StubHub U.S. and Canada
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No tickets and no help
I bought tickets for a concert July 2nd, 2025. Fast forward to the day of the concert August 22nd. No tickets at 1pm concert is at 8pm. Called customer service they did something and said I would get my tickets in 3 hours and someone would call me. 4 hours later no tickets and no phone call. Call customer service again. Was told they would call the selling. It’s now 1 hour before the concert no tickets. I called customer service again. They offered me different tickets or money back. I took the tickets. They stated they would be instant download and I would get them immediately. Well no tickets. Called again and was told it would be 1 hour.. now it’s 30 minutes until the concert. I then asked for my money back and they said no because I had already taken the new ticket option. I this point I lost my patience. Magically tickets appeared 2 minutes later.