estate agent to have the correct set of keys for a vacant property they’d sold or at least to make an effort to rectify the situation instead of telling us “The sellers are out of the country” just for them to miraculously return and drop off the correct keys a couple of days later. To make matters worse, there was no sort of apology following this – just them trying to justify it by explaining that the locks have been changed – no acceptance that they should have known they held the correct keys before booking a viewing and us driving down. Even on the completion day, we had issues – they phoned once to tell us it was complete. Unfortunately, I missed this call – but you would expect them to understand that we might be busy moving out of our property or driving, so maybe it’s a good idea to phone again on my mobile? Nope, they just sent an email and moved on. Even when arriving at our new property, I was reminded by how little care they had – the set of keys they gave us included the 2 old keys that failed to open the door previously. Had I not known how poor their service was, I would have thought they were having a laugh… You might also expect to receive keys for the garage or at least some sort of explanation that they don’t have them, nope, nothing. We were also given just 1 copy of the keys which is appalling for a house they had sold and contracts had been exchanged over a week prior. They did indeed call us over a week later to say they’d been given more copies but by that point, we’d already changed the locks… do you not believe it was your responsibility to make sure you held all sets of keys before completion, or that it would have been courteous to at least try and get us keys for the garage? No doubt there will be justifications for the above, but everything written is what happened to us which Taylor Robinson had no problem with at the time.
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Website
www.taylor-robinson.co.uk
All reviews
16 total • Write a review
Showing 11 - 12 of 12 reviews
AM
Professionalism at its highest
Dealt with several estate agencies in the pst but none of them were like Taylor Robinson, professionalism at its highest, the agent that followed me and my co-tenants was always by our side and answering to any of our questions and concerns immediately giving us a clear explanation of every aspects and helping us out on every single detail despite sone difficult circumstances that us and the agency had to deal with. Special mention to Ben Cannon, the best in his hob.
Date of experience: February 15, 2021
MF
Estate Agent going above and beyond!
Thanks to Taylor Robinson for their support during a tortuous 5.5 month sale process, thanks to the solicitors of the purchaser! As the process went on, the team at Taylor Robinson were constantly supportive, at times spending up to 20 minutes on hold to speak to the purchaser's solicitors in order to seek progress or even an update on the transaction. They also kept us up to date with changes in the situation, going above and beyond for us in this challenging situation that was not of their making. We could not have asked for more and we will use them again when w next have a property transaction.
Date of experience: January 11, 2021
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