Review summary

Squirrel Internet Ltd receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

IW
This company is shocking

This company is shocking 2 months, no installation, no sorry or anything . In May they said they would connect the first part then a week later they would need someone to be at home for the final install. I booked time off work then they cancelled said no line in sight, I had to contact them to find out what was happening. They said it wasn’t them who fit it but would get back to me. Eventually they said they would send a supervisor out to assess the problem, never heard anymore, I contacted squirrel once again they said the same again and they would find out from ms3 the cable company. Weeks after, many emails later they told us to chat to our neighbours to see if they could span a cable across their yards, so I went round to see them. All said not a problem. I contacted squirrel to let them know, weeks later they gave me another date for installation, once again they never turned up. I contacted squirrel again who didn’t believe me , they then told me to be at home for the final fit. (which I booked time off work) but they never turned up at all . Got no response from squirrel again, we are now mid July so I cancelled it. Had no sorry or anything, they are a joke!!

Installation and set up very easy thank…

Installation and set up very easy thank you !!!

Very quick installation

So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day after and was very easy to set up , although we haven't been able to use it thoroughly as we haven't moved in yet , the service seem ok so far .

c
Reliable service

Reliable service. Easy to follow instructions when first setting up.

Company details

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All reviews

856 total β€’ Write a review

Showing 141 - 150 of 852 reviews
J

Joe

US

5 out of 5 stars

Simple setup and responsive support

When you call them up you get straight through, no robot call handlers, no long queues. Static IP as standard and simple to use your own equipment.

Date of experience: May 15, 2025

A
1 out of 5 stars

WiFi not working 2 weeks after…

WiFi not working 2 weeks after installing , emails sent not response. If it does work it doesn’t connect in the gardenz terrible

Date of experience: May 14, 2025

E
5 out of 5 stars

Great experience

Great experience, the gentleman that fitted out fibre was a great guy, easy to talk to, polite and informative. Me and my partner wish him the best of luck!

Date of experience: May 14, 2025

c
5 out of 5 stars

Beatrice

Beautiful...

Date of experience: May 14, 2025

Rr
1 out of 5 stars

Horrible customer service

Today morning onwards i am not getting internet,there website is also down,not able reach given customer care number.because of this i had to reschedule all my meetings. This is totally annoying. If someone from squirrel is reading this ,do something about this.

Date of experience: May 14, 2025

Lc
1 out of 5 stars

We have only had Internet 3 weeks it…

We have only had Internet 3 weeks it has gone down three times all ready this not a good service at all really disappointed at this at this provider sorry to say.and the company ms3 did not want to know and could not keep us updated .

Date of experience: May 14, 2025

PB
1 out of 5 stars

Disconnecting nearly every month and…

Disconnecting nearly every month and then they say it’s normal we are small company

Date of experience: May 14, 2025

c
5 out of 5 stars

Router arrived on time easy to set up

Router arrived on time easy to set up

Date of experience: May 14, 2025

O
5 out of 5 stars

Excellent

Smooth, quick and easy hassle free changeover. Great communication throughout. Wish I'd made the switch earlier!

Date of experience: May 14, 2025

ac
5 out of 5 stars

good service

wanted to ask a question. rang and got straight through to a knowledgeable human .. great customer service.. all good internet blistering .. so up to now very happy with squirrel internet and would recommend

Date of experience: May 13, 2025

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