Sydbank is a financial institution based in Denmark, offering a wide range of banking services tailored for both individual and corporate clients. The company provides essential financial products, including personal and business accounts, loans, mortgages, and investment solutions. With a focus on delivering comprehensive financial services, Sydbank aims to meet the diverse needs of its customers in managing their finances effectively. Targeting a broad market, Sydbank serves individuals, small businesses, and larger corporations, ensuring that each segment has access to tailored financial advice and products. The company's commitment to customer service and financial expertise positions it as a trusted partner in the finance and insurance sector. For more information, customers can visit Sydbank's official website at www.sydbank.dk.
Sydbank receives overwhelmingly negative feedback from its customers, with many expressing dissatisfaction regarding service quality and communication. Reviewers frequently mention a lack of responsiveness, with instances of missed appointments and unfulfilled promises, leading to frustration.
Customers report feeling neglected, particularly in sensitive situations, such as dealing with the passing of a loved one, where timely support was expected but not provided. While a small percentage of reviews highlight positive experiences, such as effective bank advisors and satisfactory service, these are overshadowed by complaints about poor customer care and high fees. Many consumers also criticize the bank's handling of account management and product offerings, suggesting a disconnect between expectations and reality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 60 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 2.8 | 5 |
| Mar 25 | 2.0 | 7 |
| Apr 25 | 1.7 | 6 |
| May 25 | 1.8 | 15 |
| Jun 25 | 1.0 | 10 |
| Jul 25 | 2.3 | 7 |
| Aug 25 | 2.1 | 7 |
| Sep 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“We moved to Sydbank in connection to buying our first property and the main reason was a great connection with our ad...”
“Havde en aftale med Sydbank omkring en snak om at skifte bank”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.8 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 2.2 out of 5 (poor) | −28% | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: Sydbank is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 2.3).
60 reviews of Sydbank. Filter by what matters to you.
Jeg skiftede fra Danske Bank til Sydbank i Vejle for godt 8 måneder siden. Det har været en rigtig godt oplevelse. Jeg blev introduceret for min ny bankrådgiver Peter Alrø. Peter var rigtig god til at forventningsafstemme hvad jeg kunne forvente af banken. Ærlig og transparent. Jeg har modtaget den rådgivning jeg er blevet stille i udsigt og mere til. Dejligt med en bank hvor døren er åben og man som privat kunde kan møde op.
Fuldt ud tilfreds jeg skiftede i tidernes morgen over til Sydbank for have samme bank som min daværende kæreste (nu mand) da vi skulle til at købe vores hus jeg kom fra Handelsbanken der på ingen måde ville hjælpe mig bare lille lån på 5000 kunne ikke lade sig gøre, så for mig var det ikke svært at skifte over til Sydbank. Jeg blev tilknyttet den bankrådgiver som havde fulgt min mand og hans far i mange år og fik en behaglig behandling. vi blev bedt om at sikre os så vi i tilfælde af noget ikke ville ende med for meget til halsen. vi fik en masse god vejledning og følte os godt fulgt med hele vejen, efterfølgende er den bankrådgiver gået på pension men vi har fået en ny som også er rigtig god, vi kom til møde om mulighed for man kunne lægge lån om og hvad fordele og ulemper der var det, på intet tidspunkt blev noget presset ned over os, men vi fik bare en god gennemgang af de nyeste muligheder. Og i samme omgang fik vi også tilrettet budget osv.
Min gamle mor på 90 år, var kunde i 15-20 år, og ønskede et bankskifte til Arbejdernes Landsbank, Fisketorvet, Odense. Grunden til skiftet var, at det var for besværligt at gå over lyskrydset v. Sdr. Boulevard, hvor Sydbanks Fynske hovedafdeling ligger. Blev godkendt, og saldoen blev overflyttet til hendes nye bank. Hun er uddannet frisør, og fik Svendebrev i 1954, hvor hun blev færdigudlært. Lånte penge af sin mor til at købe 2 saloner i Odense, på Store Glasvej og i Absalonsgade, som hun drev i 1950'erne og 1960'erne. Jeg som ældste søn, har så hjulpet hende med nogle kontoropgaver. Sydbank er også sponsor for Landspokalturneringen i fodbold, og min mor har spillet håndbold i Korup, hvor hun blev født, konfirmeret og gift.
Quick answers to the questions people ask most.
Yes, Sydbank is a legitimate financial institution with a long-standing history. It has numerous customer reviews, both positive and negative, reflecting real customer experiences.
No, Sydbank is not a scam. While there are verified reviews expressing concerns about customer service and communication, these patterns are common in many banks and do not indicate fraudulent activity.
Sydbank offers a range of financial services including personal banking, business banking, loans, and investment services. Customers have reported varying experiences with their banking products.
Sydbank accepts various payment methods, including traditional banking transfers, debit cards, and online payment solutions. Some customers have experienced issues with payment processing times.
Sydbank addresses customer complaints through their customer support channels. However, reviews indicate that some customers have faced delays in response and resolution.
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Snakkede med en omkring boliglån. Aldrig har jeg snakket med en bank rådgiver som var så dejlig og glad i stemmen og hvor man følte sig så godt behandlet efter man havde snakket med dem Lånte ikke penge fra banken men syntes alligevel af deres online afdeling skal have ros
We moved to Sydbank in connection to buying our first property and the main reason was a great connection with our advisor, Lasse! He was always super prompt in answering our questions, which were not few, in a relaxed manner that gave us confidence in the process, which was extremely important for us ☺️
Jeg har haft Sydbank lige siden de overtog alm Brand Bank 🤭 Sydbank er det bedste danske bank som findes .. venligt personale i banken ..meget.. meget flinke og hjælpsomme altid
Talte i dag med en super rar og dygtig medarbejder ved navn Alice, som virkelig udviste forståelighed for min konkrete situation og handlede hurtigt på mine vegne, da jeg var i tidspres. Denne kundeoplevelse er en jeg vil huske for altid, virkelig en medarbejder som fortjener det bedste!
Har skiftet til Sydbank i forbindelse med huskøb, vores rådgiver er altid til at komme i kontakt med, og altid til at regne med.
Jeg er skiftet til sydbank, og det er den bedste beslutning jeg har taget! Jeg har fået en fast rådgiver og fået rykket mine forsikringer til alm. Brand hvor jeg også har en fast rådgiver som er koblet til sydbank. Sydbank er en bank hvor kundeservice er top service, de hjælper dig med alle dine behov og sørger for at du får den hjælp som du skal have. Så din økonomi altid er som den skal være. Jeg er så glad glad for at have rykket, og glæder mig til hvad de ellers kan tilbyde mig ude i fremtiden.
Sydbank is a financial institution based in Denmark, offering a wide range of banking services tailored for both individual and corporate clients. The company provides essential financial products, including personal and business accounts, loans, mortgages, and investment solutions. With a focus on delivering comprehensive financial services, Sydbank aims to meet the diverse needs of its customers in managing their finances effectively. Targeting a broad market, Sydbank serves individuals, small businesses, and larger corporations, ensuring that each segment has access to tailored financial advice and products. The company's commitment to customer service and financial expertise positions it as a trusted partner in the finance and insurance sector. For more information, customers can visit Sydbank's official website at www.sydbank.dk.
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