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Sunshine Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Ashleigh and James did a wonderful job, in intense heat. I’m in awe of their work ethics. The product had a minor glitch but not a problem or concern. Bay window and front door installed within the day. Thank you
Had 2 windows, 2 doors fitted with two of the boys( can’t remember their names sorry) but they are absolutely fabulous! Asked me if I was happy during the process, allowing me to have exactly what I wanted. Really happy with all! Highly recommend 💗
We recently had 7 windows installed by Paul & Joel and have to say their professionalism was second to none! Outstanding workmen! Always on time, very clean and just all round decent guys! absolute credit to the company! thanks Paul & Joel :)
Pleasant helpful and friendly service from Ashley and james. A job well done. Six windows and a door. Highly recommended
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We asked for a quote from this company, they came the same day, but took 3 hours of the evening, staying until 9.30pm. The quote for 4 new windows started at over £12,000, and gradually made it's way down to just over £7000. We were pressured at 9.30pm to sign the deal and were made to feel like this was the best we would get by far, being told it was only available that evening. The next day we still asked for 2 more quotes from other certified companies, both of whom took under half an hour to give us better quotes. Sunshine claimed that no other company would be able to do the building works around the new window installation, and made their certification sound like something very special. The other 2 companies had the same certification etc but only explained this when we asked, no song and dance about it. Thankfully we found the cancellation clause in the contract! Very inappropriate to spend over 3 hours giving a quote (not even with the surveyor), and staying past 9pm when we were trying to make dinner etc.
Date of experience: August 11, 2023
We had windows and doors fitted last September. The fitters were great can’t fault them. The saleslady was nice but like others have said on here a bit pushy, very invasive and stayed for nearly 3 hours which I found incredibly strange and felt guilty for thinking it was us keeping HER but no it turns out it was a tactic. I also wish we’d done what I had wanted which was to source other quotes but it felt we were really backed into a corner on this and just ended up going for it more because they were just THERE. Once the windows were done the fitters said to expect some adjustments to be needed and someone would be in touch to check how they were…no one ever got in touch. Well not about the fitted windows. We’ve had COUNTLESS sales calls about a new kitchen, a new bathroom but every-time we said about the windows they took a message and “someone” would get back to us. We tried getting in touch with them but they do not answer their phone. All winter we had windows are whistling in the wind, drafts in door entrances, leaks in seals and the triple glazing isn’t exactly reducing the noise anymore than our old windows did. Then not to mention the quality and look of the product itself. The samples looked good. I chose grey on the inside and outside because I didn’t like white plastic on the inside and grey exterior. I specifically said this! The inners of the windows and doors are white plastic and visually ugly. I’ve seen other windows and doors in the same colour with the colour all the way through the product. I mentioned this on a call and still no one has ever contacted us for customer satisfaction. I’m January this year I found their complaints section and emailed their address given to file a claim/complaint. I was never responded to in writing as their website says but called by Nathan. Nathan I have not liked dealing with anyway because I feel he’s intimidating and threatening, so on the call while he was talking over me and talking at me and down to me I said I didn’t feel comfortable having him here while I was alone. I was told I was “difficult” and “a nightmare”. I gave him my partners number so that he could arrange a time with him when he too could be present. He never called. We still kept getting the sales calls so eventually a few weeks ago my partner feigned interest in getting a bathroom to just get someone to the property. He had no interest in the windows and doors and once again said he’d pass the message on then got down to planning our new bathroom. We then had to endure another 2 hour sales pitch and this time we repeatedly said we weren’t ready yet (in 6 weeks), we wanted to get other quotes, etc etc. We were told our bathroom would be front cover of a magazine (lol!) and that they’ve never done a bathroom on such a scale so they’d love the project (this didn’t fill me with confidence). After 3 phone calls and hugely over inflated prices since the first one was TRIPLE what a full kitchen and utility room cost (even with Wren kitchens) the price eventually settled down to about £14k. They could’ve said they’d do it for £2k and I wouldn’t be letting Sunshine do any more work on our house. They are very poor it seems with keeping to the terms of their guarantee and their customer service standards are non existent. All they seem to do is utilise old bully boy sales tactics, intimidation, cold calling and badgering. Certainly would not recommend. If I could give lower than 1 star I would.
Date of experience: July 18, 2023
Friendly, punctual and well priced! What more can you ask for.
Date of experience: June 24, 2023
The whole process was superb! From the moment I made the first phone call to give me a price for my new windows right up to the completion of the fitting. The salesman who attended my house (Liam) was friendly, polite and had a lot of knowledge. His professionalism, expertise and genuine care for myself stood out highly for me. Would definitely recommend to friends and family.
Date of experience: June 24, 2023
New windows fitted. Great service provided from the customer service team and the fitters. Highly recommend would definitely use again.
Date of experience: June 24, 2023
Had windows fitted back in February with sunshine home improvements. In terms of the product the product itself are lovely and the windows were fitted on time and well fitted. HOWEVER. We have been inundated with calls offering various different services and its several different numbers every day. It has been almost continuous. So I would air on the side of caution for this reason
Date of experience: June 23, 2023
Very friends and professional service. Very impressed with the quality of work and helpfulness with our job.
Date of experience: June 23, 2023
Great service from start to finish, the sales rep(Liam) had fantastic knowledge and great customer service skills. The fitters also done a great job - top quality at a good price! Would recommend!
Date of experience: June 22, 2023
We have just had a new door from Sunshine Home improvements. The quality, workmanship and service were brilliant. I would recommend them to all my friends and family.
Date of experience: June 22, 2023
