Review summary

StubHub U.S. and Canada has mixed reviews from customers. Customers particularly appreciate service, though some mention concerns about customer service and expensive.

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C

Consumer

5 out of 5 stars
Easy to buy and receive ticket

Easy to buy and receive ticket

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BH

Ben Hurst

1 out of 5 stars
StubHub's FanProtect Guarantee is a scam

I bought tickets for the MLS Leagues Cup Final at Lumen Field and never received them. StubHub offered me “replacement” tickets in the nosebleed section even though the tickets I had bought were 10th row tickets at midfield and their FanProtect Guarantee says customers will be offered "comparable or better tickets - which is apparently a lie". I had no other choice, so I selected the replacement tickets... and they also never showed up! I spoke with a customer service rep over the phone, who ended up hanging up on me. Their “FanProtect Guarantee” is meaningless. The event came and went and I was left with nothing. Don’t trust them.

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mp

millie p

5 out of 5 stars
no hidden costs on the ticket price

no hidden costs on the ticket price

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JM

Jose Martins

1 out of 5 stars
No tickets and no help

I bought tickets for a concert July 2nd, 2025. Fast forward to the day of the concert August 22nd. No tickets at 1pm concert is at 8pm. Called customer service they did something and said I would get my tickets in 3 hours and someone would call me. 4 hours later no tickets and no phone call. Call customer service again. Was told they would call the selling. It’s now 1 hour before the concert no tickets. I called customer service again. They offered me different tickets or money back. I took the tickets. They stated they would be instant download and I would get them immediately. Well no tickets. Called again and was told it would be 1 hour.. now it’s 30 minutes until the concert. I then asked for my money back and they said no because I had already taken the new ticket option. I this point I lost my patience. Magically tickets appeared 2 minutes later.

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Showing 1 - 20 of 56 reviews
AA

Hidden charges after you choose method…

Hidden charges after you choose method of payment. Total amount for 2 tickets was 38euros and after I chose a method of payment by credit card changed to 73, adding fees and taxes.

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SM

Two more HORRIBLE experiences with…

Two more HORRIBLE experiences with Stubhub (as buyer and seller). 1) As buyer, their seller failed to deliver 4 club baseball tickets valued at $120 each. Stubhub's "Buyer assurance" again failed because all they did was stall until the last minute, then offer me a selection of seats they had listed for a fraction of what I paid. Had I accepted their replacement tic, they would have kept the entire $480, and given me $160 worth of nose bleed tickets! 2) As a seller (thousands of SH transactions without problem), a recent buyer scammed SH and told them that a ticket that was duly transferred to them didn't work (no further explanation). It didn't matter to SH that the buyer received new barcodes from the vendor, may have gone to the wrong lot, may be scamming, or that I've been an honorable seller. SH held back my money and assessed an additional 100% penalty (charged to my credit card on file). Stubhub doesn't honor their seller or buyer customers. Their protection plan is simply that they'll get you into the building if the tickets fail. So when you show up to a sold-out event thinking you have VIP seats, you may end up with a choice: cheap nose bleed seats or a refund and trip back home. And as a seller, they'll charge you for every mistake they make (including the numerous times their mapping system fails and sellers tickets remain hidden from view). Stubhub is completely untrustworthy.

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J

Great ordering experience from start to finish.

You can see where sesting is and pricing is very clear. Ordering was easy! We had a great time. Thank you!!

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LE

Went Ok but wrong name on the ticket the…

The only thing was I noticed after the event that the tickets you sent me were someone else's. Wrong name on them. I hope they got mine and were able to get in.

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B

StubHub had tickets when no one else did

Tickets were not available from the official museum website for the date and time that we were in the area . Thankfully, we were able to purchase tickets from StubHub without any problems.

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TS

If there was a choice for no stars I…

If there was a choice for no stars I would have chosen. This company should be put out of business. They have no business selling tix to just never receive them because no longer available. I purchased football tix for Duq Pitt game today three months ago and never received only to call and find out no longer available. Absurd hope you lose all money and go out of business. You suck

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S

The ability to see the view of seats.

