StubHub U.S. and Canada
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Two more HORRIBLE experiences with…
Two more HORRIBLE experiences with Stubhub (as buyer and seller). 1) As buyer, their seller failed to deliver 4 club baseball tickets valued at $120 each. Stubhub's "Buyer assurance" again failed because all they did was stall until the last minute, then offer me a selection of seats they had listed for a fraction of what I paid. Had I accepted their replacement tic, they would have kept the entire $480, and given me $160 worth of nose bleed tickets! 2) As a seller (thousands of SH transactions without problem), a recent buyer scammed SH and told them that a ticket that was duly transferred to them didn't work (no further explanation). It didn't matter to SH that the buyer received new barcodes from the vendor, may have gone to the wrong lot, may be scamming, or that I've been an honorable seller. SH held back my money and assessed an additional 100% penalty (charged to my credit card on file). Stubhub doesn't honor their seller or buyer customers. Their protection plan is simply that they'll get you into the building if the tickets fail. So when you show up to a sold-out event thinking you have VIP seats, you may end up with a choice: cheap nose bleed seats or a refund and trip back home. And as a seller, they'll charge you for every mistake they make (including the numerous times their mapping system fails and sellers tickets remain hidden from view). Stubhub is completely untrustworthy.