The ability to see the view of seats.

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SL

Ordered from Canadian site charged American funds

I ordered tickets from their Canadian site and when the charge went through they charged me American funds. With the amount they charged I could have bought another ticket. When I called to explain they said yes they understand that and they see what happened but they refuse to give me the exchange rate back. When you purchase and the amount as The big C that means it's Canadian funds but apparently they don't see it that way. I got the total run around and people were going to call me back and then the managers were going to call me back and nobody ever did and I had to keep calling them. Check your statements people because they're ripping you off.

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A

Great location

Great location, easy to find

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SO

Tickets not at all as Advertized

Like other reviews here, I purchased seats with seat numbers, pictures of the area where I was seated on Stub Hub showed seats, but when the tickets arrived they were general admission without seats. I spoke with customer service three times and they declined responsibility for the seats advertised with seat numbers, relying on what the actual tickets, after purchase, said regarding general admission. No recourse was offered. Customer satisfaction guarantee is a false promise.

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C

Received email 2days prior

Received ticket email 2days prior to show which was good. I clicked claim on them but couldn't download to my phone so I had to rely on the claim tab at the gate which was scary due to being in Canada and my phone not working normally...but I figured it out. Probably my fault not being tech-savy but was nervous at the gate. So I thought id share...everything else was fine!! Thank You...Show was amazing!

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RB

The show was excellent

The show was excellent. No complaints The ticket prices are a bit of an issue Ticket price was 142.00 each plus fees of $118.36 There is another charge on the individual ticket of 93.00. I really would like to know what that $93 per ticket fee or whatever it is for.

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SG

Easy access to tickets

Easy access to tickets, straightforward pricing and user experience.

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RS

Efficient

Efficient, easy and just right.

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W

No useful instructions were provided…

No useful instructions were provided for redeeming the parking pass. There was a bar code scanner in the app, but it didn't state where to find the bar code. There was a QR code on the parking ticket, but it was not what the scanning app was looking for. I ended up having to pay full price for the parking since the StubHub parking pass DID NOT WORK!

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AF

tickets were a year past in a different state

The tickets were a year old for incorrect show in incorrect state. I was not provided a reimbursement and had to purchase tickets at the venue for the group of people meeting at venue. How can tickets that were from a date 1 year previous for the wrong event in wrong state not be reimbursed? Total scam

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Uo

The U.S

The U.S. open day session is for round 2 session 7 Arthur Ashe. We got to see Novak play vs Svadja from USA r2. However , the ticket is bundled with the parking pass at Skyview garage next to Citi field. The Mets are home the entire week, and the parking pass is for 9:30-3:30 only. It’s a scam because the seller’s spot hero account was credited for the parking pass and re issued me the same times only changing it to 11:30-3:30 on the day of the US open as I was pulling up into the parking garage with my own parking pass from spot hero. You can’t resell the parking pass from stub hub if it’s purchased for the wrong parking times nobody will buy it as it is bundled with US open. And the spot hero app can’t extended the parking times as it’s the seller’s mistake when buying it. I can buy my own parking pass with the correct times for less money at spot hero, the seller was not competent when selling this ticket bundle with Arthur Ashe tickets. I spent 2-4 hours in this trying to make right. This was during my first 45-60 minutes at the start of our event and the day after too following up with stubhub escalation team

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CN

Great experience!!

Buying the ticket was easy and telling the customers they have a clear view or not is very useful. I truly appreciated the experience and I’d use StubHub again!! Thank you!

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JS

What a perfect evening

The entire experience was great , I purchased the tickets and received the tickets showing where are seats were in about 15 or less minutes and the show was that evening. We received ftont row seats! He put on a great show and then he came up into the audience and shook hands, took pics with his fans. We were lucky enough that he can to our seats and shook hands and thanked us for coming what a perfect evening!!

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VB

My new plan for visiting AT&T stadium

Easy to obtain, and location turned out to be perfect for entering and existing a very poorly located stadium

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